Directions:
In a job interview, you will often be asked questions that will help the hiring manager decide if you are respectful.
Answer the questions/prompts below using the RACE strategy: Restate the question, answer it, cite an example from your personal experience, and explain how that example has made you more respectful.
When finished responding to all the prompts, delete these directions.
How do you demonstrate effective customer service skills?
How would you practice kindness and consideration to customer complaints in the workplace?
How can you demonstrate professionalism through proper workplace attire (clothing) and grooming? INCLUDE SHOP PHOTO IN UNIFORM
Why is embracing individual differences, diversity, and inclusion critical to successful customer service?
How can inadequate customer service result in the loss of potential revenue?