BBA and MBA, Major in Tourism & Hospitality Management, University of Dhaka
Assistant Manager, Customer Support and Training Department
Sabre Travel network Bangladesh Limited
SlideShare Profile Link: https://www.slideshare.net/MDSHAIFULLARRABBI
YouTube Channel link: https://www.youtube.com/@shaifullarrabbi8094/videos
Sabre is a leading software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity across the travel ecosystem. Sabre partners with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. Our technology is the intelligence behind mobile apps, airport check-in kiosks, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other travel solutions. Positioned at the center of the travel ecosystem, our platform enables our customers to connect people with experiences that matter in their lives.
Dating back to 1960, Sabre was born out of a joint initiative between American Airlines and IBM to create the world’s first computerized airline reservation system. We have since evolved into a technology ecosystem that touches almost every stage of a traveler’s experience.
For over half a century, Sabre’s technology has revolutionized the way people travel. The history of Sabre is a fascinating look inside one of the industry’s more enduring technologies. From the birth of airline automation, to #7 on the list of InformationWeek’s “Greatest Software Ever Written,” learn about the technology and the people who helped Sabre become what it is today.
Our partnerships are invaluable. Building on our rich history, we aim to be the premier global technology platform in travel. Today, Sabre is investing in a technology evolution that will advance the intelligence behind our products and services enabling us to create a new marketplace for personalized travel in a cloud-based environment. We are committed to helping customers operate more efficiently, increase revenue, and offer personalized traveler experiences – simply by leveraging next-generation technology applications such as artificial intelligence, machine learning, and real-time data and analytics.
With our people, customers, partners, and travelers…
1. Airlines- Full-service carrier
2. Airlines- Low-cost carrier
3. Online Travel Agencies
4. Leisure Travel Agencies
5. Travel Management Companies
6. Corporate Travel Buyers
7. Car Rental Companies
8. Rail Providers
9. Tour Operators
10. Lodgings
11. Developers
Sabre Global Distribution System:
Sabre Global Distribution System, owned by Sabre Corporation, is a travel reservation system used by travel agents and companies to search, price, book, and ticket travel services provided by airlines, hotels, car rental companies, rail providers and tour operators. Originally developed by American Airlines with the assistance of IBM in 1960, the booking service became available for use by external travel agents in 1976 and became independent of the airline in March 2000.
The system's parent company is organized into three business units:
Sabre Travel Network: global distribution system
Sabre Airline Solutions: airline technology
Sabre Hospitality Solutions: hotel technology solutions
Mr. Md. Shaifullar Rabbi is an Assistant Manager, Customer Support and Training Department, Sabre Travel Network Bangladesh Limited. He is also widely known as a Tourism Educator, Industry Assessor, GDS Trainer, Article Writer, Career Consultant, Tourism & Hospitality Consultant, CBLM Developer and CS Expert.
1. Global Distribution System(SABRE Reservation System)
2. Fundamental of Tourism & Hospitality Management
3. Tourism Planning & Development
4. IATA Geography & GDS Operation
5. Tourism & Hospitality Marketing
6. Travel Agency & Tour Operations
7. Computerized Reservation System
8. Destination Management
9. Event Management & Customer Service
10. Tourist Behavior
11. Tour Guiding And Air Ticketing
12. Tourism Management
13. Training and Development
14. CS Development Expert on Reservation & Ticketing (NSDA and BTEB)
15. CBLM Writer on Practice Reservation Software Operations (Sabre)
16. CBLM Writer on Accomplish Ticketing on Sabre
17. CS Development Expert on Tour Guiding (BTEB)
18. CBLM Developer- Operate a Tour
19. CBLM Developer- Setup and Operate Campsite
20. CBLM Developer- Perform Responsible and Sustainable Tourism
21. CBLM Developer- Interpret Bio-Diversity and Conservation Aspects in Tour Guiding
22. Co-Author of Fundamentals of Tourism & Hospitality Management
Successfully Completed Sabre Skills Development Training Certifications on:
1. Certification on Sabre Fundamentals
2. Sabre Certified Leisure Air Reservations Agent
3. Sabre Certified Leisure Air Ticketing Agent Certification
4. Fares and Fare Rules
5. Ticketing, Refund, Exchanges-BSP
6. Automated Exchange BSP
7. Lodging Retailer Overview
8. Queue Management
9. Car Reservations
10. Hotel Reservations
11. Modifying a PNR
12. Virtual Payments-Deploying VCN Form of Payment
13. Creating A PNR
14. Air Extras-Ancillary Fees
15. Invoice and Itinerary
16. Hotel Program Manager (HPM)
17. The Wallet-1- Introduction to Passenger Name Association
18. The Wallet-2- Introduction to The Wallet (*FOP)
19.The Wallet-3- Adding Forms of Payment to The Wallet
20. The Wallet-4-Storing Payment Card Approval Codes
21. The Wallet-5-Associating Passenger Names, Use Types and Trip Types in The Wallet
22. The Wallet-6-Wallet Display
23. The Wallet-7-Modify and Delete Form of Payment(s) in The Wallet
24. The Wallet-8-History of The Wallet and Associations
25. Passenger Name Association
26. NDC Air Shopping Model and Ticketing
27. PNR Synchronization
28. Sabre Profiles – Administration
29. Sabre Red 360 EN - Exchanges
30. NDC - Cancel Void-Cancel Refund
31. Airline Fundamentals
32. Agency Fundamentals
33.Introduction to the Global Distribution System JV
34. Pricing Itineraries
35. NDC - Seats and Service List NDC
36. Going Beyond New Distribution Capability (NDC) - Overview
37. Going Beyond NDC: For Agencies and Corporations
38. Agency Managed Commission
Bangladesh Travel and Aviation Industry: Prospects and Possibilities
The more advanced and modern the communication system of the country is, the more the arrival of tourists is and the more dynamic the tourism industry of that country is. Transportation, accommodation, food and beverage, and entertainment and attractions are among the sectors that need to be coordinated to properly represent Travel, Tourism and Aviation industry. Airline companies have played an outstanding role in the development of world travel, tourism and aviation. The successful commercial flight operations of airlines have added a new dimension to the travel and aviation industry. The world is at our fingertips. Where the number of international tourists in 1950 was only 25 million, today it exceeds 1.2 billion due to safe and secure flight operations by commercial airlines.
The number of people who are hungry for travel is increasing day by day. Air travel has become popular as the easiest means of communication from one country to another. Travelers are traveling around the world by air. Day by day the potential of commercial airlines operation is increasing. At the same time, the demand for skilled manpower is increasing. Airline companies are operating flights to various destinations in coordination with the International Air Transport Association (IATA), a business organization consisting of 320 airlines from 120 countries.
According to International Civil Association Organization (ICAO) information, on an average, about one million flights are operated every day to different destinations in the world. In terms of airline transportation on the world map, Bangladesh is ahead as an attractive destination compared to many countries. According to the Civil Aviation Authority of Bangladesh, more than 44 airlines are operating passenger and cargo transport services from Bangladesh. Also, more than 10 airline companies have expressed interest to operate the flight. Biman Bangladesh Airlines, US-Bangla Airlines, Emirates, Turkish airlines, Qatar Airways, Singapore Airways, Saudi Airlines, Malaysia Airlines, Kuwait Airways, Air India, Indigo Airlines, Sri Lankan Airlines, Gulf Air, Egypt Air, Thai Airways, Bangkok Airways, Air Arabia, Fly Dubai, Novo Air and many more reputed airlines are operating flights from Bangladesh. Bangladesh operates domestic and foreign flights from three international and five domestic airports, but a few more airports will be made suitable for flight operations in the next few years. By the end of last year, terminal number three of Shahjalal International Airport has been launched on a limited basis.
Mohammad Saiful Haque, Country General Manager and CEO of Sabre Travel Network Bangladesh Limited (SABRE Travel Network Bangladesh Limited), one of the GDS companies, said "In the coming days, the business size of the airlines in Bangladesh may increase two or three times". Here, the demand for skilled human resources who know GDS in the country and abroad is increasing day by day. In order to create skilled human resources, Sabre Travel Network Bangladesh Limited has provided Sabre Global Distribution System (SABRE Global Distribution System) training software for hands-on practical learning in public and private universities, colleges, institutes. So that the students can acquire practical knowledge on air ticket, hotel booking, ticket issuance, reissue, void, refund, EMD process etc. Internationally, more than 400 airlines, more than 4 lakh travel agencies, 1.6 million hotels, more than 50 railway companies, more than 20 cruise ship companies and more than 40 car rental companies use SABRE the service system as a means of selling seats, rooms and other services.
The Government of Bangladesh has undertaken various projects to create skilled manpower to accelerate the civil aviation sector. Various professional technical training programs have already been started for the implementation of this project. The students who have participated in these trainings after completion of training, according to their qualifications in various fields of travel and aviation. You will get employment opportunities. Providing training assistance in Tourism Management, Aviation Management, Reservation and Ticketing, SABRE GDS, Hospitality Management and many more skilled based courses.
Aviation industry will play a helpful role in reducing the number of unemployed in Bangladesh in the coming days. In addition to domestic airlines, hundreds of thousands of talented youths of Bangladesh will get the opportunity to work in foreign airlines, IATA, ICAO, GSA, PSA, airports, IATA Travel Agencies, OTA travel agencies. In continuation of creating skilled human resources in this sector, the Government of Bangladesh is conducting the Reservation and Ticketing (GDS) course through various educational institutions under the National Skill Development Authority and Bangladesh Technical Education Board so that after training the skilled students can get job opportunities in Airlines, IATA, ICAO, GSA, PSA, Airport, OTA travel agencies.
Md. Shaifullar Rabbi, Assistant Manager, Customer Support and Training, Sabre Travel Network Bangladesh Limited, Competency Standard Expert (Reservation and Ticketing)- National Skill Development Authority and Bangladesh Technical Education Board
Career Opportunities in Tourism and Hospitality Industry
1. Public and Private Jobs
ü Civil Aviation Authority of Bangladesh
ü Bangladesh Parjatan Corporation
ü Bangladesh Tourism Board
ü Public and Private Airlines
ü Faculty, Universities & Colleges
ü Destination Management organization
ü Public & Private Banks
ü Multinational Companies
ü Event Management Firms
ü Exclusive Tourist Zone
2. Travel and Tourism
ü Entrepreneurship Development
ü Airlines Company
ü Airport Service
ü Transportation Services Company
ü Cruise Companies
ü Tour Operator
ü Local Tourism Organization
ü Tour Guiding
ü Tour Conductor & Trainer
ü Meeting and Event Management
ü Leisure, Recreation and Sports Management
ü Amusement Park
3. Accommodation & Lodging
ü Hotels, Motels, Resorts etc.
ü Cruise ship
ü Picnic Spot
ü Youth Inn
4. Catering Industry
ü Outdoor Catering (Transport, Institutional, Medical, Hospitals etc.)
ü Chain Restaurant, Cafe, Beverage Companies
ü Convention centers
ü Pub, Fast Food Corner, Golfers Inn
