FAQ's

General Information:

1. What types of events are held at the arena?
Our arena hosts a variety of events including concerts, comedy shows, animal exhibitions, sporting events, and more! Check our event calendar for upcoming shows and games.

2. How can I purchase tickets for an event?
Tickets can be purchased through our official website or at the box office.

3. Can I bring my own food or beverages into the arena?
Outside food and beverages are not allowed in the arena. However, we offer a wide selection of food and drinks at our concession stands.

4. Is the arena accessible for people with disabilities?
Yes, our arena is ADA-compliant with accessible seating, entrances, and restrooms. Wheelchair assistance is available upon request.

5. Where can I park?
We offer on-site parking, including accessible parking spots for individuals with disabilities. Parking is available on a first-come, first-served basis, and additional public transportation options may be available depending on the event.

6. What time do doors open for events?
Doors generally open 1-2 hours before the event starts. Please check the specific event for exact times.

Ticketing & Admission:

1. Can I get a refund or exchange my ticket if I can't attend?
Tickets are refundable up until one day before the event begins or if the event is cancelled. Please review our ticketing policies for more details or contact the box office for assistance.

2. Is there a minimum age for attending events?
Children under 3 years old may attend free if seated on a parent’s lap. For most events, children over a certain age will require their own seat, and tickets must be purchased for them. Please check the specific event's age policy for more details.

3. How do I get my tickets?
Tickets can be sent to you electronically (e-tickets) or, in some cases, available for pick-up at the box office (will-call).

4. Can I bring a bag into the arena?
Yes, but bags are subject to search for security purposes. Large bags, backpacks, and prohibited items are not allowed. We recommend bringing only essential items.

Parking & Transportation:

1. Is parking available at the arena?
Yes, we have ample on-site parking. Accessible parking spots are available. However, spaces fill up quickly, especially for popular events. We recommend arriving early.

2. Is there public transportation near the arena?
Yes, the arena is accessible by bus. You can find information about routes and schedules on our website under Maps and Directions or contact local transit services.

Accessibility:

1. Are there accessible seating options?
Yes, we have designated accessible seating available. Please call our box office or check our website for specific seating arrangements for each event.

2. Can I bring my service animal to the arena?
Yes, service animals are welcome in Wavecrest Arena. Please ensure they are under control at all times.

3. How can I request special accommodations?
For any special accommodation requests, including wheelchair assistance or specific seating, please fill out our Special Request Form in advance or when purchasing tickets.

Event Information:

1. Can I bring my camera or record an event?
For most events, personal cameras are allowed, but professional cameras and video recording equipment are prohibited unless you have prior permission from the event organizers. 

2. What should I do if I lose something during an event?
Lost and found services are available at guest services. Please report any lost items to staff during or after the event.

3. Is there food and drink available during events?
Yes, a variety of food and beverage options are available at our concession stands. We offer everything from snacks to meals, as well as alcoholic and non-alcoholic beverages.

Policies:

1. What is the arena’s policy on smoking?
Smoking is not permitted inside the arena. There are designated smoking areas located outside the venue.

2. Are there age restrictions for events?
Some events may have age restrictions, so it's important to check the specific event details before purchasing tickets. Certain events may be suitable for all ages, while others may be restricted to adults.

3. What is the arena’s policy on alcohol consumption?
Alcohol is available for purchase in designated areas. Intoxicated individuals may be asked to leave the venue for safety reasons.

If you have additional questions feel free to contact us at helpdesk@wavecrestarena.org or refer to our Policies and Amenities page.