FAQs (English)

Example:
URL: Join our Cloud HD Video Meeting ?pwd=NhEGVHtKpjIVzLH5iAkpjng8b1WH5h.1&_X_zm_rtaid=0CHELqURR-qMDctkQ2r58A.1732262299959.9a1e80ad1dd6cf67a756448af0ccbaa1&_x_zm_rhtaid=924
Passwort: NhEGVHtKpjIVzLH5iAkpjng8b1WH5h.1

Alternatively, you can also use the tool Free Tool to Extract URL Parameters in Bulk - Matthew Edgar. The password is automatically extracted when you enter the URL and click on ‘Get Bulk Parameters’.

I did not get an email invitation from Lingoda

Please find information under "Getting started"

I don't know how to find my Lingoda classes

Please find information under "Getting started"

I cannot log into my Lingoda class

Please find information under "Getting started"

I forgot my Lingoda password

Please use this link and your dci-student.org email address to reset your password.

I didn't get an email with my zoom link for the class.

Please go to your Lingoda account and sign in with your dci-student.org email address and password. Then go to "My Classes" on the right side and click on "Go to Class".

My language course's "Go to Class" button is gone or disabled

Please refresh the page a few times. If that doesn't help, please log out of your account, close the browser, clear your browsing history, cache and cookies and log in again. !!! Please make sure you used the correct email address to login. It is your dci-student.org adress!!!

I cannot log into my account.

Clear your history, cache and cookies (instructions provided below).
Use the incognito mode.
Try using Google Chrome but please try using Microsoft Edge or Mozilla as an alternative.
Double-check any extensions such as Ad blocker or VPNs as they can impact the platform's performance.

How to clear cookies for teacher.lingoda.com using DevTools:

Windows/Chrome:

1. Press F12

2. Click "Application" tab

3. Expand "Cookies" on left sidebar

4. Select "teacher.lingoda.com"

5. Right-click > Clear

Firefox:

1. Press F12

2. Click "Storage" tab

3. Expand "Cookies"

4. Select "teacher.lingoda.com"

5. Right-click > Delete All

macOS/Chrome:

1. Press Cmd + Option + J

2. Click "Application" tab

3. Expand "Cookies" on left sidebar

4. Select "teacher.lingoda.com"

5. Right-click > Clear

Firefox:

1. Press Cmd + Option + K

2. Click "Storage" tab

3. Expand "Cookies"

4. Select "teacher.lingoda.com"

5. Right-click > Delete All

Safari:

1. Press Cmd + Option + I

2. Click "Storage" tab

3. Expand "Cookies"

4. Find "teacher.lingoda.com"

5. Right-click > Delete

Alternatively, you can manually clear cookies via your browser settings:

- Chrome: Settings > Privacy > Clear browsing data > Select "Cookies" only > Search "lingoda"

- Firefox: Settings > Privacy > Clear Data > Select "Cookies" only

- Safari: Settings > Privacy > Manage Website Data > Search "lingoda"

My Lingoda Profile is not loading

Try logging in directly from the website and not by following the link that you receive on your email when the class is about to start. Should the error still occur try clicking on another option, like "Today" and access the class from there or "practice"/"My profile" and once loaded then go back to the class.

I have no language classes booked

Make sure you are registered with the correct email address. This is your dci-student.org email address. Under "My Profile" you can see with which e-mail address you are logged in. Log out if necessary, close your browser, delete your browser history, cache and cookies and log in again with the correct email address.
If you still don't see any booked language courses for the next Friday/Monday, please wait until Tuesday evening/Thursday evening and check again then.
If still nothing has changed, please submit a request at the Student Help Desk.

My language lesson was cancelled

Unfortunately, it can happen that a teacher has to cancel a lesson at short notice (e.g. due to illness, technical problems, etc.). Please attend the next lesson you see in your account. You will shortly receive a credit on your account to re-book the cancelled lesson.

My language lesson will not start

Unfortunately, sometimes a teacher has to cancel class on short notice (due to illness, technical problems, etc.) and can’t inform attendants before the course starts ("Waiting for the host to start the meeting.").

After 15 minutes you can close the Zoom room.
Afterwards, please attend the next lesson visible in your account. You will soon receive credit in your account to rebook the canceled lesson.

I am sick and cannot participate in a language lesson

If you are unable to attend a language lesson, you will receive an absence email from Lingoda and, on Wednesday or Thursday after the missed lesson, also from the DCI. Please ignore the email from Lingoda and reply to the DCI email with the absence form to excuse your absence. Documents can also be uploaded there for proof, such as doctor's note.

I received an incorrect absence email for my language course

Please file a request via the Student Help Desk and specify the date when you received the email. We will try to find the error and correct it.

Can I change the level of my language class?

If you believe the level of your current language class is not adequate, please file a request via the Student Help Desk. We will help you assess your personal level and see which group has available slots.

Can I change the language of my language course?

Unfortunately, it is not possible to change the language after the start of the course. However, if we have mistakenly booked the wrong language for you, please file a request via the Student Help Desk.

What happens if certain topics are uncomfortable or triggering?

Thanks to feedback from our learners, we have removed topics that were deemed uncomfortable or triggering from the course materials. These topics are automatically skipped and will not appear in your lessons. You don’t need to take any action, and you can rest assured that this will not affect your attendance or progress in any way.

Our top priority is to provide a safe and comfortable learning environment for all participants. If you do come across a topic that feels uncomfortable, you can always reach out to us via the Student Help Desk for support.

I no longer want to participate in the language course

The language course is a mandatory part of our training program and must be attended regularly. The Job Agent will be informed about attendances and absences from the language course. It is not possible to drop out of the language course. No language certificate will be issued at the end of the course if the absence rate exceeds 30%.

How do I register for the language exam?

Registration opens about a month before the end of your language course. You will receive more information and the registration form in the class-specific slack channel. Please do not send emails, tickets, or slack messages regarding your exam registration, but wait for the official registration to open.

When is my language exam?

The date of the test depends on your location and exam. Once we have received your registration, we will find a testing center near you and send you available dates. It may take several weeks from the start of our search to the final appointment. Please note that C2 language exams may have significantly longer wait times and an exam date cannot be guaranteed. However, we will do our best to make C2 exams available to you.

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