Family Help Center

This page was designed to provide help as you take on virtual learning. Please read below and use the links above to find the answers you are looking for. Have a question or problem that isn't listed? Reach to to your teacher via his/her preferred communication platform for further assistance.

Please read the following BEFORE contacting your teacher
or Tech Support (See Tech Support Form) for assistance.

Who should you contact for help, the teacher or Tech Support?

For most of distance learning, you should contact the teacher first. The teacher has access to many of the account information, usernames and passwords, for logging into Acellus, Google, JupiterEd, Seesaw, etc.

Tech Support does NOT have student account login information for most of the sites or apps the students use. Tech Support does NOT have access to teacher Zoom links either. Please contact Tech Support only if the device itself is not working (can't connect to wifi, doesn't turn on, etc.)

Before contacting Tech Support, please shut down (turn off) the device and turn it on again to see if that fixes the issue. A lot of times, this will fix the issue.