PENRO ANTIQUE - Citizen's Charter

CITIZEN'S CHARTER 2026 (1st Edition)

TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER:

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE:

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION:

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION:

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

ADMINISTRATIVE AND FINANCE (INTERNAL AND EXTERNAL SERVICES)

RO-AF- 01 ISSUANCE OF CERTIFICATION OF NO RECORDS/ APPEAL/MOTION FOR RECONSIDERATION, ETC.

RO-AF- 02 AUTHENTICATION OF RECORD/S

RO-AF- 03 PROCESSING OF PAYMENT OF CLAIMS

ADMINISTRATIVE AND FINANCE (EXTERNAL SERVICES)

RO-AF-04 SALE OF BIDDING DOCUMENTS

FORESTRY (EXTERNAL SERVICES)

RO-F-01 ISSUANCE OF CERTIFICATE OF CHAINSAW REGISTRATION

RO-F-02 ISSUANCE OF PRIVATE TREE PLANTATION REGISTRATION (PTPR)

RO-F-03 ISSUANCE OF CERTIFICATE OF TIMBER/LUMBER ORIGIN (CTO/CLO) FOR PROCESSED LOGS/LUMBER FROM WOOD

PROCESSING PLANT (WPP) TO OTHER WPP OR DESIRED DESTINATION/S

RO-F-04 ISSUANCE OF CERTIFICATE OF VERIFICATION (COV) FOR THE TRANSPORT OF PLANTED TREES WITHIN PRIVATE LAND, NON-TIMBER FOREST PRODUCTS EXCEPT RATTAN AND BAMBOO