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Catholic Schools Broken Bay RTO 46331, is committed to providing a high-quality training experience and maintaining a supportive learning environment. We understand that from time to time, concerns may arise. Our Complaints and Appeals process is designed to ensure that any issues are addressed promptly and fairly. Our goal is to resolve all complaints and appeals in a transparent and efficient manner, ensuring the integrity and continuous improvement of our services.
Concerns may arise about aspects of your course. You may wish to appeal an assessment decision or make a complaint. The following procedures should be followed:
1. Firstly, speak to your teacher and try to sort out the problem with the person involved
2. If the problem is not resolved, speak to the Leader of Learning VET or Year Adviser
3. If still not satisfied discuss with the school’s Principal.
4. If a speedy resolution cannot be achieved, then the VET RTO Manger CSBB, as the Registered Training Organisation must be contacted to assist in bringing about a resolution.
Catholic Schools Broken Bay
PO BOX 4509
Thornleigh, NSW 2120
Or contact
The Australian Quality Skills Authority (ASQA)
All complaints and appeals will be treated privately, confidentially and as soon as practicable.
Discussion will be held with the complainant about how to arrive at a solution to the problem.
If necessary, further investigation will be carried out, with record of action kept.
The complainant will receive a written statement of the complaint or appeal outcome, including reasons for the decision within 5 working days.
If more than 60 working days are needed to bring about a resolution, from the time of the complaint or appeal, you will be notified in writing as to why more than 60 days are required and regularly kept up to date on progress of the matter. The compliant may proceed to the Office of Fair Trading NSW
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