Requests and supporting documents shall be submitted through an online form and then processed by the personnel-in-charge. Upon releasing, the client will receive the requested document electronically or via courier convenient to the client. Submission of physical documents may be required, if necessary.

Requirements shall be submitted online for checking and verification. Once found sufficient, physical documents shall be submitted via any courier available or requestees may schedule an appointment at SDO. Otherwise, all discrepancies must be corrected first.
Processing of requests shall only begin once these documents have been handed in.

All requestees who are required to submit physical documents onsite and prefer to hand it in themselves must make an online appointment using the provided appointment form as to lessen the bulk of clients appearing at SDO.