Embedded Files
The Public Assistance Action Center
The Public Assistance Action Center
The Public Assistance Action Center (PAAC) of the Department of Education (DepEd) serves as the agency’s frontline desk for addressing public concerns, inquiries, and requests for assistance. It operates as DepEd’s primary mechanism for ensuring that learners, parents, teachers, and stakeholders have a direct, accessible channel for communication with the Department. Through the PAAC, the public can seek guidance on education-related issues, report complaints or irregularities, and request information about DepEd programs, policies, and services.
The center facilitates prompt response and coordination by receiving concerns, forwarding them to appropriate DepEd offices, monitoring action taken, and ensuring that issues are resolved in a timely manner. By promoting transparency, accountability, and responsiveness in public service, the PAAC plays a vital role in strengthening DepEd’s commitment to providing quality and inclusive education for all.
The compliance rate measures how promptly an agency responds to complaints within the prescribed timeframe, reflecting its adherence to procedural requirements and timeliness in acknowledging and acting on citizen concerns. In contrast, the resolution rate assesses whether the agency has effectively addressed and closed the complaint, focusing on the quality and completeness of its action. While compliance ensures timely response, resolution demonstrates the agency’s ability to provide real and satisfactory solutions, making both indicators essential in evaluating public service performance.
Page updated
Report abuse