Job Title: IT Technician Apprentice
Line Manager: Network Administrator
Pay Range: Apprenticeship Scale £15,232.20pa including fringe allowance £706
Contract: Fixed Term, Full Time
Work Pattern: 37 hours per week
Monday - Thursday 8am - 4pm and Friday 8am - 3.30pm, with 30 minutes unpaid lunch
Level 3 Information Communication Technician
Via the apprenticeship levy, the school will support you through a 15 month training course, providing mentorship and daily learning opportunities to grow and develop your IT skills. They will support dedicated time with the training provider and work closely with them to guide you through the apprenticeship.
Core Purpose
● To provide support to the School Network Administrator in supporting the IT needs of the School.
We will provide you with the training and support to fulfill the following;
Main Duties and Responsibilities
Learn from your IT colleagues to develop your skills in line with your apprenticeship program.
Receive training from your apprenticeship provider, undertake apprenticeship coursework and other work required by your apprenticeship provider.
Provide friendly and efficient first-line IT support to staff, students, and visitors, both in-person and remotely. You'll log all support tasks in our Helpdesk system, ensuring issues are tracked and resolved promptly.
Help ensure that IT equipment is functioning and perform regular maintenance as directed. This includes, but not limited to, setting up new equipment, carrying out fault-finding, repair of faults, replacing faulty equipment
Escalate IT support issues to an appropriate colleague when necessary, ensuring timely resolution
Monitor IT consumables to keep up with the demand for peripherals and toners
Assist in supporting the school audio visual systems and solving projector, interactive televisions and whiteboard issues, including all school events such as open and parent evenings.
Understand and assist in ensuring that systems and software are implemented in line with the Trust’s IT policy and be aware of and advise your line manager on all Health and Safety matters relating to IT.
Act in accordance with legal provisions regulating confidentiality and security of data and information in accordance with GDPR regulations.
Assist the Network Administrator with tasks such as device management via group policy, data backup and restoration, ensuring staff abide by IT and GDPR policies, managing current workloads, and performing pre-arranged tasks in their absence.
Learn to diagnose and repair hardware and software faults on end-user devices, support web-based software applications, collaboration tools, mail systems, printers, scanners, audio-visual solutions, phone solutions, and other peripherals.
Assist with credential management for users across various platforms, software installations, updates, anti-virus management, wireless setup for users, and monitoring/installation of new access points.
Provide support for cashless catering solutions.
Escalate and liaise with other IT staff to resolve ICT issues, and assist with asset management, including replacing and relocating IT equipment.
Learn to monitor and proactively manage web-based filtering, internal networking, broadband usage, and server infrastructure where possible.
Provide support to users accessing the site remotely, ensuring they can continue to work effectively.
Be mindful of relevant developments in IT to suggest improvements to our provision and support.
Help create, maintain, and distribute documentation to assist staff, students, and other IT team members. You may also deliver informal and formal staff training when appropriate.
Headteacher:
Julie Jones
____________________________________________________________
Old Rectory Drive, Hatfield
Hertfordshire, AL10 8AB
☎ 01707 264228
✉ recruitment@danesedtrust.org.uk
