Available Balance

Rolling Balance

Employees may notice that on certain days, their Available Balance changes without having made any transfers. The reason that your Available Balance may change is due to DailyPay's Rolling Balance feature. This feature allows you to access up to two pay-period's worth of pay.

For a period of time (usually one day due to payroll processing), you will have access to an Available Balance that provides pay based on earnings from BOTH Pay Period A and Pay Period B. However, when payroll processing for Pay Period A begins, the Available Balance will change to reflect only pay from Pay Period B. This is why some employees see a decrease in their Available Balance amount overnight without an activity.

Please refer to the graphics on the right for more.

Why isn't my Available Balance updating?

There are a few different reasons as to why your Available Balance might not be updating:

Your earnings have not been reported.
- You can see the timing most recent Available Balance update underneath the Available Balance Amount at the top of your DailyPay portal. If your Available Balance doesn't reflect your earnings from the previous day, please contact your employee support.
Your account is in review.
- You will receive an email alert if your account falls into review. This can happen for many reasons, such as incorrect banking information, incorrect earnings reported, and unpaid PTO. Your account will be removed from review and you will be notified once it has been by our Employee Support once the issue has been fixed. You can contact Employee Support at (866) 432-0472.
Your account has a negative balance.
- If your account goes into a negative balance, you will be alerted upon opening the DailyPay portal. Depending on which option you choose to repay, your Available Balance and Remainder Paycheck will reflect the deductions amounts needed to repay the over-drafted amount. If you have questions about your negative balance, you can contact Employee Support at (866) 432-0472.