Profile Overview:
Md. Shaifullar Rabbi
BBA & MBA , Major in Tourism and Hospitality Management, University of Dhaka
Assistant Manager
Customer Support and Training Department
Sabre Travel Network (Bangladesh) Limited
Industry Affiliation:
Aviation, Travel and Tourism
Training Affiliation as a Resource Person/Professional Trainer:
1. Tourism and Hospitality Management Department Students' SABRE Training of Public and Private Universities
2. Tourism and Hospitality Management Department Students' SABRE Training of NU Affiliated Colleges
3. Professional Training for Teachers/Trainers SABRE Training
4. Tourist Police Training
5. Professional Air Ticketing & Reservation Training Institutes
6. Airlines Staff SABRE (GDS) Training
7. Travel Agencies Owner & Staff SABRE (GDS) Training
8. Tour Operators Owner & Staff SABRE (GDS) Training
9. Hotel Staff SABRE (GDS) Training
10. Eco Tour Guide Training
Skills and Knowledge on :
1. Aviation, Travel and Tourism Technology
2. Fundamentals of Tourism & Hospitality Management
3. Tourism Planning & Development
4. Global Distribution System (SABRE)
5. Computerized Reservation System (SABRE)
6. Travel Agency & Tour Operations Management
7. Online Travel Agency (OTA) Management
8. Eco Tourism & Tour Guiding
9. Tourism and Hospitality Marketing
10. IATA Geography & Airlines Terminologies
11. Event Management
12. Co-Author: Fundamentals of Tourism and Hospitality
13. CS Expert on Reservation & Ticketing (NSDA & BTEB)
14. CS Expert on Tour Guiding (BTEB)
15. CBLM Writer-Practice Reservation Software Operations(Sabre)
16. CBLM Writer-Accomplish Ticketing on Sabre
17. CBLM Developer- Operate a Tour
18. CBLM Developer- Setup and Operate Campsite
19. CBLM Developer- Perform Responsible and Sustainable Tourism
20. CBLM Developer- Interpret Bio-Diversity and Conservation Aspects in Tour Guiding
Successfully Completed SABRE Skills Development Training Certifications on:
1. Certification on Sabre Fundamentals
2. Sabre Certified Leisure Air Reservations Agent
3. Sabre Certified Leisure Air Ticketing Agent Certification
4. Fares and Fare Rules
5. Ticketing, Refund, Exchanges-BSP
6. Automated Exchange BSP
7. Lodging Retailer Overview
8. Queue Management
9. Car Reservations
10. Hotel Reservations
11. Modifying a PNR
12. Virtual Payments-Deploying VCN Form of Payment
13. Creating A PNR
14. Air Extras-Ancillary Fees
15. Invoice and Itinerary
16. Hotel Program Manager (HPM)
17. The Wallet-1- Introduction to Passenger Name Association
18. The Wallet-2- Introduction to The Wallet (*FOP)
19.The Wallet-3- Adding Forms of Payment to The Wallet
20. The Wallet-4-Storing Payment Card Approval Codes
21. The Wallet-5-Associating Passenger Names, Use Types and Trip Types in The Wallet
22. The Wallet-6-Wallet Display
23. The Wallet-7-Modify and Delete Form of Payment(s) in The Wallet
24. The Wallet-8-History of The Wallet and Associations
25. Passenger Name Association
26. NDC Air Shopping Model and Ticketing
27. PNR Synchronization
28. Sabre Profiles – Administration
29. Sabre Red 360 EN - Exchanges
30. NDC - Cancel Void-Cancel Refund
31. Airline Fundamentals
32. Agency Fundamentals
33.Introduction to the Global Distribution System JV
34. Pricing Itineraries
35. NDC - Seats and Service List NDC
36. Going Beyond New Distribution Capability (NDC) - Overview
37. Going Beyond NDC: For Agencies and Corporations
38. Agency Managed Commission
39. Industry > Agency > Technology Transformation
40. Excellence in Customer Service 1.0
Competency Based Learning Materials(CBLM) & Competency Standard (CS) Expert:
1. Competency Standard Development Expert on Reservation and Ticketing (NSDA)
2. Competency Standard Development Expert on Reservation and Ticketing (BTEB)
3. Competency Standard Development Expert on Tour Guiding (BTEB)
4. CBLM Writer-Practice Reservation Software Operations(Sabre)
5. CBLM Writer-Accomplish Ticketing on Sabre
6. CBLM Developer- Operate a Tour
7. CBLM Developer- Setup and Operate Campsite
8. CBLM Developer- Perform Responsible and Sustainable Tourism
9. CBLM Developer- Interpret Bio-Diversity and Conservation Aspects in Tour Guiding
Key Information:
Competency Standard (CS) Expert, Competency Based Learning Materials (CBLM) Developer (NSDA &BTEB),Global Distribution System (GDS) SABRE Trainer, Travel Agency & Tour Operations Management, Tour Guiding, Tourism Educator, Columnist, Career Consultant, Travel and Tourism Business Consultant
Areas of Interest:
Social Working, Tourism Planning & Development, Travel and Tourism Technology, Global Distribution System (SABRE), Airlines Operations, GSA Services, Tourism & Hospitality Marketing, Travel Agency & Tour Operations , Online Travel Agency Management, Air Ticketing, Eco Tourism & Tour Guiding, Tourism & Hospitality Related Training ,Business Development, Article Writing, CBLM Development, and Competency Standard Development Expert on (Reservation & Ticketing) and (Tour Guiding).
Professional Experiences:
Assessor- Bangladesh Technical Education Board (Occupation-Reservation & Ticketing)
Former Lecturer & Coordinator, Dept. of Tourism and Hospitality Management ,Daffodil Institute of IT
Guest Faculty- Ticketing & Reservation, Bangladesh Institute of Tourism and Hospitality
Resource Person - Travel & Tourism, National Hotel & Tourism Training Institute (NHTTI)
Resource Person -National Institute of Youth Development
Former Coordinator and Guest Faculty- Dept. of Business Administration, IBAIS University
Resource Person – Reservation & Ticketing, ATAB Tourism Training Institute -ATTI
Resource Person – Bangladesh Hotel Management Tourism Training Institute
Former Manager Sales- Mamun Air Service (IATA Travel Agency)
Educational Qualifications:
MBA, Major in Tourism & Hospitality Management, Faculty of Business Studies, University of Dhaka.
BBA, Major in Tourism & Hospitality Management, Faculty of Business Studies, University of Dhaka.
HSC, Humanities, BIAM Model School & College, Bogra
SSC, Humanities, Daridah Dwi-Mukhi High School, Bogra
Diploma & Training Programs:
NTVQF Level 4/ Assessor Part (Reservation & Ticketing) From SAIC Professional Training Center under BTEB
NTVQF Level 2, Ticketing & Reservation From ATAB Tourism Training Institute Under Bangladesh Technical Education Board
NTVQF Level 1, Tour Guiding From Bandarban Technical School & College under Bangladesh Technical Education Board
Diploma in Travel Agency & Tour Operation Management From Bangladesh Hotel Management Tourism Training Institute
Social Affiliations:
Former Corporal – Army Wing, Bangladesh National Cadet Corps, Ramna Regiment, DU Contingent
Former Chairman- Bangladesh Society For Tourism Innovation (Social Organization)
Founder & Chairman - Travel Memoria (Online Travel and Tourism Group)
Founder& President-North-Bengal Tourist Club (Social Organization)
Former Convener- UTTARAN (Social Organization)
Industry Attachment:
Former Internship & Volunteer-Bangladesh Parjatan Corporation (Promotion, Fair & Hygiene Food Program)
Former Internship & Volunteer- Bangladesh Tourism Board (Seminar, Fair & Promotional Activities)
Former Volunteer- ATAB Events & Fair
Former Volunteer- TOAB Fair & Event
Volunteered at 21 Tourism Fairs & Seminars
Articles & Publications:
1. Co-Author of Fundamentals of Tourism and Hospitality Management
2. Developed CBLM On Practice Reservation Software Operations(Sabre)
3. Developed CBLM On Accomplish Ticketing on Sabre
4. CBLM Developer- Operate a Tour
5. CBLM Developer- Setup and Operate Campsite
6. CBLM Developer- Perform Responsible and Sustainable Tourism
7. CBLM Developer- Interpret Bio-Diversity and Conservation Aspects in Tour Guiding
8. Bangladesh Tourism: Prospect and Possibility(http://thebangladeshtravel.com/3961-2/)
9. Career in Travel and Tourism Industry: Bangladesh Perspective (http://thebangladeshtravel.com/career-travel-tourism-bangladesh-perspective/)
10. Women Safety & Security in Tourism & Hospitality Industry(http://thebangladeshtravel.com/women-safety-security-tourism-hospitality-industry/)
11. Volunteering Tourism (http://thebangladeshtravel.com/volunteering-tourism/)
12. Bichanakandi Tourism: Problem and Solution (http://thebangladeshtravel.com/bichanakandi-tourism-problem-solution/)
13. Sustainable Tourism, Sustainable Economy (http://thebangladeshtravel.com/3949-2/)
14. Career Opportunity in Bangladesh Airlines Industry (http://thebangladeshtravel.com/career-opportunity-bangladesh-airlines-industry-md-shaifullah-rabbi/)
15. Sustainable Tourism, Sustainable Economy (http://thebangladeshtravel.com/3949-2/)
16. Tale of a Potential Island (http://thebangladeshtravel.com/tale-potential-island/)
17. Destinations Make Positive Image for North-Bengal Tourism (http://thebangladeshtravel.com/3822-2/)
18. North-Bengal Tourism: Prospect &Possibility (http://thebangladeshtravel.com/north-bengal-tourism-prospect-possibility-md-shaifullah-rabbi/)
19. Advance Concept of Tourism: Border Tourism (http://thebangladeshtravel.com/advance-concept-tourism-border-tourism/)
20. http://www.tritiyamatra.com/news/262564?fbclid=IwAR1g05kflj6bdqjuI3RmiCBSM6JSfMAsxrk_MKcRyRvKCSGQ5IHG5M_HljE
21. http://www.tritiyamatra.com/news/269154?fbclid=IwAR0ADqEKKcAUff148kODMOrxb3X9fUyB6eNDXzt4HMrZuznk0NA7CuXNoFU
