Support

We've got you covered!

We know it's frustrating when you need help and feel alone. Although you are learning online, we are here for you! Provided that you maintain close contact with us throughout the course, we'll do our best to use our experience to support you. We will strive to anticipate when and where you will need our help and provide meaningful feedback in a timely manner.

What's our role in supporting you?

As your course facilitators, we are your first contact for help. If something doesn't make sense or sounds confusing, or if you need some basic guidance using Canvas, let us know through the Canvas Inbox. However, if Canvas stops working for some reason or you're experiencing a technical problem with Canvas, please see "How to get Canvas help" below.

CVC-OEI/@ONE Support Desk

For support with course enrollment, logging in to our instance of Canvas, and questions about the CVC-OEI or @ONE, contact the Support Desk: support@cvc.edu. You can also click on the Canvas Help icon on the global navigation menu to locate more support options, including 24/7 Canvas tech support.

How to get Canvas help

For technical questions about Canvas, you can Chat with Canvas Support 24/7. From within our course, you can access access Chat with Canvas Support by selecting "Help" in the Canvas global navigation menu.

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