Success Card

The institution's mission, value and strategic plan are inclusive of online learning and the structure for delivering online education supports the institution's mission, values and strategic plan.

The institution has clearly defined and communicated the strategic value of online learning to all stakeholders (students, faculty, staff, community, etc.).

The institution has a governance structure to enable clear, effective and comprehensive decision making related to online education.

The institution has a process to enable systematic and continuous improvement related to the administration of online education.

The institution has a process for strategic planning and resource allocation for the online program, including human and financial resources.

The institution demonstrates sufficient resource allocation, including human and financial resources, in order to effectively support the mission of online education.

The institution has policy and guidelines (including regional accrediting requirements) that confirm a student who registers in an online course or program is the same student who participates in and completes the course or program and receives academic credit. This is done by verifying the identity of a student by using methods such as (a) a secure login and pass code, (b) proctored examinations, or (c) other technologies and practices that are effective in verifying student identification.

The online program's strategic plan is reviewed for its continuing relevance, and periodically improved and updated.

The institution provides faculty with access to their online course data, disagreggated by race, ethnicity, gender, and first generation college status.

The institution includes online learning in its equity and Guided Pathways strategic planning.

The institution has an online teaching preparation policy in place that complies with Title 5.

The institution regularly offers professional development that supports ongoing growth and development in online teaching that is accessible to both part-time and full-time faculty.

Adequate personnel resources are allocated to the coordination and management of online student support services.

The technology delivery systems are highly reliable and operable with measurable standards being utilized such as system downtime tracking or task benchmarking.*

A centralized technology system provides support for building and maintaining the online education infrastructure. *

A documented technology plan that includes electronic security measures (e.g., password protection, encryption, secure online or proctored exams, etc.) is in place and operational to ensure quality, in accordance with established accreditation standards and regulatory requirements. *

Institutional technology systems [related to online programs] are administered in compliance with established data management practices such as the Information Technology Service Management (ITSM) standards, which include appropriate power protection, backup solutions, disaster recovery plans, etc.

The institution has established a contingency plan for the continuance of data centers and support services in the event of prolonged service disruption.

The course delivery technology is considered a mission-critical enterprise system and supported as such.

Faculty, staff, and students are supported in the development and use of new technologies and skills.

The institution has a process in place to support the accessibility of instructional materials (captioning of videos, ASL interpretation for live sessions, content remediation)

The institution has a process for vetting the accessibility of institutionally adopted educational technologies.

The program is assessed through an evaluation process that applies specific established standards. *

A variety of data (academic and administrative information) are used to regularly and frequently evaluate program effectiveness and to guide changes toward continual improvement. *

Intended learning outcomes at the course and program level are reviewed regularly to ensure alignment, clarity, utility, appropriateness and effectiveness. *

Course evaluations collect feedback on the effectiveness of instruction and the quality of online course materials in relation to faculty performance evaluations.

A process is in place and followed for the institutional assessment of faculty online teaching performance.

A process is in place and followed for the assessment of support services for faculty and students.

A process is in place and followed for the assessment of student retention in online courses and programs.

Program demonstrates compliance and review of accessibility standards (Section 508, etc.).

A process is in place and followed for the assessment of stakeholder (e.g., learners, faculty, staff) satisfaction with the online program.

Students have access to required course materials in print and/or digital format, such as ISBN numbers for textbooks, book suppliers, and delivery modes prior to course enrollment.

Throughout the duration of the course/program, students have access to training and information they will need to secure required materials through electronic databases, interlibrary loans, government archives and any new services offered.

Online tutoring is available as a learning resource.

The institution and/or the instructor provides guidance/tutorials for students in the use of all forms of technologies used for course delivery.