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Why do we frequently encounter issues in the Portal, like unable to load map layers, error in exporting database, etc.?
Why do we frequently encounter issues in the Portal, like unable to load map layers, error in exporting database, etc.?
We are currently limited in our server resources that results in server crashes. To resolve this issue, the plan is to migrate some of the components of the portal to cloud. We are regularly monitoring the system to prevent or at least minimize the impact to you. In case you encounter issues in the use of the portal please send us an email at Portal-techsupport@denr.gov.ph and follow the details described below.
How do we get help for troubleshooting issues?
How do we get help for troubleshooting issues?
You may direct your concern to our dedicated email address: Portal-techsupport@denr.gov.ph and leave the following details:
Screenshots of the error message
When the issue started
Description of the issue
Our team will coordinate with you as soon as possible. You can also track who the status of issue using the ArcGIS Technical Support tracker.
Why can't I not upload content to the portal?
Why can't I not upload content to the portal?
Only accounts with Publisher roles can upload content. Please check if the account your using has publisher role by going to the My Profile page.
How many ArcGIS licenses are allocated to our office?
How many ArcGIS licenses are allocated to our office?
The distribution for ArcGIS Pro and ArcMap are as follows:
Regional Office - 5 ArcGIS Pro and 5 ArcMap
Supervising PENRO - 2 ArcGIS Pro and 2 ArcMap
Implementing PENRO - 3 ArcGIS Pro and 3 ArcMap
CENRO - 3 ArcGIS Pro and 3 ArcMap
Staff Bureaus - 3 ArcGIS Pro and 3 ArcMap
Line Bureaus and Attached Agencies - 3 ArcGIS Pro and 3 ArcMap
Do the ArcGIS Desktop licenses come with extensions?
Do the ArcGIS Desktop licenses come with extensions?
At this time, we have limited number of extensions available. The current fixed distribution is as follows:
Regional Office - 1 Spatial Analyst, 1 3D Analyst, 1 Geostatistical Analyst
Implementing/Supervising PENRO - 1 Spatial Analyst, 1 3D Analyst, 1 Geostatistical Analyst
Bureaus - 1 Spatial Analyst, 1 3D Analyst, 1 Geostatistical Analyst
Attached Agencies - 1 Spatial Analyst, 1 3D Analyst, 1 Geostatistical Analyst
We seek your cooperation to share within your offices these limited extensions for the time being. KISS has already included the procurement of the additional extensions in the ISSP 2021-2023.
Can I use the ArcMap/ArcGIS Pro offline?
Can I use the ArcMap/ArcGIS Pro offline?
Yes. You can borrow the licenses to work offline by following the steps described in the installation instructions. For offices with unstable internet connection, we highly recommend that you do this to prevent disruption of work due to poor internet connectivity. The maximum number of days for borrowing licenses is 90.
Why do we need to connect to OpenVPN prior to installing ArcMap/ArcGIS Pro?
Why do we need to connect to OpenVPN prior to installing ArcMap/ArcGIS Pro?
We procured concurrent licenses which means that we pool all the licenses in a license manager installed in the DENR CO server. For security, you need to be able to connect to the DENR CO server to get or borrow a license.
Can I re-install ArcMap/ArcGIS Pro to another computer?
Can I re-install ArcMap/ArcGIS Pro to another computer?
Since we procured concurrent licenses, you can install the license in different devices. Just be remember to return the borrowed licenses from the old device before you borrow it again using the new device, in that way you will still be utilizing the same number of licenses as allocated to your office.
I have ArcMap/ArcGIS Pro working in my computer before, but I am now getting a message that it is no longer authorized (expired license). What do I do?
I have ArcMap/ArcGIS Pro working in my computer before, but I am now getting a message that it is no longer authorized (expired license). What do I do?
Contact the ICT personnel of your office to have the license reauthorized. The ICT personnel would need to re-connect to OpenVPN and follow the initial authorization and borrowing process. We suggest that you notify the ICT personnel as soon as you get a reminder that the license will soon expire to prevent disruption of usage.
We have a project that requires the use of GIS software, can we request for additional license?
We have a project that requires the use of GIS software, can we request for additional license?
Requests for additional license should be coordinated with your GIS focal first if all the allotted number of licenses are exhausted. Due to a definite number of available licenses, the Portal administrator monitors the use and distribution to make sure all offices can use them.
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