Help Resources

CommCare Support

If you need help while using CommCare and can't solve it within CRS, Dimagi's Support team will be able to assist, and will give prioritized support to CRS. Please make sure to indicate in any support requests that you are from CRS. This happens automatically when you report an issue from CommCareHQ, but not when you send an email directly to the support desk.

• Report an Issue - from any project on CommCareHQ you can submit a support ticket by clicking on the question mark in the top right corner and choosing "Report an Issue." This creates a ticket in Dimagi's support system and someone will be in touch via email. This is the preferred way to submit a support request because the support team will be able to directly go to the site and attempt to replicate or troubleshoot your issue.
• Email to support@dimagi.com - if you are not working in CommCareHQ you can also submit tickets by sending an email to this address.

Please include as much detail as possible when requesting support. If the report does not contain enough information for us to attempt to replicate or pinpoint the issue, we will reply requesting more information. Examples of information that is good to include are outlined here.

Training Support

If you need help during the training session or have questions, please contact Jeremy: jwacksman@dimagi.com

Learning Resources

• Learn @ Dimagi - this is the main page that lists all of the various resources you can use.
• Help Site - the main documentation repository for CommCare
• CommCare Users - community of CommCare users and implementers
• Stack Exchange - Q&A forum for many web platforms, including CommCare (filter by the tag CommCare). For posting questions though you will usually get a faster response on CommCare Users.
• Dimagi Academy - structured courses on the use of CommCare. Currently only for Fundamentals and App Building (but can be a good place to point people who need to get started/oriented)
• Google - For better or worse, Google is the most effective way to search across all of these different sources. In particular it tends to be better than using the search engine which is built into confluence (the site that hosts the Help Site)