Other Issues and Concerns
Other Issues and Concerns
Pursuant to Republic Act No. 10173 (Data Privacy Act of 2012), we do not process requests for an individual made by other people. That individual must personally submit the request using their own personal/alternate email.
The following are the other issues and concerns that may or may not be related to the ICT's role and responsibilities. These issues/concerns will then be forwarded to the concerned office:
DepEd Computerization Program (DCP) Package
User Account Management
Learner Information System (LIS)
DepEd Partnerships Database System (DPDS)
Internet Connectivity Request
Others
Email the following information to pampanga.ictsu@deped.gov.ph with the Subject: Other Issues and Concerns (Refer to the sample image below)
FOR 2-WAY FACTOR AUTHENTICATION (2FA)
Request: (CHOOSE ONE: Remove Microsoft Authenticator / Update or remove Contact Number):
School ID:
School Name:
Full Name:
DepEd Microsoft 365 Acct:
Contact No. (FILL-OUT if updating the contact number. NA if removal of Microsoft Authenticator or contact number):
Personal/Alternate Email (ACTIVE Non-DepEd account:
FOR DCP
Issue/Concern: (DCP/LIS/DPDS/Internet Connectivity/Others): DCP
District/Cluster:
School ID:
School Name:
DCP Batch No.:
Date delivered:
Provide the description of the DCP issue/concern:
Full Name of School ICT Coordinator:
Contact No. of School ICT Coordinator:
Full Name of School Head:
Contact No. of School Head:
School DepEd Email:
Full Name of Property Custodian:
Contact No. of Property Custodian:
FOR LIS
Issue/Concern: (DCP/LIS/DPDS/Internet Connectivity/Others): LIS
School ID:
School Name:
LIS Account Username:
School DepEd Microsoft 365:
(If the School DepEd Microsoft 365 is unavailable, provide the School Head/Principal/LIS Coordinator DepEd M365)
FOR DPDS
Issue/Concern: (DCP/LIS/DPDS/Internet Connectivity/Others): DPDS
DPDS Username:
Email Address:
FOR INTERNET CONNECTIVITY
The ICT office only requires you to accomplish the Internet Connection Plan-Usage Agreement (ICPUA) form which can be downloaded at this link: http://tinyurl.com/ICPUAForm.
Issue/Concern: (DCP/LIS/DPDS/Internet Connectivity/Others): Internet Connectivity
District/Cluster:
School ID:
School:
Name of School Head:
School Head Plantilla Position:
Internet Connectivity Plan - Usage Agreement Form: (Attach the scanned copy of the accomplished form in PDF format. The maximum file size is 10MB only.
NOTE: The ICT Unit will NOT need a printed copy.)
Once received, the Division IT Officer shall review the information and sign it. The signed ICPUA shall be sent to the School DepEd Microsoft 365 account (or the School Head's DepEd Microsoft 365 account). Download and submit it to the Division Accounting Office together with the Internet Connection Request Letter (ICRL). You may download the Internet Connection Request Letter template in this link: http://tinyurl.com/ICR-Letter.
The Internet Connection Request Letter (ICRL) is addressed to the Office of the Schools Division Superintendent and attention it to the Accounting Office. The recommending approval will be by the Accounting Office and the approval of the request will be by the Office of the Assistant Schools Division Superintendent of your school’s district/cluster.
FOR OTHERS
Issue/Concern: (DCP/LIS/DPDS/Internet Connectivity/Others): Others
Full Name:
Personal Alternate email address (DepEd Microsoft 365 account if available):
Nature of the concern:
If the concern is under our services, we will process it accordingly. If not, we will forward them to the concerned office and copy furnish (CC) the email to you.
Information and Communications Technology Unit
Department of Education
SCHOOLS DIVISION OF PAMPANGA
High School Blvd., Brgy. Lourdes,
City of San Fernando, Pampanga, 2000
Monday - Friday, 8:00AM - 5:00PM