Embedded Files
The Client Satisfaction Measurement (CSM) in the Department of Education (DepEd) serves as a key tool for assessing the quality and responsiveness of the Department’s frontline services. Through standardized feedback forms and digital monitoring systems, the DepEd Regional Office 8 gathers insights from its clients and the general public about their service experience. The CSM evaluates factors such as courtesy, efficiency, accessibility, accuracy of information, and overall satisfaction with the service provided.
The data collected helps DepEd Regional Office 8 identify strengths, pinpoint service gaps, and design improvements that enhance public service delivery. By systematically measuring client satisfaction, DepEd reinforces its commitment to transparency, accountability, and continuous improvement in delivering accessible, timely, and people-centered education services.
Clients per Office
The table below shows that Personnel, and Records Sections receive the highest volume of clients among all offices, indicating that most public assistance needs are related to personnel concerns, records processing, and curriculum or learning support.
Meanwhile, divisions such as PPRD, Budget, FTAD, and QAD continue to provide highly rated services, reflecting strong performance and responsiveness despite receiving comparatively fewer clients.
Overall, the data demonstrates that while some offices consistently manage large client traffic, all units maintain commendable service quality, as shown in the charts below.
Frequently Availed Services
The chart shows that the most frequently availed service by the office’s clients falls under Personnel Disability/Retirement/ Survivorship, making it the dominant category among all service requests. This highlights that a large portion of clients seek assistance related to personnel welfare, benefits processing, and employment transitions.
Other commonly accessed services include records-related transactions, general inquiries, and various personnel concerns, reflecting the diverse needs of stakeholders. Overall, the distribution emphasizes the office’s vital role in addressing personnel matters and providing comprehensive support to its clients.
Client Types
The chart shows that the Government customer type accounts for the largest group of clients served by the office, indicating that most requests come from current DepEd personnel as well as employees from other government agencies and local government units. This is followed by Citizens, which include the general public, learners, parents, and other community stakeholders.
Meanwhile, DepEd Regional Office VIII employees and Business entities make up smaller portions of the client base. Overall, the data highlights that the office primarily caters to government-related transactions while still serving a diverse mix of public and institutional clients.
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