Q & A for Electronic Service of Student Work Permit.

Q1:Why implement the electronic service?

A1:For the latest trend is online and paperless application and due to the amendment of article 6-1 of Regulations on the Permission and Administration of the Employment of Foreign Workers, online application for student work permit has been implemented since 1 February 2019. To take advantage of the internet and facilitate the application process, after consulting other government agencies, now on the EZ Work Permit website, if the applicant agrees, according to Electronic Signatures Act, the work permit issued will be sent as electronic documents.

Q2:When is the electronic service implementation?

A2:It takes effect on 1 January 2020. When foreign students who apply for work permit on EZ Work Permit website agree on the electronic service. After the work permit has been issued, the applicant can then collect the electronic document (work permit) on the website.

Q3:How to apply for electronic service?

A3:Log into the “EZ Work Permit” website, click “New Application and Management” > “Add Application”, and a pop-up window will show the agreement of electronic service. Press "Yes" if you agree, and the work permit issued will be sent as electronic official document. If you click "No", the work permit (paper) will then be delivered by post.

Q4:Does electronic service apply to applications of reissuance of work permit?

A4:Electronic service only applies to work permit issued, which includes new application and reissuance (due to loss of the original one).

Q5:Can I retract my agreement on electronic service?

A5: (1) Once the application has been filed, receiving method of the work permit cannot be changed.

 (2) If you intend to change the receiving method before submitting the application, you can revise in “Case Management”. If you select “deliver to the school”, the work permit issued will be sent to the school by post；If you select “Pick up in Person”, please come to our office to collect the permit after it is issued. (10F, No. 39, Sec. 1, Zhonghua Rd., Zhongzheng Dist., Taipei City)

Q6:When can I collect the electronic official document? Will I receive a notification?

A6:Once your work permit has been approved and issued, you will be contacted by email. You can collect the electronic official document on EZ Work Permit website within 8 days. This function will be locked after 8 days from the date of issue.

Q7:What if I have missed the pickup deadline?

A7:If you cannot collect the electronic documents within eight days, the Ministry will take down the electronic documents and deliver the official documents in hard copy by registered mail.

Q8:What can I do if I fail to collect the electronic official document because my computer crashed or my printer did not work?

A8:If the electronic official document cannot be collected due to reasons which are unable to blame on the applicant, within 8 days from the date of issue the applicant can reapply for collecting. In “Case Management”, click “Reapply for collecting the electronic official document”, enter the reason and confirm, and then the system will send a verification code to the registered email. After verification, the applicant can collect the electronic official document. The time of the electronic service shall be deemed as the time recorded by system when you have collected the electronic official document successfully. After 8 days from the date of issue, please submit an application for reissuance of the work permit.

Q9:Can I display the details of my work permit on mobile?

A9:You can view your work permit on your mobile devices if you agree on electronic service. After the application is approved, you can log into the “EZ Work Permit” website on your mobile devices and view the work permit on them. The system will send the verification code to the mobile number you entered, after verifying you can then view your work permit on your mobile devices. When the screen displays in portrait (vertical), a QR code will be generated (as shown in picture 1). The employer can scan the QR code to check details. When you rotate the screen to landscape (horizontal), the information of the work permit will display (as shown in picture 2).

Q10:How to view my work permit on mobile devices?

A10:If you agree on the electronic service, the default setting for viewing your work permit on mobile devices is “YES”. Be sure to enter your mobile number so as to receive the verification code. If you do not want to view your work permit on your mobile devices, please click “NO”.

Q11:If I have any questions regarding online application, who can I contact for additional guidance?

A11:You can contact us by email (ezwp@wda.gov.tw) or call the service center (0800-881-339 or 02-23801720) during office hours on working days (8：30~12：30, 13：30~17：30), and someone will assist you with your inquiries.

Q12:How can an employer check the status of student work permit?

A12:Employers can log into the Foreign Labor Searching System, enter the work permit file number and the passport number of the foreign student to check the status of the work student work permit.

Q13:Will I still receive a work permit on paper?

A13:As electronic services implementation from 1 January 2020, for the application approved, the Ministry of Labor no longer issues student work permit card. An official document (as shown in the picture below) would be issued instead.

Q14:What is the QRcode on the work permit for?

A14:The employers can scan the QR code to check the period of validity of the foreign student work permit.