Memos

Memo

To: Ops Staff

From: Val and Linda

Date: 9/19/22

General Info/ Updates / Reminders:

**This will be the last memo that will be posted on the RAW Employee Website. All future memos will be accessed through Connect2. Please make sure to read the memos under your personal Connect2 profile.**

• Janice will be out of office from Thursday, Sep. 15th through Friday, Sep 30th. During that time period, if a PAW is running late or needs to call in to let us know they can't work, they will contact the RAW Front Desk. Please relay the message to Alexandra, Jul, Sarah, and Ashley for any PAW lateness/call offs.

• College Link Monday Nights (6p-7p):

  • Please refer to this schedule for CL planned activities at the RAW

    • This Monday (9/19):

      • Activity: Wellness Board Games / Wellness Crafts

      • Location: Wellness Lounge

• Ops Action Items:

  • At this point, everyone should have completed all of the training on the “Fusion Tutorials and Quiz” tab. If you have not done so already, please complete them during your next shift(s) and check them off as completed on the Ops Training Log (Fall 22).

  • Please complete the following training modules and check them off as completed on the Ops Training Log (Fall 22) :

**This training applies for returning Ops as well. Think of it as a “refresher” training module**

• First Aid/Bleeding

• When to Call UPD

• How to Submit a Workorder to Facilities

• If you have issues accessing the training, please use the rawcenter email to access said training.

• Meeting this week on 9/23:

  • Please check the Ops IceBreaker/Team Builder Rotation (Fall 22) to see which meeting you will be leading the IceBreaker/Team Builder activities.

• Lactation Room Inquiries:

  • While what was once considered the lactation room is no longer available (it is now Ashley's office) persons can book an appointment to use the Relaxation Room for this purpose. Feel free to help them book an appointment accordingly and follow the Relaxation Room policies. You can also point out to them that if they are interested there's a new lactation room on the 1st floor of the CORE building that might be more comfortable and/or accommodating. There is also one in the Student Administration (SA) building 2300A .

• Sponsored Guest Membership Updates:

  • As of right now their sponsor does not have to be with them for their visits - full time staff will revisit this at the end of the term.

  • There is now a limit of "dependants" that can be listed under a household, which is 4. That will also be revisited shortly. If someone wants to go over that limit, you can ask them what person in their 'family' they would like to remove. A person should however, not have more than 4 ACTIVE sponsored guests as a sponsor. Please let us know if you have any questions.

• Fac/Staff Memberships:

  • Please let us know if any additional fac/staff members request their purchases to be 'charged to their account' or through automatic monthly payroll deduction. We used to offer this but discontinued it and are just tracking requests while we explore the possibility of bringing it back.

• EQR AED Update:

  • A new AED bag has arrived! The AED for EQR however, is still out of commision. The batteries should be replaced by the end of the week.

• Fusion Troubleshooting:

  • Fusion errors with the waiver button not popping up - are there any additional instances of this? Fusion is looking into it. Their paper waivers are on file. They could also sign their waiver on their Portal just so the issue is cleared, if possible.

  • Please note on your End of Shift Report for any more Fusion errors. Thanks all for your detailed EOS reports!

• Studio A/B Doors:

  • The doors to the Studios should remain closed as this helps regulate the internal temperature of the studios. During walkthroughs, we should still be entering the rooms to make sure everything is going according to guidelines.

• Massage Chairs:

  • Both massage chairs are working now! Yay! :)

• Shout Out to David!

  • David is crushing submitting workorders. Well done!

• Get Fit Stay Fit Program (GFSF):

  • A faculty/staff member called in asking about the Get Fit, Stay Fit program and how our memberships work with that. GFSF is part of the Kinesiology department and not a RAW related service. You can provide members with info on our own programs and services and also inform them that they want to reach out to Kin for inquiries related to GFSF.

• Scooters in the RAW Reminder:

  • Bicycles, electric scooters, and segways are not permitted in the RAW. Bicycle racks are available outside of the entrance to the RAW. Members are encouraged to lock up their bikes etc. there. Skateboards, hoverboards, and folding scooters are permitted provided they are not ridden while in the RAW, and that they are stored properly in a locker or cubby. RAW employees are prohibited to store bikes/scooters/skateboards etc. on behalf of a RAW member. We are also working with Parking and Transportation to explore the possibility of installing an additional bike rack outfront of the RAW.

• The California Great Shakeout:

  • We will participate in the California Great Shakeout on Thursday Oct. 20th at 10:20a along with many other buildings on campus. At 10:20a we will duck, cover, and hold for 30-60 seconds and then commence a full building evacuation. We will be scheduling all staff who are available at this time so we can all experience the evacuation procedures. If you can flex your schedule that day to prioritize this, that would be ideal.

• You made it to the end of this week’s rather lengthy memo! Give yourself a pat on the back. See you all this Friday (9/23) for our Ops Meeting!

• Bi-weekly Ops Meetings have been set up in Humanity to occur every other week according to the following Meeting Rotation: 8/26, 9/9, 9/23 (LC Out), 10/7, 10/21, 11/4, 11/18 (Start of Fall Recess), 12/2. Thank you for making yourselves available at this time.

• For anyone inquiring about the pool, please refer to the below information:

  • The pool is operated by an outside swim team: East Bay Bat Ray’s. If they are interested in using the pool, they can sign up on their website: East Bay Bat Ray’s

• Regular Fall Hours of Operation:

  • Fall Hours of Operation start on Wednesday, Aug. 17th

    • Monday - Thursday: 7:00a - 10:00p

    • Friday: 7:00a - 7:00p

    • Saturday: 12:00p - 5:00p

    • Sunday: CLOSED

Membership options (prices and durations) are all listed online.

Memo

To: Ops Staff

From: Val and Linda

Date: 9/12/22

General Info/ Updates / Reminders:

• Janice will be out of office from Thursday, Sep. 15th through Friday, Sep 30th. During that time period, if a PAW is running late or needs to call in to let us know they can't work, they will contact the RAW Front Desk. Please relay the message to Alexandra, Jul, Sarah, and Ashley for any PAW lateness/call offs.

• Ops Action Items:

  • Please complete the following training modules and check them off as completed on the Ops Training Log (Fall 22) :

**This training applies for returning Ops as well. Think of it as a “refresher” training module**

• How to Sell a Padlock

• Register and Check a Member in for a Group Ex Class

• How to Cancel a Group Ex Class

• Recovery Position

• SAMPLE

• If you have issues accessing the training, please use the rawcenter email to access said training.

• Please check the Ops IceBreaker/Team Builder Rotation (Fall 22) to see which meeting you will be leading the IceBreaker/Team Builder activities.

• Are you interested in getting CPR/AED certified?

  • Linda will be teaching an Adult CPR/AED and First Aid Class on campus on Friday, September 16th from 9am-1pm (4 hours). The shift is posted on Humanity.

    • Please note that while this time is unpaid, the RAW will cover the certification costs which are typically around $90 in the local community. The certification is through the American Red Cross (ARC) and it is valid for 2 years.

    • Being CPR/AED and First Aid certified is not a condition of employment but it is highly recommended that you take advantage of this opportunity so that you are prepared in the event of an emergency.

    • If you are already CPR/AED Certified please send Linda a photo of your certification card so that she can document it accordingly.

    • If you have any further questions about it, feel free to reach out to Linda.

• Group Fitness Classes:

  • Scripted response:

    • “Our instructor availability has changed as well as the schedule, and we are looking to add some more instructors and arrive at an updated schedule shortly.”

  • Zumba on Mondays and Thursdays, 6p-7p will continue to take place.

  • We can encourage folks to sign up for Equipment Orientations as well..

• As you all may already know, this week is Danee’s last week here with us at the RAW. Thanks for all your hard work and contributions to the RAW! Best of luck on your future endeavors :)

• Bi-weekly Ops Meetings have been set up in Humanity to occur every other week according to the following Meeting Rotation: 8/26, 9/9, 9/23 (LC Out), 10/7, 10/21, 11/4, 11/18 (Start of Fall Recess), 12/2. Thank you for making yourselves available at this time.

• College Link Monday Nights (6p-7p):

  • Please refer to this schedule for CL planned activities at the RAW

• For anyone inquiring about the pool, please refer to the below information:

  • The pool is operated by an outside swim team: East Bay Bat Ray’s. If they are interested in using the pool, they can sign up on their website: East Bay Bat Ray’s

• Regular Fall Hours of Operation:

  • Fall Hours of Operation start on Wednesday, Aug. 17th

    • Monday - Thursday: 7:00a - 10:00p

    • Friday: 7:00a - 7:00p

    • Saturday: 12:00p - 5:00p

    • Sunday: CLOSED

  • Membership options (prices and durations) are all listed online.

Memo

To: Ops Staff

From: Val and Linda

Date: 9/6/22

General Info/ Updates / Reminders:

• Ops Action Items:

  • Prior to our next Ops meeting (9/9) this Friday, please complete the following training modules and check them off as completed on the Ops Training Log (Fall 22) :

**This training applies for returning Ops as well. Think of it as a “refresher” training module**

• How To Video: Sponsored Guest Memberships

  • How to Troubleshoot a Sponsored Guest Membership

• Sell a Student Membership

  • Sell a Member Error Pass

• Sell a Try Before You Buy Pass

• Fainting

• If you have issues accessing the training, please use the rawcenter email to access said training.

• Please check the Ops IceBreaker/Team Builder Rotation (Fall 22) to see which meeting you will be leading the IceBreaker/Team Builder activities.

• Self-Plan (RAW Action Item):

  • You all should have received an email from Jen regarding your Self-Plan. If you did not see/receive the email, please refer to the information below:

Fall Semester is getting into full swing. We are sharing with you the All RAW Meeting PowerPoint and RAW Employee Handbook 2022-2023 for your reference.

ACTION REQUIRED: SELF PLAN Fall 2022

You are a valued student leader at Cal State East Bay and in our department. We strive to support your personal and professional growth to support your graduation goals. Review the Student Assistant Self-Plan . If you have not already completed your self plan, please do so by Friday, September 9, 2022. Please email to your full time staff and AC when completed.

• Usage of Back Office Behind Front Desk:

  • Use of the back office should only be limited to the following:

    • When assigned a special project

    • Quick snackies or stowing your personal belongings

    • Or anything quick that does not take your attention away from the front desk

  • Staff should not be using that computer/desk in the back office unless they have been asked to do so (or if there are more than 2 people at the front desk)

    • Example of improper usage of Back Office:

      • There is only one Ops at the front desk and the other Ops is using the back office as a workstation

  • Two Ops should always be stationed at the front desk (unless one of the Ops is tasked with a walkthrough, special project, etc etc.)

• AED (EQR) Bag:

  • Thank you everyone for your observations regarding the condition of the AED backpack. We are in the process of purchasing a new one.

• Wellness Lounge:

  • The lights in the Wellness Lounge should be on at all times. Members are not allowed to turn the lights off and use it as a private space. If members would like to have a quiet space, please encourage them to book an appointment for the Relaxation Room.

• Boxing Area:

  • Shoes are not required in the boxing/heavy bag area (but socks will be required).

  • However, shoes will be required if the member is doing any dynamic full body exercises such as plyo box jumps, jump ropes, etc etc. Please use your best judgment to ensure that members are engaging in safe activities.

• Group Fitness Classes:

  • Tickets for Group Fitness classes:

    • Suleima (our Zumba Group Fitness Instructor) also verifies/checks-in registered members through her RAW Mobile App. In the event that we run out of tickets at the front desk, we can prompt members to check in with Suleima.

  • Due to instructor availability we need to pause a certain number of group ex classes for the foreseeable future. Classes that will be paused include:

    • STRIKE (Strength + Bike): Tuesdays, 12:30p - 1:15p

    • Yoga: Tuesdays, 5p - 5:45p & Wednesdays, 12:15p -1p

    • Body Sculpt: Wednesdays, 3p - 3:45p

  • Zumba on Mondays and Thursdays, 6p-7p will continue to take place. The remaining classes have been removed from Fusion and have been paused until further notice.

  • Ask the Trainer has also been paused for the immediate future. Similarly, it has been removed from Fusion and all previously registered attendees have been alerted accordingly. Pls encourage people to sign up for Equipment Orientations as an alternative program.

• Bi-weekly Ops Meetings have been set up in Humanity to occur every other week according to the following Meeting Rotation: 8/26, 9/9, 9/23 (LC Out), 10/7, 10/21, 11/4, 11/18 (Start of Fall Recess), 12/2. Thank you for making yourselves available at this time.

• College Link Monday Nights (6p-7p):

  • Please refer to this schedule for CL planned activities at the RAW

• For anyone inquiring about the pool, please refer to the below information:

  • The pool is operated by an outside swim team: East Bay Bat Ray’s. If they are interested in using the pool, they can sign up on their website: East Bay Bat Ray’s

• Regular Fall Hours of Operation:

  • Fall Hours of Operation start on Wednesday, Aug. 17th

    • Monday - Thursday: 7:00a - 10:00p

    • Friday: 7:00a - 7:00p

    • Saturday: 12:00p - 5:00p

    • Sunday: CLOSED

Membership options (prices and durations) are all listed online.

Memo

To: Ops Staff

From: Val and Linda

Date: 8/29/22

General Info/ Updates / Reminders:

• Please note that the RAW will be closed next Monday (9/5) in observance of Labor Day.

• College Link Monday Nights (6p-7p):

  • This Monday evening will be the first (of many) College Link (CL) activities!

  • Please refer to this schedule for CL planned activities at the RAW

• For any members without any photos attached to their profile, please take their photo and inform them that we need to have a photo on file.

  • If you do not know how to take their photo on Fusion, please reach out to your peers or let us know.

• Jamba Juice:

  • Jamba Juice can put their rolling inventory cart in the closet on the gym courts. It rolls so we should be able to get what we need in and out of there as well as keep their things for them. I'm not sure when they will bring it by and how often they will need to access it but we can key them in. Do not pass your keys off to Jamba Juice staff.

• Group Fitness Classes Update:

  • Due to instructor availability we need to pause a certain number of group ex classes for the foreseeable future. Classes that will be paused include:

    • STRIKE (Strength + Bike): Tuesdays, 12:30p - 1:15p

    • Yoga: Tuesdays, 5p - 5:45p & Wednesdays, 12:15p -1p

    • Body Sculpt: Wednesdays, 3p - 3:45p

  • Zumba on Mondays and Thursdays, 6p-7p will continue to take place. The remaining classes have been removed from Fusion and all previously registered attendees have been alerted accordingly.

  • Ask the Trainer has also been paused for the immediate future. Similarly, it has been removed from Fusion and all previously registered attendees have been alerted accordingly. Pls encourage people to sign up for Equipment Orientations as an alternative program.

• Sponsored Guest Memberships:

  • How To Video: Sponsored Guest Memberships - per Linda's email take 5 mins and watch this video and check it off on the Ops Training Log (Fall 22) Spreadsheet on the Fusion Tutorial Tab. Request access with the rawcenter email account if you cannot access it with your staff email.

  • You also want to watch How to Troubleshoot a Sponsored Guest Membership.

• Bi-weekly Ops Meetings have been set up in Humanity to occur every other week according to the following Meeting Rotation: 8/26, 9/9, 9/23 (LC Out), 10/7, 10/21, 11/4, 11/18 (Start of Fall Recess), 12/2. Thank you for making yourselves available at this time.

• For anyone inquiring about to pool, please refer to the below information:

  • The pool is operated by an outside swim team: East Bay Bat Ray’s. If they are interested in using the pool, they can sign up on their website: East Bay Bat Ray’s

• Regular Fall Hours of Operation:

  • Fall Hours of Operation start on Wednesday, Aug. 17th

    • Monday - Thursday: 7:00a - 10:00p

    • Friday: 7:00a - 7:00p

    • Saturday: 12:00p - 5:00p

    • Sunday: CLOSED

  • Membership options (prices and durations) are all listed online.

• In preparation for skills and EAP prep/training, we are encouraging staff to watch this RED Cross Bleeding Control Webinar video.

Memo

To: Ops Staff

From: Val and Linda

Date: 8/22/22

General Info/ Updates / Reminders:

• Everyone did a great job last week with handling the high influx of members checking in all while providing great customer service! Well done everyone!

• **Reminders**

  • Please don’t forget to clock in/out of your shift. In the event that you forget to clock in/out, please let Val/Linda know so we can adjust your time accordingly. Also note that clock ins/outs must be done within 5 minutes of your scheduled shift. If any unexpected changes to your schedule, or unplanned events, prevent you from clocking in/out within 5 minutes of your scheduled shift, please add a note to your clock in/out with the reason and notify Val/Linda as well.

  • Scenario:

    • If your scheduled shift starts at 11:00AM, the earliest time you should be clocking in is at 10:55AM.

    • If your scheduled shift ends at 3:00PM, the latest time you should be clocking out is at 3:05PM.

• Temporary Ops Connect2 Access:

  • For those who don’t have Connect2 access just yet, please use the general Ops Connect2 account until your personal Connect2 account has been activated:

    • Ops Connect2 Login Information:

      • Username: Operations

      • Password: Raw25800!

• Waivers:

  • Please note that there are 2 waivers that need to be signed:

    • First waiver is our terms and conditions

    • Second waiver is the annual use waiver

  • Both waivers are valid through this school year.

  • Also note that members can sign their waiver through the East Bay RAW App by clicking through these instructions:

    • Open RAW App → Click Waiver → Click Bell Notification Icon

    • The notifications will prompt the user to sign their waiver(s) and they can submit their waiver(s) that way rather than waiting at the front desk to sign on the ipads.

• For anyone inquiring about to pool, please refer to the below information:

  • The pool is operated by an outside swim team: East Bay Bat Ray’s. If they are interested in using the pool, they can sign up on their website: East Bay Bat Ray’s

• Preview Period is set up in Fusion:

  • Non-Students (August 14th - August 23rd)

  • Students (August 14th - August 30th)

  • The first 3 days of each membership type running concurrent with Early Access. The longer duration for students covers the totality of add/drop and makes things more efficient at the front desk while students finalize their classes and pay their fees and receive their financial aid etc. etc.

  • While Early Access on Sunday the 14th is predominately geared towards students living in the residence halls, and we will not be marketing far and wide per se, we will not be turning anyone away.

• Minors Accessing the RAW:

  • Please refer to the RAW Minor Waiver SOP.

  • **This information can be found in the SOPs portion in Connect2.**

    • Click on: SOPs → Operations Leads → Minor Waiver Process

• Regular Fall Hours of Operation:

  • Fall Hours of Operation start on Wednesday, Aug. 17th

    • Monday - Thursday: 7:00a - 10:00p

    • Friday: 7:00a - 7:00p

    • Saturday: 12:00p - 5:00p

    • Sunday: CLOSED

  • Membership options (prices and durations) are all listed online.

In preparation for skills and EAP prep/training, we are encouraging staff to watch this RED Cross Bleeding Control Webinar video.

Memo

To: Ops Staff

From: Val and Linda

Date: 8/13/22

General Info/ Updates / Reminders:

• **Update as of 8/19**

  • Temporary Ops Connect2 Access:

    • For those who don’t have Connect2 access just yet, please use the general Ops Connect2 account until your personal Connect2 account has been activated:

      • Ops Connect2 Login Information:

        • Username: Operations

        • Password: Raw25800!

  • Waivers:

    • Please note that there are 2 waivers that need to be signed:

      • First waiver is our terms and conditions

      • Second waiver is the annual use waiver

    • Both waivers are valid through this school year.

    • Also note that members can sign their waiver through the East Bay RAW App by clicking through these instructions:

      • Open RAW App → Click Waiver → Click Bell Notification Icon

      • The notifications will prompt the user to sign their waiver(s) and they can submit their waiver(s) that way rather than waiting at the front desk to sign on the ipads.

  • For anyone inquiring about to pool, please refer to the below information:

    • The pool is operated by an outside swim team: East Bay Bat Ray’s. If they are interested in using the pool, they can sign up on their website: East Bay Bat Ray’s

• **Reminder**

  • Please note that clock ins/outs must be done within 5 minutes of your scheduled shift. If any unexpected changes to your schedule, or unplanned events, prevent you from clocking in/out within 5 minutes of your scheduled shift, please add a note to your clock in/out with the reason and notify Val/Linda as well.

  • Scenario:

    • If your scheduled shift starts at 11:00AM, the earliest time you should be clocking in is at 10:55AM.

    • If your scheduled shift ends at 3:00PM, the latest time you should be clocking out is at 3:05PM.

• Welcome Back!

  • We hope everyone enjoyed their Summer vacation and are doing well! We are excited to welcome new and returning Ops Leads this Fall.

  • Weekly memos (such as the one you are currently reading) will be posted with any updates, important information, reminders, etc etc for your reference during your shift. If you have any questions or concerns regarding Ops duties, please feel free to reach out to your returning Ops Lead peers (David, Alex, Danee, Jackie, Celena), AC (Val), and/or full-time staff for extra support.

• SAVE THE DATE!

  • ALL RAW Meeting:

    • Saturday, Aug. 20th (10:00a-3:30p)

    • **Please note that attendance is mandatory for this meeting. It is also a great way to meet all of your peers and be on the same page as we start the new semester and welcome everyone back to campus.

    • Please complete the RSVP Form by Monday, Aug. 15th at 12:00p.

• Preview Period is set up in Fusion:

  • Non-Students (August 14th - August 23rd)

  • Students (August 14th - August 30th)

  • The first 3 days of each membership type running concurrent with Early Access. The longer duration for students covers the totality of add/drop and makes things more efficient at the front desk while students finalize their classes and pay their fees and receive their financial aid etc. etc.

  • While Early Access on Sunday the 14th is predominately geared towards students living in the residence halls, and we will not be marketing far and wide per se, we will not be turning anyone away.

• Minors Accessing the RAW:

  • Please refer to the RAW Minor Waiver SOP.

  • **This information can be found in the SOPs portion in Connect2.**

    • Click on: SOPs → Operations Leads → Minor Waiver Process

• Early Access Hours of Operation/Preview Period:

  • Sunday, Aug. 14th (12:00p-5:00p)

  • Monday/Tuesday, Aug. 15th & 16th (11:00a-7:00p)

• Regular Fall Hours of Operation:

  • Fall Hours of Operation start on Wednesday, Aug. 17th

    • Monday - Thursday: 7:00a - 10:00p

    • Friday: 7:00a - 7:00p

    • Saturday: 12:00p - 5:00p

    • Sunday: CLOSED

  • Membership options (prices and durations) are all listed online.

• In preparation for skills and EAP prep/training, we are encouraging staff to watch this RED Cross Bleeding Control Webinar video.

Memo

To: Ops Staff

From: Val and Linda

Date: 8/1/22

General Info/ Updates / Reminders:

• Court #1 Closure Notice:

  • Please note that Court #1 will be closed Wednesday-Friday (8/3-8/5) from 12:45p-3:00p due to an event.

  • We can take the badminton net down on Court #2 so that folks can use the basket there from 12:45p-3:00p on those days (and put the badminton net back up when/if prompted).

  • For Ops working Wednesday-Friday, please set up the volleyball net at 12:45p.

• Are you interested in getting CPR/AED Certified?

  • Coach Erick and Linda will be teaching an Adult CPR/AED and First Aid Class on campus on Saturday, August 13th from 9a-1p (4 hours). The shift is posted on Humanity.

    • Please note that while this time is unpaid, the RAW will cover the certification costs which are typically around $90 in the local community. The certification is through the American Red Cross (ARC) and it is valid for 2 years.

    • Being CPR/AED and First Aid certified is not a condition of employment but it is highly recommended that you take advantage of this opportunity so that you are prepared in the event of an emergency.

    • The first training will be open to 12 people.

    • If you are already CPR/AED Certified please send Linda a photo of your certification card so that she can document it accordingly.

    • If you have any further questions about it feel free to reach out to Coach Erick or Linda.

• Summer Hours May 31st - August 5th:

  • Monday - Friday: 11 AM - 7 PM

  • Membership options (prices and durations) are all listed online.

• In preparation for skills and EAP prep/training, we are encouraging staff to watch this RED Cross Bleeding Control Webinar video.

Memo

To: Ops Staff

From: Val and Linda

Date: 7/25/22

General Info/ Updates / Reminders:

• Alumni Memberships:

  • Fusion is only set to pull alumni data (names, netids etc) for alums that are less than 5 years graduated. That said, anyone who graduated prior to 2017 as of now, will not show up in Fusion at all if they provide their name or netid. We want to still accommodate them and offer them an alumni membership by taking the following steps.

    • Prompt the member to set up their account via the RAW Portal (like you would a community member). In fact, when they set up their account online it will automatically default to community eligibility.

    • After they say their account is set up, we can look it up in Fusion on our end and open their account and edit their eligibility changing it to Alumni.

    • Prompt them to go back into their RAW Portal (refresh/logout and back in) and then they should have access to purchase an alumni membership.

    • We are not going to ask people for a copy of their transcript or any kind of proof that they are in fact an alum, but we will want to fill out a member error form and just bring it to a full time staff member's attention that an alumni membership was set up in this manner so that it's on our radar.

• Community members with guests:

  • As of current, if community members want to bring guests, the guest would have to create a profile (if it is their first time visiting the RAW) on the RAWportal and purchase a community membership (we are currently offering either 30 days or 6 months for community members).

    • If the guest has never accessed the RAW before, they can apply their once in a lifetime Community Try Before You Buy Pass.

• Are you interested in getting CPR/AED Certified?

  • Coach Erick and Linda will be teaching an Adult CPR/AED and First Aid Class on campus on Saturday, August 13th from 9a-1p (4 hours). The shift is posted on Humanity.

    • Please note that while this time is unpaid, the RAW will cover the certification costs which are typically around $90 in the local community. The certification is through the American Red Cross (ARC) and it is valid for 2 years.

    • Being CPR/AED and First Aid certified is not a condition of employment but it is highly recommended that you take advantage of this opportunity so that you are prepared in the event of an emergency.

    • The first training will be open to 12 people.

    • If you are already CPR/AED Certified please send Linda a photo of your certification card so that she can document it accordingly.

    • If you have any further questions about it feel free to reach out to Coach Erick or Linda.

• Upcoming Overnight Orientation Shift(s) on Humanity:

  • Hey folks! There is only one more Overnight Orientation Shift (and other special events shifts) posted on Humanity. If you are available and would like to help out, feel free to pick up the shifts and/or communicate with Val to adjust your schedule accordingly.

    • 07/28 - VIP @ the RAW (7:00PM-9:30PM)

    • 07/29 - Family Tours (11:00AM-12:00PM)

    • 07/29 - Freshman Info Fair (11:30AM-12:45PM)

    • 07/29 - Freshman Info Fair (12:30PM-2:00PM)

• All memberships can be purchased online and we will not be turning off monthly membership sales since so many people still prefer to purchase those instead of going week to week.

  • When selling monthly memberships at the front desk and/if people express concerns, they can always submit a refund request form although it would probably not be granted in this instance.

• Please refer to the below statement when selling monthly memberships:

  • “NOTE: The last day of Summer Semester (2022) is August 5. If you opt to purchase a monthly membership after July 5 it cannot be prorated or extended into Fall Semester. If you prefer, you can purchase memberships week to week.”

• Summer Hours May 31st - August 5th:

  • Monday - Friday: 11 AM - 7 PM

  • Membership options (prices and durations) are all listed online.

In preparation for skills and EAP prep/training, we are encouraging staff to watch this RED Cross Bleeding Control Webinar video.

Memo

To: Ops Staff

From: Val and Linda

Date: 7/18/22

General Info/ Updates / Reminders:

• Upcoming Overnight Orientation Shifts on Humanity:

  • Hey folks! There are only a couple more Overnight Orientation Shifts (and other special events shifts) posted on Humanity. If you are available and would like to help out, feel free to pick up the shifts and/or communicate with Val to adjust your schedule accordingly.

• All memberships can be purchased online and we will not be turning off monthly membership sales since so many people still prefer to purchase those instead of going week to week.

  • When selling monthly memberships at the front desk and/if people express concerns, they can always submit a refund request form although it would probably not be granted in this instance.

• Please refer to the below statement when selling monthly memberships:

  • “NOTE: The last day of Summer Semester (2022) is August 5. If you opt to purchase a monthly membership after July 5 it cannot be prorated or extended into Fall Semester. If you prefer, you can purchase memberships week to week.”

• Summer Hours May 31st - August 5th:

  • Monday - Friday: 11 AM - 7 PM

  • Membership options (prices and durations) are all listed online.

In preparation for skills and EAP prep/training, we are encouraging staff to watch this RED Cross Bleeding Control Webinar video.

Memo

To: Ops Staff

From: Val and Linda

Date: 7/11/22

General Info/ Updates / Reminders:

• Upcoming Overnight Orientation Shifts on Humanity:

  • Hey folks! There are only a couple more Overnight Orientation Shifts (and other special events shifts) posted on Humanity. If you are available and would like to help out, feel free to pick up the shifts and/or communicate with Val to adjust your schedule accordingly.

• The last day of Summer Semester (2022) is August 5th.

  • We will be closed the week of August 8th.

• All memberships can be purchased online and we will not be turning off monthly membership sales since so many people still prefer to purchase those instead of going week to week.

• When selling monthly memberships at the front desk and/if people express concerns, they can always submit a refund request form although it would probably not be granted in this instance.

• Please refer to the below statement when selling monthly memberships:

  • “NOTE: The last day of Summer Semester (2022) is August 5. If you opt to purchase a monthly membership after July 5 it cannot be prorated or extended into Fall Semester. If you prefer, you can purchase memberships week to week.”

• Summer Hours May 31st - August 5th:

  • Monday - Friday: 11 AM - 7 PM

  • Membership options (prices and durations) are all listed online.

• In preparation for skills and EAP prep/training, we are encouraging staff to watch this RED Cross Bleeding Control Webinar video.

Memo

To: Ops Staff

From: Val and Linda

Date: 7/5/22

General Info/ Updates / Reminders:

• **Updated as of 7/7/22**

  • The last day of Summer Semester (2022) is August 5th.

    1. We will be closed the week of August 8th.

  • All memberships can be purchased online and we will not be turning off monthly membership sales since so many people still prefer to purchase those instead of going week to week.

  • When selling monthly memberships at the front desk and/if people express concerns, they can always submit a refund request form although it would probably not be granted in this instance.

  • Please refer to the below statement when selling monthly memberships:

    1. “NOTE: The last day of Summer Semester (2022) is August 5. If you opt to purchase a monthly membership after July 5 it cannot be prorated or extended into Fall Semester. If you prefer, you can purchase memberships week to week.”

• Hygiene supplies/feminine products:

  • We have temporarily paused this service as ASI was the ‘owner’ of the toiletries dispenser in the lobby. However, feel free to continue to put out the remaining tampons we have in the restrooms, but we will not have any more pads to resupply those for the foreseeable future.

  • There’s a state of CA bill that recently passed that now requires all CSU/UC/State schools to have hygiene dispensers and supplies free of charge in at least one bathroom per building.

    1. A dispenser will be installed in the women’s locker room in the near future. Stay tuned for more information on this.

• Do your peers like spicy food?

  • Mostly yes! But enjoy your food however you like :)

• Summer Hours May 31st - August 5th:

  • Monday - Friday: 11 AM - 7 PM

  • Membership options (prices and durations) are all listed online.

• In preparation for skills and EAP prep/training, we are encouraging staff to watch this RED Cross Bleeding Control Webinar video.

Memo

To: Ops Staff

From: Val and Linda

Date: 6/27/22

General Info/ Updates / Reminders:

• **New as of (6/28)**

  • The RAW will be closed on Monday July 4th (in observance of Independence Day).

• As you may have seen from the email this morning (Monday 6/27), face masks are no longer required indoors, but are highly recommended.

• Everyone is doing a great job with our limited Summer Ops staff :)

• Towel Runs:

  • Although there aren’t as many members cycling through the RAW during the Summer, let’s make sure to stay on top of our towel runs. Please check the towel bins during your walkthroughs as well to see if extra towel runs are necessary.

• Here are some self-care activities that your peers have suggested:

  • Going for a walk, hike, etc.

  • Yoga

  • Taking a break from social media apps

  • Read a book

  • Staying hydrated

  • Taking a nap

  • Getting enough sleep

  • Retail therapy

• Summer Hours May 31st - August 12th:

  • Monday - Friday: 11 AM - 7 PM

  • Membership options (prices and durations) are all listed online.

• In preparation for skills and EAP prep/training, we are encouraging staff to watch this RED Cross Bleeding Control Webinar video.

• As you all may already know, this week is Gabe’s last week here with us at the RAW. Thanks for all your hard work and contributions to the RAW! Best of luck on your future endeavors :)

Memo

To: Ops Staff

From: Val and Linda

Date: 6/20/22

General Info/ Updates / Reminders:

• Fusion Transactions with Students:

  • Everyone is doing a great job in being well-informed and assisting RAW members with memberships, selling locks, etc. Along with providing a great member experience, please also make sure that when selling a membership/lock/etc. to a member, the transaction is made out to the intended recipient (example: confirm a valid form of ID)

• Towel Runs:

  • Although there aren’t as many members cycling through the RAW during the Summer, let’s make sure to stay on top of our towel runs. Please check the towel bins during your walkthroughs as well to see if extra towel runs are necessary.

• Does pineapple belong on pizza?

  • Majority of your peers say yes!

  • But have your pizza however you like, with/without pineapples :)

• Summer Hours May 31st - August 12th:

  • Monday - Friday: 11 AM - 7 PM

  • Membership options (prices and durations) are all listed online.

• In preparation for skills and EAP prep/training, we are encouraging staff to watch this RED Cross Bleeding Control Webinar video.

• As you all may already know, this week is Emily’s last week here with us at the RAW. Thanks for all your hard work and contributions to the RAW! Best of luck on your future endeavors :)

Memo

To: Ops Staff

From: Emily, Val and Linda

Date: 6/13/22

General Info/ Updates / Reminders:

• Linda and Erika will be out of office all this week (6/13 - 6/17). If you need any extra support for Ops this week from full time staff, please reach out to Jen or Janice.

• **Reminder**

  • Please note that clock ins/outs must be done within 5 minutes of your scheduled shift. If any unexpected changes to your schedule, or unplanned events, prevent you from clocking in/out within 5 minutes of your scheduled shift, please add a note to your clock in/out with the reason and notify Val/Linda as well.

  • Scenario:

    • If your scheduled shift starts at 11:00AM, the earliest time you should be clocking in is at 10:55AM.

    • If your scheduled shift ends at 3:00PM, the latest time you should be clocking out is at 3:05PM.

• Fusion Appointments for the Wii:

  • For any members inquiring about booking an appointment for the Wii, please note that the wii can be checked out to play only in the wellness lounge.

  • The wii must remain in the wellness lounge and cannot be taken off site.

• Student Health and Counseling is open this Summer :)

  • We hope that this finds you well and are enjoying a great start to the summer!

  • Just a reminder that Student Health and Counseling is fully open to support students this summer. Although some of our services are only available to students who pay the summer health fee, any continuing student can come by or call our front desk to see if they qualify to pay.

  • There are also resources available to students who have not paid the summer health fee:

  • - Counseling groups over Zoom - Mindful Mondays (Mondays 3pm) and Wellness Wednesdays (Wednesdays 12pm) are open to any continuing student. These groups provide tips on managing stress and creating healthy coping strategies, as well as providing some community and connection over the summer months. Students can call (510) 885-3735, email shcscounseling@csueastbay.edu, or come by SHCS to register.

  • - Online wellness resources on our website, including videos recorded by our counselors and links to a variety of websites, podcasts, and other resources by topic and for specific communities. We're proud to now have added resources in Spanish for students who prefer videos in their first language. Check out our SHCS Quicklinks for a list of all the resources.

  • - After hours support - phone counseling is available by calling (510) 885-3735, option 2 when the center is closed evenings and weekends.

  • Thank you for spreading the word to students who may need some support this summer.

• How to stay motivated!

  • Here are some tips and tricks your peers have suggested:

    • Setting goals

    • Write your 3 actionable steps towards your goal

    • Getting enough rest

    • Having a structured weekly schedule with self-care time

    • Physical activities; gym, walking, hiking, etc

    • Starting off with a morning meditation

    • Keep a journal or planner

• Summer Hours May 31st - August 12th:

  • Monday - Friday: 11 AM - 7 PM

  • Membership options (prices and durations) are all listed online.

• In preparation for skills and EAP prep/training, we are encouraging staff to watch this RED Cross Bleeding Control Webinar video.

Memo

To: Ops Staff

From: Emily, Val and Linda

Date: 6/6/22

General Info/ Updates / Reminders:

• Reinstatement of Facial Covering Requirement:

  • As you may have seen from the announcement email, masks will be required in indoor public settings starting on Friday, June 3, 2022.

    • The RAW will also align with this public health requirement and will require that facial coverings be worn indoors, regardless of vaccination status.

• Taking photos for Fusion profiles:

  • When members come to check in, if they do not have a photo, in addition to verifying their emergency contact info we should be taking their picture.

    • If you have any questions about how to take a member photo, please feel free to reach out to one of your peers.

  • As more sponsored guests/community members/alumni members begin coming into the RAW, we will need to make sure to take pictures of the members and save it to their profile.

  • Similarly, if any students/faculty/staff do not have a picture in their profile, we’ll take their photo and save it to their profile.

• In preparation for skills and EAP prep/training, we are encouraging staff to watch this RED Cross Bleeding Control Webinar video.

• Quick References/Reminders:

  • Summer Hours May 31st - August 12th:

    • Monday - Friday: 11 AM - 7 PM

  • Membership options (prices and durations) are all listed online.

    • If people ask to purchase a semester membership for the summer, simply convey to them that the summer is shorter than other semesters so we are offering shorter durations of memberships to provide them with flexibility and cost effective options.

  • Relaxation Room Procedures.

    • If the link does not allow access, it is listed below:

Relaxation Room Procedures

1. When the room is not in use, please keep the door closed to prevent individuals from using the space without an appointment.

2. Setup: Complete the following at least 5 minutes before appointment time

   1. Tidy up the space if needed

   2. Turn on tall lamp and sound machine

3. When member arrives,

   1. Check them in through Fusion. .

   2. Provide member with the following information:

      1. They are the only person allowed in the room during their appointment time.

      2. Door will be closed to help reduce outside sound but it is not guaranteed to be a silent space.

      3. You’ll knock on the door around the 5 minute mark prior to the end of their appointment time. You’ll knock again and open the door at the end of their appointment time.

      4. How to contact you if they need assistance

      5. To check out with you after their appointment so the space can be cleaned accordingly

   3. After checking the student in, let PAW know (if around) that there is a student in the Relaxation Room.

   4. Place the “In Use” sign on the wall to the right of the door.

4. At the end of appointment

   1. Notify the member of the time remaining approximately 5 minutes prior to the end of their appointment time.

   2. Return at the end of the appointment time to let them know that their appointment time has ended. (If the member is asleep, kindly wake them up.)

   3. Check them out of Fusion.

   4. Tidy up the space and wipe down bean bag chairs, if used.

   5. Clean the Sofa Beds using solution, first spray on towel and then wipe down the sofa bed.

   6. Remove the “In Use” sign and close the door.

Memo

To: Ops Staff

From: Emily, Val and Linda

Date: 5/31/22

General Info/ Updates / Reminders:

• **Update**- Reinstatement of Facial Covering Requirement -

  • As you may have seen from the announcement email, masks will be required in indoor public settings starting on Friday, June 3, 2022.

    • The RAW will also align with this public health requirement and will require that facial coverings be worn indoors, regardless of vaccination status.

• Summer Hours May 31st - August 12th:

  • Monday - Friday: 11 AM - 7 PM

• Community/Alumni/Sponsored Guest Memberships are now back online! Please watch this video and read the bullet points below so you/we are prepared to help our current and prospective members out.

• Membership options (prices and durations) are all listed online.

  • The fact remains that only students can purchase memberships at the front desk. All other memberships need to be purchased online via the RAW Portal or the RAW Member App.

  • Community members who have never visited us before will need to go onto the RAW Portal and create an account.

  • If they have visited us before try to look them up in Fusion so they do not create multiple accounts.

• RawPortal Login Troubleshooting:

  • If they cannot remember their username/email address they used to create their account, you can look it up and give it to them accordingly.

  • If they cannot remember their password, they can use the link to retrieve their password.

  • Remember, on the RAW Portal login screen, ALL students/fac/staff will use "login with NET ID" other folks who do not have net ids (alums/community members/sponsored guests) will sign in with their email addresses. This is usually one of the first place members need help because the cursor on that screen defaults to the email address field.

• In regards to the temperature in the studios or the fitness center, we are unable to adjust the thermostat. However, we can turn the fans on.

  • Please note that the doors to all of these areas (studios/fitness centers) should remain shut as this is how the area regulates the temperature.

  • On warmer days, we can be proactive by making sure we keep the blinds down.

  • If the temps are too warm, please take note of the temperature and submit a service request.

• Starting this week, reservations will resume for the relaxation room and lactation room. Please review the Relaxation Room Procedures.

  • If the link does not allow access, it is listed below:

Relaxation Room Procedures

1. When the room is not in use, please keep the door closed to prevent individuals from using the space without an appointment.

2. Setup: Complete the following at least 5 minutes before appointment time

   1. Tidy up the space if needed

   2. Turn on tall lamp and sound machine

3. When member arrives,

   1. Check them in through Fusion. .

   2. Provide member with the following information:

      1. They are the only person allowed in the room during their appointment time.

      2. Door will be closed to help reduce outside sound but it is not guaranteed to be a silent space.

      3. You’ll knock on the door around the 5 minute mark prior to the end of their appointment time. You’ll knock again and open the door at the end of their appointment time.

      4. How to contact you if they need assistance

      5. To check out with you after their appointment so the space can be cleaned accordingly

   3. After checking the student in, let PAW know (if around) that there is a student in the Relaxation Room.

   4. Place the “In Use” sign on the wall to the right of the door.

4. At the end of appointment

   1. Notify the member of the time remaining approximately 5 minutes prior to the end of their appointment time.

   2. Return at the end of the appointment time to let them know that their appointment time has ended. (If the member is asleep, kindly wake them up.)

   3. Check them out of Fusion.

   4. Tidy up the space and wipe down bean bag chairs, if used.

   5. Clean the Sofa Beds using solution, first spray on towel and then wipe down the sofa bed.

   6. Remove the “In Use” sign and close the door.

Memo

To: Ops Staff

From: Emily, Val and Linda

Date: 5/17/22

General Info/ Updates / Reminders:

• This week’s hours of operation: Monday - Friday 11 AM - 7 PM

• CLOSED May 23rd - May 30th for Facility Maintenance

• Summer Hours May 31st - August 12th: Monday - Friday 11 AM - 7 PM

• Please refer to this HERE regarding summer fees, you can let members know they are able to find this information on the RAW Portal under memberships.

• Since during the Summer Hours we are self running all members who would like to access the RAW will be required to purchase a summer membership. Those taking summer classes will also be required to purchase a membership because the UU-REC fee is not included in their summer fees.

• Students are able to purchase their summer membership fee either at the front desk and the fee will be posted on their student finance account or online. We are only able to sell memberships to students because the charge is put on their finance account. Staff, alumni and community members will need to purchase their membership through the RAW portal as we do not take any forms of payment at the front desk.

Memo

To: Ops Staff

From: Emily and Linda

Date: 5/9/22

General Info/ Updates / Reminders:

• Best of luck on Finals!! We’re almost there, keep on pushing! :)

• IMPORTANT REMINDER:

  • For those of you who are graduating and or would like to return your key if you are not working this summer and do not want to misplace your Ops key during your summer breaker, please remember to fill out/sign your Return Key form and turn in your Ops Key accordingly. You will need to return your key to the same location in which you picked up your key. The forms will be located in the back office desk inside a folder please find your form accordingly.

  • If you have any questions please let Emily or Linda know

• Upcoming hours of operations

  • May 13th - 15th: CLOSED due to graduation ceremonies

  • May 16th - 20th: Open M - F (11 AM - 7 PM)

  • May 21st - May 30th: CLOSED

  • May 31st - August 12th: Open for Summer Hours M - F (11 AM - 7PM)

• Updated on summer fees: For any member questions regarding summer fees please refer to this HERE, you can let members know they are able to find this information on the RAW Portal under memberships.

  • As a reminder, folks (including returning community alumni etc. members) will not be able to start purchasing their summer memberships until we reopen on Tuesday, May 31.

  • If you have any questions let us know :)

Question of the week: What is something you will miss about the RAW?

Memo

To: Ops Staff

From: Emily and Linda

Date: 5/2/22

• Update on alumni/community memberships: As of today (5/03) full-time staff was given the ok from the university to reopen alumni/community memberships starting May 31st. If asked by members, please do pass on this information, however please be sure to tell them that they will not be able/given the option to purchase their memberships until the 31st, so on the RAW Portal they will not be given or be able to see that option/feature until then.

• Update on hours of operations: The RAW will now be reopening on Tuesday May 31st for our summer hours! :)

• Just a gentle reminder that if volleyball is set-up on court #1, there should not be anything else (i.e., Basketball, Badminton, etc.). Also, please make sure that members are not playing both Volleyball and Basketball at the same time, this is a serious safety concern. If you have any questions please feel free to ask Linda or I (Emily)

General Info/ Updates / Reminders:

• Reminder that we will be having our last Ops Team Meeting of the semester this Friday 9:30AM - 11AM. You all have been scheduled for the meeting on Humanity based on your availability sheet. Also please remember to check the schedule for who is in charge of coordinating & facilitating our Ice Breakers & Team Builders, due to some staff not being available due to classes or prior commitments, so there is staff who will be going again, please remember that team builders are to be done as a pair during your shifts together during the week of, so that is how the pairings are made.

• Upcoming hours of operations

  • May 13th - 15th: CLOSED due to graduation ceremonies

  • May 16th - 20th: Open M - F (11 AM - 6 PM)

  • May 21st - May 30th: CLOSED

  • May 31st - August 12th: Open for Summer Hours M - F (11 AM - 6PM)

• Update on summer fees: TBD, will be announced soon

• Update on alumni/community member memberships: TBD, full time staff is currently looking into if they will be reopened summer/fall

• Nominations for April Employee of the Month are due by the end of the day

next Wednesday, May 4, 2022!

• April Series of Tournaments - shifts on SP

  • Wed, April 13: Badminton/ April 20 Doubles

  • Tues, April 19: Vball

  • Thursday, April 28: Bball

  • Thursday, May 5: Dodgeball

Question of the week: What was your most memorable experience during this academic year (could be here at the RAW or outside of the RAW)?

Memo

To: Ops Staff

From: Emily and Linda

Date: 4/25/22

Update as f 4/27/22:

• Please complete the RAW End of the Year Survey no later than this Friday, April 29th!

  • Click Here to Access Survey

General Info/ Updates / Reminders:

• Please be aware that due to a scheduling conflict Erick will not be teaching group fitness classes this Tuesday, April 26. Circuit Training (5p) and Body Sculpt (12p) have been canceled accordingly.

  • If members do come please do be prepared to relay this information on to them and also let them know he will be back for his class on Wednesday.

• Upcoming Hours of Operation:

  • 5/13-5/15: Closed - Graduation Ceremonies

  • 5/16-5/20: Open 11a-6p

  • 5/21-6/5: Closed - Scheduled Maintenance

  • 6/6 - 8/12: Open M-F 11a - 6p - Summer Hours of Operation

  • Please note that because we are on self-support during the summer most students who typically get access to the RAW through their tuition/UU REC Fee payment during the fall and spring semesters will have the opportunity to purchase a summer membership. We will share those rates and that information in the near future. We are also still waiting to hear back on whether or not we will be able to accommodate alums or community members starting in the summer.

• Please note that we have discontinued the sale of MONTHLY Fac/Staff and Post Bac/ALP Memberships since we close for two weeks come May 20th. Anyone who falls into one of those eligibility categories (Fac/Staff or Post Bac etc) can now purchase either day or week long membership. If someone points out to you that a month is still cheaper than purchasing week to week but you can tell them that we cannot sell memberships for service period terms that we cannot honor (ie, we can't sell a membership that is good past 5/20 since we will be closed, nor can we carry over their membership to when we reopen on June 6). If anyone were to have any additional comments, questions, or concerns can email either Linda or Jen.

• If you are interested in more hour$ Janice will be needing additional help with the Farmers Market during u-hour (*TBD*), if you are interested please let me know to schedule you accordingly :)

• Calling all current CSUEB students. Focus group participants will be provided a $15 Target e-gift card sent to their Horizon email at the completion of the focus group. Each focus group will be approximately 1 hour, focus Group Participants will be asked to share more about:

1 - On OR off campus housing experiences. NOTE - This study does NOT require you to be an on-campus resident.

2 - Your housing preference (cost, amenities, conditions)

3. - How housing can support your education

Click Here for Link to Survey

Rebus Puzzle:

STAND

TRY 2

Last week's answers: Sitting on top of the world

SITTING

THE WORLD

Memo

Memo

To: Ops Staff

From: Emily and Linda

Date: 4/18/22

Update as of 4/21/22:

• Please note that we have discontinued the sale of MONTHLY Fac/Staff and Post Bac/ALP Memberships since we close for two weeks come May 20th. Anyone who falls into one of those eligibility categories (Fac/Staff or Post Bac etc) can now purchase either day or week long membership. If someone points out to you that a month is still cheaper than purchasing week to week but you can tell them that we cannot sell memberships for service period terms that we cannot honor (ie, we can't sell a membership that is good past 5/20 since we will be closed, nor can we carry over their membership to when we reopen on June 6). If anyone were to have any additional comments, questions, or concerns can email either Linda or Jen.

Update as of 4/20/22:

• If you are on shoft and check the RAW center email please either respond to it directly with the info they are requesting, or forward the email on to someone to get them a response, or call a full time staff member to ask the question, etc. Please don't read it, leave it marked as 'read' but don't take any action. If you need to, you can set it back to "unread" so we can follow up on it but please don't just simply read it and fail to take any action whatsoever thank you!

• A quick little update on the massage chairs a technician has been alerted regarding the massage chair being OOO but they have not been scheduled as of yet.

General Info/ Updates / Reminders:

• Happy Start of Earth Week!!

Here are some general notes of what will be going out throughout the week in celebration of Earth Day:

• Monday, April 18 from 11am-1pm - Food for Fue Tabling

Brief description: Come check out our Food for Fuel table in the Pioneer Kitchen on Monday, April 18 from 11am-1pm and learn about California's Harvest of the Month foods and how to lessen our food waste. There will also be opportunities to win prizes!

Online link to event: https://www.csueastbay.edu/raw/activities-events/food-for-fuel.html

• Tuesday, April 19 from 12:15pm-1:15pm at the VBT Gallery Lawn - RAW Recharge: Earth Day Everyday

Brief description: During this tabling event, we will be promoting environmental wellness and giving out herb and veggie seeds.

Online link to event: https://www.csueastbay.edu/raw/activities-events/raw-recharge.html

• Wednesday, April 20, 2022 - Erick's Yoga Class

Brief description: Stretch, Flow and Go. This class is mellow but still challenging as it starts off slow and builds heat through various sequenced poses. This particular yoga class is GREAT for beginners and all levels. A great way to limber, strengthen and de-stress and consider sustaining yourself inwardly.

Online link to this event: https://www.csueastbay.edu/raw/raw-programs/fitness-programs/group-fitness-classes.html

*Please note that this class will be open to all, even current students/fac/staff without memberships. Ops can issue those folks a try before you buy pass for the day so they can come in and participate and/or we can encourage folks to join him via zoom.

• Wednesday, April 20 from 6pm-6:30pm - Spring has Sprung Trivia Night Takeover

Brief description: Students can participate through Zoom or in person at the UU Bayview Room. Trivia night is a 30 minute Kahoot game that consists of three rounds of trivia. There is a grand prize winner but all CSUEB student participants get a prize for participating. This Trivia Night will have an Earth Day round giving fun facts about Earth Day as well as resources on how to get involved.

Online link to event: https://www.csueastbay.edu/raw/activities-events/trivia-nights.html

• Reminder that our End of the Year Celebration will be this Friday 4/22 at 3pm -5 pm here at the RAW! We will be closing early on this day so all our staff are able to attend.

  • With all End of the Year Celebration we will not be having our Ops Team Meeting this Friday, rather meeting on May 6th. If you have any immediate questions or concerns that you would like an answer to please make sure to include it in your EOS or ask Emily directly :)

• April Series of Tournaments - shifts on SP

  • Wed, April 13: Badminton/ April 20 Doubles

  • Tues, April 19: Vball

  • Thursday, April 28: Bball

  • Thursday, May 5: Dodgeball

• Erick’s Workshops

  • Thursday, April 21 11:30-1p (event is from 12-1p) - Exercise Planning

• Calling all current CSUEB students. Focus group participants will be provided a $15 Target e-gift card sent to their Horizon email at the completion of the focus group. Each focus group will be approximately 1 hour, focus Group Participants will be asked to share more about:

1 - On OR off campus housing experiences. NOTE - This study does NOT require for you to be an on-campus resident.

2 - Your housing preference (cost, amenities, conditions)

3. - How housing can support your education

Click Here for Link to Survey

Rebus Puzzle:

SITTING

THE WORLD

Last week's answers: 7548SAFETY58204

Safety in numbers

Memo

To: Ops Staff

From: Emily and Linda

Date: 4/11/22

General Info/ Updates / Reminders:

• Save the Date for End of Year Celebration (Friday April 22nd)

  • Complete this RSVP Link

• April Series of Tournaments - shifts on SP

  • Wed, April 13: Badminton/ April 20 Doubles

  • Tues, April 19: Vball

  • Thursday, April 28: Bball

  • Thursday, May 5: Dodgeball

  • We are experiencing some technical issues with folks trying to register for the IMS Tournaments we are hosting starting tomorrow eve. The issue is stemming from a data import error that is not capturing gender. That said, what we can do is as follows.

    1. If someone calls. Tell them a version of the blurb below. Please be mindful of the nature in which you ask someone to tell you their asserted gender. Use language like in the blurb below. If/when the member responds with their asserted gender, you can click on the pencil in their member account profile, and then click on edit and then use the drop down menu to set their gender accordingly. Then respond. Tell them it should be fixed now, and ask them to try again

    2. If someone emails the rawcenter account: use the blurb below to respond and when the member responds with their asserted gender, you can click on the pencil in their member account profile, and then click on edit and then use the drop down menu to set their gender accordingly. Then respond. Tell them it should be fixed now, and ask them to try again

    3. "Hello! Thanks for your interest in participating in our Intramural Sports Tournament this fall. Our apologies. There is a computer glitch that is preventing many members from registering. We are working to get it resolved. The error stems from missing data on our end related to asserted gender. If you would like I can set your account to your asserted gender and that should rectify the problem so you can register. If you would like me to do so, please tell me how you identify and we can update your account accordingly."

• Unfortunately, Fusion only allows for members binary choices (male/female). If someone's asserted gender response is neither of those options, please capture their contact info and email it to me and I will follow up with them to get them registered accordingly.

• Minutes of Movement Week Wrap Up.

  • Folks have until this Friday (4/15) to come by and pick up their snack bag and hats and gaiters. Linda emailed everyone today.

• Erick’s Workshops

  • Thursday, April 14 11:30-1p (event is from 12-1p) - BodyComp

  • Thursday, April 21 11:30-1p (event is from 12-1p) - Exercise Planning

• Remember to send in updated availability based on your Finals schedules is due Thursday 4/12, if it is not changing due to a final please just let me know that it is staying the same. :)

  • Template

  • Please email them to Emily & Linda

• Here is the recording of our Ops Team Meeting, please watch during your shift to be up to date with any information shared :)

  • https://csueb.zoom.us/rec/share/tuJCa9oQUqXIknlPW3CXgW8yyzYgEiBaZtz24zWFvmVTflAxU5uJBPi1Hmn3EAGo.EdWIlD2S-Hffu5ti

  • Passcode: qJ8=vXPk

• RAW Hours

  • Closed May 13th and 14th

  • Open through May 20th (11a-6p)

  • Closed May 21-June 5th, reopening on June 6th for summer term

• EB Jamboree (April 15th 12-4:30p)

  • Shock Wave

  • Special Event Shifts on Humanity

Rebus Puzzle: 7548SAFETY58204

Last week's answers: Split pea soup

S O U P

Memo

To: Ops Staff

From: Emily and Linda

Date: 4/4/22

General Info/ Updates / Reminders:

• Hope everyone had a nice spring break!

• Note that we have removed the laminated digital touch net bay card app download poster from the front desk. If members need a tool for access, prompt them to download the RAW member App if they have their phone on them. .

  • We are 650 devices strong :) Well done yall!

• This is Minutes of Movement Week - Registration prompts are all set up in the lobby. We will have ASI branded hats and gaiters to give out if someone registers on the spot. We will also have fruit for them to grab AND their post workout recovery box will be available later in the week.

  • Here is the link to the reg form responses

  • Here is the link to the success form responses.

    • If you give someone their hat/gaiter and/or their snack box please check the box(es) off next to their names on the appropriate sheet accordingly.

    • You need to be logged in to the rawcenter email and not your own

    • NOTE: Only students are eligible for prizes - fac/staff are welcome to fruit though for sure :)

• Massage Chair #2 is broken / OOO

• Prizes from last week’s Pioneer Wellness Challenge and Show Us Your App Days and Claim Forms in Office behind Front Desk - pls continue to give out prizes and get the claim forms signed.

• Just a friendly reminder that will be having our Ops Team Meeting this Friday 4/8 @ 9:30AM - 11AM

  • As we continue to have our bi-weekly team meetings, here is the schedule for our icebreakers and team builders. Please make sure to check this to be aware if you are in charge of planning out an icebreaker or team builder!

• Prior to going onto Spring Break Jen sent out an email for a save the date to all RAW Staff regarding our End of the Year Celebration! This will be happening Friday 4/22/2022 3PM - 5PM. Please make sure to submit your RSVP form so we can get an accurate count :)

  • We will be closing early on this day so you are all able to attend !

Ops Training

• Red Alert Drill - Seizures

*If you haven’t already please be sure to get your Red Drill Alert training done during your shift and before our Ops Team Meeting this Friday!

Rebus Puzzle:

S O U P

Last week's answers: Up for grabs

S S S S

B B B B

A A A A

R R R R

G G G G

Memo

To: Ops Staff

From: Emily and Linda

Date: 3/21/22

Update as of 3/35/22:

• While we appreciate everyone's commitment to safety and cleanliness, we cannot assist in the mopping/sweeping of the floors. It is a union violation. What we can do is note the occurrence/request/member feedback in our EOS reports and/or provide the member with Linda or Jen's card so they can relay their concerns and observations to them directly

• Also a huge thank you to Adriana for all her hard work during her time here at the RAW! You will be truly missed and we are all sad to see you go. Best of luck in all your future endeavours!!

Update as of 3/23/22:

• The AED on the 2nd floor is low on battery, it is currently not blinking but it is beeping softly indicating that it has a low battery. Thomas will come by on Monday to replace the battery

General Info/ Updates / Reminders:

• Here is the link to the recording of our last team meeting! I highly recommend watching if you were not able to attend lots and lots of important information for this next week! :)

  • https://csueb.zoom.us/rec/share/6JWnD1hyubkC2u3aNi4ZxDqg320Do3cXbfuperzDE0SzYXOLvAk1uvZf9Mh3JLTM.Gghr-1bJYWlWrLHB

  • Passcode: Y@aH#Cg5

  • Audio Transcript:

  • https://csueb.zoom.us/rec/share/bq31qizljQbw1_TgZc9Bnr6AjUBe0NyeN2dhWZ2fcBn5PjdFzjbwQGCJTQp0OnRW.4X_O1T5Sq3Z3RDfw

  • Passcode: Y@aH#Cg5

• If you will be in the area M/T/W of Spring Break & would like some additional hour$ for this week let me know as soon as possible!

• Show Us Your App Days - RAW Member App Roll Out

  • Schedule of lobby activities (March 21)

    • Activities Week

      • Monday: Self Care Day - general raffle

      • Tuesday: Scratchers

      • Wednesday: Lucky Numbers

      • Thursday: Egg Grab

      • Friday: Spin Wheel Catch All

• Pioneer Wellness Challenge Next Week

  • GS Classes - up to 50 freshman at a time

  • Download App, Wear Closed Toe Shoes

  • Check them in and then into the program, facility access, PWC, etc. like we did last semester and like we did when we first reopened and had appointments/time slots for entry

  • Passport/stamps

  • Stations and Layout

    • Ops/SUYADs spin wheel and barcode download etc. etc.

    • No scratchers or LN or grand prize things

• If when you find yourselves setting up any of the available activities for Court 2 and members are still playing and do not stop after you have asked them to, please feel free to ask for their NetID and to explain to them that it is safety concern there is if they continue to play while you are setting up and be sure to include the occurrence with their name and NetID in your EOS so full time staff is aware and is able to follow up with member/s.

• Member in Crisis/Panic Attack/Students in Distress

  • On Friday David and Val worked with a student in distress. Below is a narrative of their accounts of the occurrence. They handled it really well and we want to share it with you all as an example as to how to get students connected to resources and the like since finals are coming up and the close of term can at times be stressful and may lead to additional and similar occurrences.

On Friday Val and David had a situation arise on their shift with a member having an anxiety/panic attack conveying to them that they needed crisis counseling. David escorted the member to a nearby bench and talked to them while Val looked up the number for Student Health and Counseling Services. They provided the member with the number and encouraged him to make the call while they offered their support and engaged in active listening. They offered to sit with the member while he made the call and he eventually got into contact with the SHCS for an immediate counseling appointment.

• Once again welcome Celena! We are so excited for you to be joining our team!

Ops Training

• Red Alert Drill - Seizures

*Please make sure to get this done by the end of this week!!

Rebus Puzzle:

S S S S

B B B B

A A A A

R R R R

G G G G

Last week's answers: Head for cover

Cover

Cover Head Cover

Cover

Memo

To: Ops Staff

From: Emily and Linda

Date: 3/14/22

News as olf 3/15/22:

• We are no longer required to conduct our door screening questions to members checking in. If you have any questions please feel free to ask Linda or Emily!

• As there has been some questions regarding Court Limits/Capacity, we dont have any physical distancing / court capacity guidelines anymore so people can play full gamed, with no limits to the number of people that can be on the court/benches

General Info/ Updates / Reminders:

• The barcode readers at the front desk & EQR now all work! They however work as a search up method, so the member’s information will pop up on the left hand side of Fusion and you will need to hit allow to check them in, much like you do when you search up a member with their ID.

• Reminder that Show Us Your App Week starts today! *Insert confetti*

  • Week of 3/14 : You vs. The Claw Machine

    • Members who use the in-app barcode to access the RAW and will be given a chance to beat the claw machine in the RAW lobby.

• With the Show Us Your App event happening this week and next, there will be extra shifts posted Monday - Thursday 5-10PM all one hour shifts during those times. If you would like to pick up any of those shifts please let us know! Great chance to get more hour$ before our week off for Spring Break!!

• Please make sure you are getting those towels runs done every 45 minutes and when BSS staff walkie us to. Make sure that we are all doing at least 1-2 towel runs and those walk throughs done during your shift, work with your on duty Ops to alternate so it’s not just all on one of you. Teamwork makes the dream work!

• We will no longer be using gym wipes, we will now transition back into using our Green Sanitization bottles and towels to wipe down equipment. With this new transition it will require a lot of communication within departments to make sure we always have clean red towels available along with having our green solution bottles filled. Justin and James will let BSS staff know to walkie Ops for towel runs, however please make sure you are getting towel runs done at least every 45 minutes so we are able to provide red towels to members! Please let me know if you have any clarifying questions :)

  • With this it will require opening staff to double check that there are red towels and filled green solution bottles on both FCs during your walk through of the building, along with closing staff to make sure closing BSS staff fills up these bottles before clocking out. Thank you so much for all your effort and hard work to keep the facility running smoothly!

• Gentle reminder to fill up all sanitation stands in the locker rooms and restrooms as well as the sanitation station in the lobby. All extra supplies are in the back office, if running low or out please include that in your EOS :)

• Here is the RAW Employee Contact List for you all to have in case someone is running late for a shift, call them through the Front Desk phone.

• Wellness Center updates:

Massage Chairs

• During Wellness Center Hours of Operation, individuals will have 30 minutes to use the massage chair. Individuals cannot reserve back to back times slots in advance and must also be present to sign up for a time slot. If they want to continue using the massage chair after the conclusion of 30 minutes, they may until another individual requests to use the massage chair. They will then receive a 5-minute notice to wrap up their time so that the next individual can use the massage chair.

• This will be in effect Thursday March 10. There will be a sign up sheet which will be managed by the Wellness Center Attendant. Make sure to pass the sign up sheet to the next Wellness Center Attendant and do not leave it in the room unattended.

Relaxation Room

• Individuals can make a 45 minute appointment for the Relaxation Room. Appointment times start on the hour and there is a 15 minute time period in between appointments for cleaning to be done by the Wellness Center Attendant.

• Individuals cannot reserve back to back times slots in advance.

• If an individual wants to continue using the Relaxation Room after the conclusion of 45 minutes, they may do so by making an appointment no earlier than the start of the next appointment time. (For example, if an individual has a 10am appointment and wants to make an 11am appointment, they must wait until 11am before they can make the appointment to be fair to other members.) In the meantime, they must leave the Relaxation Room so that it can be cleaned by the Wellness Center Attendant in case another individual makes an appointment for the space.

Ops Training

• Red Alert Drill - Seizures

  • Please make sure to have this done before our team meeting this Friday!

** I will be including the positive response protocol each week so you do not have to go around looking for it if and when it is needed:

Door Screening Positive Response Protocol: If a member happens to say yes to any of the door screening questions please relay to the member something of the following "We appreciate your honesty and you letting us know about the potential exposure incident and/or your symptoms and we will relay that information to our Director. Someone from the Student Health Center will be reaching out to you regarding your well-being and the next steps. For today however, we need to ask you to refrain from entering the building."

*If BSS staff is on duty as door screener and they have a yes response they will ask you to come and speak with the member in which you will follow the door screening positive protocol.

*Please refrain from asking them about their vaccine status or test result status and/or posting any details of your interaction with them in their Fusion account since it is all considered health protected information. After emailing Jen and I the details of the interaction you can place a generic note in their account stating "Member Access on HOLD. Jen is looking into account and reaching out to member accordingly - LC 9/3/21)"

Rebus Puzzle:

Cover

Cover Head Cover

Last week's answers: Trail Mix

TRLIR

RIALT

AIRTL

IRLAT

Memo

To: Ops Staff

From: Emily and Linda

Date: 3/7/22

RE: Weekly Memo

UPDATE 3/11/22:

• We will no longer be using gym wipes, we will now transition back into using our Green Sanitization bottles and towels to wipe down equipment. With this new transition it will require a lot of communication within departments to make sure we always have clean red towels available along with having our green solution bottles filled. Justin and James will let BSS staff know to walkie Ops for towel runs, however please make sure you are getting towel runs done at least every 45 minutes so we are able to provide red towels to members! Please let me know if you have any clarifying questions :)

  • With this it will require opening staff to double check that there are red towels and filled green solution bottles on both FCs during your walk through of the building, along with closing staff to make sure closing BSS staff fills up these bottles before clocking out. Thank you so much for all your effort and hard work to keep the facility running smoothly!

• 
  

Update as of 3/9/22:

• Our sign-up sheet that was used before the new Court Schedule should still be used when it comes to people requesting/checking out equipment. This will helps us better keep track of how long each groups have in order to allow all our members to be able to have a chance to play. If you have any questions please let me know!

Update as of 3/8/22:

• The scanners are now working! In order to keep them from functioning please do not unplug the scanners or any devices set up on the front desk computers.

General Info/ Updates / Reminders:

• Basketball is back online here at the RAW! James and Justin pumped up balls last week and readied them for check out at EQR come Monday.

  • Please reference the calendar on our website for the most up-to-date Drop-In (Informal) Recreation schedule.

  • Court #2 is available for Drop-In (Informal) Recreation. RAW members will be able to participate in the activity scheduled on the calendar at that specific time. If no one requests to participate in the scheduled activity, the court will default to first come, first-served. If at any time a group wishes to play the activity scheduled during the posted Drop-In Recreation hours for that activity, that activity/request will have priority.

Additionally:

1. Requests for equipment set up must be made at least an hour prior to closing.

2. Calendars have been posted on both courts. You can reference these as you explain to members what the process is.

3. If you need to lower or raise the hoops, you can do so by using the corresponding turn knob in the court closet (to the right when you walk in)

4. During scheduled activity time, groups who are participating in the scheduled activity (i.e. badminton) have 45 minutes to play. If they want to keep playing after the conclusion of 45 minutes, they may, until another group requests to use the space to also play badminton. They will then receive a 10 minute notice to wrap up their game so that the next group can play.

5. If you are asked to set up the courts for volleyball during scheduled drop in hours for basketball, be sure to tell the folks that are requesting vball, they will need to vacate the space if anyone comes in and wants to play basketball, and vice versa. Communication will be very important as we roll this out.

6. The performance zone on Court #1 has been condensed now that we are not engaging in physical distancing requirements. All equipment is still available, its just a bit more compact. The half court that is now open on Court #1 is open only for table tennis requests and/or a single badminton court to free up more time/space for full court activity on Court #2 (vball/bball). Please do not lower the hoop on that side at this time.

• A lot of people are still experiencing RAW Portal login issues. If a member comes to the front desk or calls the facility to ask for help, most of the time they are trying to enter their emails in the email/user name field on the raw Portal instead of clicking on the red "Sign in with Net Id" button. Please prompt them to the click on the one that says sign in with Net ID

• On Friday, March 11th, the facilities moving teams on campus will be bringing over moving blankets and wraps and the like to run through our laundry machines. Please guide them to the laundry room if needed and assist them on how to start a load and how to dry a load, if there is not an EQR attendant there. We have no set time as to when they will be stopping by, Linda did inform them they could come in as early as 7AM so please just keep an eye out for them :)

• When using computer number 1 please do not plug in the heater to the extension outlet there, the heater burns out the circut and you will need to reset the outlet and computer. If you would like to use the heater please plug it in to the outlet on the wall in the office behind the front desk.

Ops Training

• Red Alert Drill - Seizures

  • Please make sure to have this done before our team meeting this Friday (3/11)!

We will continue to engage in door screening for the time being. The positive response protocol is outlined below for your convenience.

Door Screening Positive Response Protocol: If a member happens to say yes to any of the door screening questions please relay to the member something of the following "We appreciate your honesty and you letting us know about the potential exposure incident and/or your symptoms and we will relay that information to our Director. Someone from the Student Health Center will be reaching out to you regarding your well-being and the next steps. For today however, we need to ask you to refrain from entering the building."

*If BSS staff is on duty as door screener and they have a yes response they will ask you to come and speak with the member in which you will follow the door screening positive protocol.

*Please refrain from asking them about their vaccine status or test result status and/or posting any details of your interaction with them in their Fusion account since it is all considered health protected information. After emailing Jen and I the details of the interaction you can place a generic note in their account stating "Member Access on HOLD. Jen is looking into account and reaching out to member accordingly - LC 9/3/21)"

Rebus Puzzle:

TRLIR

RIALT

AIRTL

IRLAT

Last week's answers:

Meta Meta

Meta Meta

Metaphor

M1Y L1I1F1E

For once in your life

Memo

To: Ops Staff

From: Emily and Linda

Date: 2/28/22

RE: Weekly Memo

General Info/ Updates / Reminders:

• NEW AS OF 3/1/22: Employee of the Month nomiations are due this Friday 3/4/22 by the end of the day! To nominate yourself or a peer for RAW Employee of the Month, complete our Online Nomination Form: https://goo.gl/forms/VyGneuNhKZxNyXY02

• As you may be aware the face covering requirement for the campus changes tomorrow, Tuesday, March 1, 2022. If you have any questions please let full time staff or myself know. Just a gentle reminder that we can not ask members about their vaccination status.

A few reminders as the campus & the RAW policy changes:

1. Anyone can choose to continue to wear a face covering whenever they choose to do so based upon their personal preference.

2. No one is allowed to inquire about the vaccination status of another employee nor RAW member.

3. Masks are available at the RAW Front Desk should an employee, member, or individual from the campus community request one.

Although the mask requirements have changed, we will still be ongoing with our door screening protocol. Please continue to ask members our three door screening questions when they are checking in. :)

• Court “Reservation” Requests: Per the discussion at our meeting, the intent of the sign up sheet is to track first come first served participants for vball, badminton and table tennis. The intent of the sign up sheet is not to accommodate reservation requests for future times/dates or to allow for members to hold future time slots for their activity. That said, please communicate that to members who ask to hold a timeslot in the future. Convey to them that they need to be present to add their name to the sheet and that the sheet is to accommodate and track walk up requests for same time/day occurrences.

• There has been a small addition to our hourly walkthroughs, now including whether or not the massage chairs are in use during your walkthrough.

• As we continue to have our bi-weekly team meetings, here is the schedule for our icebreakers and team builders. Please make sure to check this to be aware if you are in charge of planning out an icebreaker or team builder!

• Lastly for those who are unable to attend our team meetings we will be providing recordings of the meetings for you to watch to catch up on any information you missed! As always if you have any questions or want to get in touch with what was discussed please feel free to ask me (Emily)!

Ops Training

• Red Alert Drill - Seizures

The following are prompts from our meeting on Friday 2/25. If you were not at our meeting, ask one of your peers to explain these.

Team In Training Brainstorm

• Identify a POL (or other attribute) that interests you?

  • Team Building, Communication Accountability, Problem Solving

  • R-A-W Member Experience Model (Role Model-Authentic-Well Informed)

  • DEI, Sustainability

  • Active listening, leadership skills, taking initiative, time management, etc.

• Research/identify a training component that will engage the staff. This could be a video/article/ted talk/survey or self eval (Mindtools)/team builder activity etc. etc. that is related to your topic.

• Develop your training to include, or conclude with, a role play scenario, case study with reflection prompts, 3-4 general reflection questions, a reflection activity, a small group project, an activity in the lobby for our members, an activity in the office for our staff etc. etc.

• (Ops Training Log: Team in Training Tab) Share/add your topic, your engagement component, the amount of time the total training will take, any materials you will need, how you want to deliver it (passively, at a meeting, as a weekly memo prompt) and when you will have it done by.

• Enjoy the experience!

R-A-W Member Experience Model Revisit: Role Model, Authentic, Well-Informed

• For the past semester we have asked everyone to comment on how they have reinforced or demonstrated being a Role Model based on our Member Experience Model. The new prompt will replace Role Model with Authentic.

• Remember when we are talking about being Authentic we are talking about the following attributes and actions (for example)

  • First impressions, relationship building, being genuine, transparent, honest, being mindful of our body language, taking responsibility, being committed to equity, making conversation with members or staff, complimenting their consistency, asking how their workout was and saying goodbye to them

• In addition to the adjustment to the EOS Report, through collective brainstorming, we also arrived at 3 SMART Goals for you to choose from for the month of March to further develop authentic relationships among our staff and members and to help us all “Make Meaningful Connections.”

  • The 3 suggested goals are listed below.

  • The EOS Report will prompt you to use a check box to indicate that you have met your goal for the day and to elaborate in the open ended space.

  • In that open ended space you might include the name of the PAW staff member you met, or the name of the BSS member you chatted with during your walkthrough and what you discussed, or what you discussed with the member on their way in or out of the door.

1. For the month of March I will introduce myself to 1 new PAW staff member each week.

2. For the month of March I will check in with a different staff member and ask how they are doing on one of my daily walkthroughs.

3. For the month of March I will ask 3 members per shift how they are doing, what they’re working on, how their workout was.

** I will be including the positive response protocol each week so you do not have to go around looking for it if and when it is needed:

Door Screening Positive Response Protocol: If a member happens to say yes to any of the door screening questions please relay to the member something of the following "We appreciate your honesty and you letting us know about the potential exposure incident and/or your symptoms and we will relay that information to our Director. Someone from the Student Health Center will be reaching out to you regarding your well-being and the next steps. For today however, we need to ask you to refrain from entering the building."

*If BSS staff is on duty as door screener and they have a yes response they will ask you to come and speak with the member in which you will follow the door screening positive protocol.

*Please refrain from asking them about their vaccine status or test result status and/or posting any details of your interaction with them in their Fusion account since it is all considered health protected information. After emailing Jen and I the details of the interaction you can place a generic note in their account stating "Member Access on HOLD. Jen is looking into account and reaching out to member accordingly - LC 9/3/21)"

Rebus Puzzle:

Meta Meta

Meta Meta

Memo

To: Ops Staff

From: Emily and Linda

Date: 2/21/22

RE: Weekly Memo

General Info/ Updates / Reminders:

• We will be reviewing everyone’s Self-Plans this week and setting up check-in meetings next week :)

• Remember that the SAAC Food Drive bin is in the lobby, people can drop off their donations without having to check-in, also feel free to drop any donations if you’d like to as well :)

• The Wellness Lounge is able to be open during our hours of operation, if the PAW is closed for the day please keep an eye on the new massage chairs and make sure to help assist members as needed & that they are being wiped down after use, there is a bin of wipes in between both chairs for members to be able to wipes down after :)

• There is now more wipes in the men’s locker room storage closet and there is also extra KN95 mask in the back of EQR able to be grabbed when needed to be restocked,

• There has been some confusion as to how to sign up for the Open Recreations on Court #2 and how long each group has. Requests are on a first come, first served basis, how requests are made are to be through the sign up sheet, where the member put down the designated person in charge of their group to be able to reach out to in case that group needs to be followed up with. Each group has 45 minutes to play + a 10 minute warning to wrap up their game, unless there is nobody else requesting a different set up, in order to better know how long each group has been playing, Ops needs to make sure to note down the time a request was set up, so please make sure you are going back to EQR and writing down the time they started their activity. This will help you better know if they have reached their time limit and who is next. Please also ensure that signs are made one per group, there can not be a group of 4 signing up 4 times back to back, signs up are one per group. If members come in to meet with their friends who are already playing and just jump in with them, that is fine, but once the members who originally signed up time is up, all their time is up, they can not just switch out if there is a list of people waiting for their turn already. I know this is a lot of information so if you have any questions please let me know so I can help better explain this! :)

• Here is the link access to our RAW Employee Contact List, please make sure that if we have any call outs to go down this list to try to find someone to come in to help cover :)

Housekeeping

• The front door has been fixed as of this morning. In case they do start to act up again, please call facilities right away and if it is after hours either UPD or the on call maintance. Also make sure to notify Linda right away :)

• As a reminder College Link will be tonight 2/21 at 6-7pm!

• Erik will be having his TRX workshop tomorrow @4pm

• There will be someone coming to visit and check out the RAW this Tuesday 2/22. If Monday’s closing shift could please make sure everything is cleaned up and tighty during their last walk through before leaving, along with Tuesday’s opening shift ensuring we are well stocked up with our sanitary supplies in the women’s locker room and universal restrooms. Ensure that the toiletry supplies are stocked up as well, there is extra supplies in the back office

• Tuesday 2/22 shifts, please ensure that you are in your uniform, have your name tags and that the front desk is cleaned up and tighty. Please do not have your laptops or ipads out during your shift, you are always free to do homework when all tasks are completed, for this shift please just do so on the computers at the desk. We want to make sure we give the best first impression on this day & that we are providing the best customer service to our members as always! :)

• Erika is working to order a new rack with duplicate attachments so that we have a set upstairs and a set downstairs. However, this may not come until later this semester

NEW Rebus Puzzle of the Week:

M1Y L1I1F1E

• Rebus puzzles, also known as word picture puzzles or picture riddles, use images or words to convey a phrase or message, typically a common idiom or expression. To help you solve them, make sure to look at word placement, size, color, and quantity. Take your time and don’t give up.

Memo

To: Ops Staff

From: Emily and Linda

Date: 2/14/22

RE: Weekly Memo

General Info/ Updates / Reminders:

• Just a reminder that Linda will be out all this week, Jen will be our main point of contact until Linda returns. If anything urgent comes up, please do put it in your EOS report, but if it is urgent, please do email Jen a direct follow up as well (if you are unsure if your matter is urgent feel free to ask Emily to weigh in

• The Relaxation Room Procedures have been updated so please make sure you go over this document during your shift to be aware of the updated procedure

  • PAW staff will be letting you know when there is no staff on shift for their department and if there is an appointment for the relaxation room during the time they have no staff or are already closed, so you are aware and can help assist members as needed :)

• We are no longer hiring. If anyone asks, you can direct them to follow us on IG or to check back by emailing the raw center on or around April 1 as we prepare for the summer and next year. Please refrain from encouraging people to email full time staff at this point.)

• Please remind members who are signing up that as long as there is no other request for set ups by another group they can play on the court as long as they like or until we have another request. Try to please monitor they are not signing up on the sheet with each member from their group, so all members have time to participate as well. I will work with Justin & James to find a solution for this during the week to make sure groups are not doing this!

• If you were unable to join our meeting due to class and or prior obligations, I will be doing a quick check-in with you this week to get you up to date on what you missed, mostly just refreshers on forms and daily tasks to get us back on the habit of things :)

Housekeeping

• As a reminder College Link will be tonight 2/7 at 6-7pm!

• Erick will be having his Body Comp Workshop this Tues. 2/15 @ 4pm

• There is now ore KN95 mask in EQR, if we do come to run out again, please let full-time staff or myself know in your EOS when running low, if they are completely out please feel free to give members surgical mask for the time being

• Just a reminder to check for sanitary supplies in the universal locker room , women’s locker room and EQR during your walkthroughs & when opening and closing.If you see that they are running low please restock, there is extra supplies in the back office of the front desk & more in the women’s locker room storage closet.

• Please make sure you are checking what time you’re scheduled for your shifts, some shifts are no longer both doing the 15 minute overlap. Please only clock-in/clock-out no more than 5 minutes before or after your shift. If you are staying later due to another Ops running late or an incident, let Emily/Linda know right away.

** I will be including the positive response protocol each week so you do not have to go around looking for it if and when it is needed:

Door Screening Positive Response Protocol: If a member happens to say yes to any of the door screening questions please relay to the member something of the following "We appreciate your honesty and you letting us know about the potential exposure incident and/or your symptoms and we will relay that information to our Director. Someone from the Student Health Center will be reaching out to you regarding your well-being and the next steps. For today however, we need to ask you to refrain from entering the building."

*If BSS staff is on duty as door screener and they have a yes response they will ask you to come and speak with the member in which you will follow the door screening positive protocol.

*Please refrain from asking them about their vaccine status or test result status and/or posting any details of your interaction with them in their Fusion account since it is all considered health protected information. After emailing Jen and I the details of the interaction you can place a generic note in their account stating "Member Access on HOLD. Jen is looking into account and reaching out to member accordingly - LC 9/3/21)"

Memo

To: Ops Staff

From: Emily and Linda

Date: 2/7/22

RE: Weekly Memo

General Info/ Updates / Reminders:

• Self-Plans are due this week on Wednesday 2/9/22 by the end of the day, please do not forget to email that to Linda, Jen and Emily!

  • If this is your first time completing a Self-Plan, use the first prompt for New Employees. If you have previously completed a Self-Plan, use the prompt for Returning Employees

• All issues with transfer status and memberships have been resolved on Fusion, so all members who pay the UU Rec fee should now be reflected on their Fusion account, if there are still members who are not sure if the program they do or do not pay the Rec fee, please take down their information and include that in you EOS so their account could be checked out & if they are non-fee paying students please prompt them to ways for them to purchase a membership.

• There has now been an issue with Fusion glitching out and not including the members picture when they swipe/check in along with some issues with computer #1 not allowing us to accept waivers for members, if you come across these issues, please screenshots of any error messages and/or also to write down the time and details of each occurrence. This will help ITS and Fusion determine what the issue is.

• If a member comes in and is wanting to bounce their bball on Court #2 that is ok as long as no other member is playing either of the approved activities and or if anyone requests to use the space for a current approved activity we would have to honor that request. However we can't lower the hoops for them. We need to be very clear with them that they aren't able to use it with other people (start a loose game of 1v1 or something, since basketball is considered a close proximity activity and we do not have approval for it right now. Additionally all other equipment on the half court they are using would need to be removed. Please let members know that as long as no other members request any of the three approved activities they are allowed to bounce their ball around alone, since everything is evaluated day by day with COVID regulations because it is approved one day, it might not be the next and lastly RAW Staff may elect to discontinue the activity at any moment.

• We are aware that we are out of Gym Wipes, full time staff is currently looking into purchasing more as the orginal supplier is no longer carrying that product for the time please just swift around the locations of wipes as needed. For instance it is necessary for wipes to be in the FC than out at the boxing area

• Just a refresher since we have been gone for over a month, when filling out cut lock forms, please keep them inside the Ops binder if the member comes back for it to either claim their belongings and have then sign the form on the member signature portion. Also when they are claiming their items please make to they are able to identify it before handing it off to them and get their name and Net ID to have that documented on the form, it is important to verify that the items truly belong to them. If the items found in the locker are of high value, as we would with lost and found items of high value take it to UPD during the hours of operation and make sure to include that it was taken to UPD in the form.

• For incident reports make to to fill out the form and give as much detail as possible, follow all the promopts on the front and back side of the form, it is very easy to follow but if you have any questions let me (Emiily) know so I can walk through with you on how to fill it out properly. Once completed please scan and email it to Linda & Jen from the upstairs printer, if you don't know how to do that please let me know & I will show you. Once scanned and emailed place the form inside Linda mailbox in the conference room upstairs. If there is ever a situation where you had to call 911 for someone, notify Jen and Linda right away if they are not on site.

• Lastly for any confiscated baycards place them in the electronics cabniet in EQR, and fill out the form accordingly if someone if using anothers baycard to have access to the facility and remind them that if they are not a student, facility or staff they do not have access right now due to COVID and can not enter using someone else's baycard.

• All theres forms can be found in the Ops Binder at the Front Desk, if you have any questions or are not sure what to do and need me to go over these with you please let me know so I can find a time for us to go over this! :)

Ops Training

• If you were unable to attend our All RAW meeting or had to leave early please make sure to fill out this Leadership Questionnaire during your next shift! As you complete the survey, think about the questions. Select at least one question to discuss. It could be related to:

  • Something you want to work on

  • Something you think is very important as a leader

  • Something that stood out to you

• Save your results as we will be discussing this during our next Team Meeting!

Housekeeping

• As a reminder College Link will be tonight 2/7 at 6-7pm!

** I will be including the positive response protocol each week so you do not have to go around looking for it if and when it is needed:

Door Screening Positive Response Protocol: If a member happens to say yes to any of the door screening questions please relay to the member something of the following "We appreciate your honesty and you letting us know about the potential exposure incident and/or your symptoms and we will relay that information to our Director. Someone from the Student Health Center will be reaching out to you regarding your well-being and the next steps. For today however, we need to ask you to refrain from entering the building."

*If BSS staff is on duty as door screener and they have a yes response they will ask you to come and speak with the member in which you will follow the door screening positive protocol.

*Please refrain from asking them about their vaccine status or test result status and/or posting any details of your interaction with them in their Fusion account since it is all considered health protected information. After emailing Jen and Linda the details of the interaction you can place a generic note in their account stating "Member Access on HOLD. Jen is looking into account and reaching out to member accordingly - LC 9/3/21)"

Memo

To: Ops Staff

From: Emily and Linda

Date: 1/31/22

RE: Weekly Memo

Equipment Set-Up Updates:

• There is now a sign-up sheet to help keep track of requests for equipment set-ups on Court B! This sheet is now located in the EQR and the Front Desk (for when EQR is closed) , where members could sign up to request set ups, they will include their names, net ID, and the time they put the request to help assist which request came first when there is a heavy traffic flow of equipment set-up requests and there is also a section where you (Ops) will put in the time you set-up their request to keep track of the time limit, now 45 minutes per group, so we are aware of what time their reservation “began” so if there is a long wait-list, there isn’t any confusion of how long they have been playing and all members are able to all play either of the three options in their respected “turn”, please do continue to give them their 15 minute warning when their “turn” is coming to an end if there is additional request and of course if there is no other request they are more than welcomed to play as long as they like. :)

• In other news the pennant system is up and running, Justin & James have now instructed EQR/BSS staff to start to 'check out' the vball, badminton and table tennis nets. As we would now to as well when the EQR cart is at the front desk, when a person asks for the system to be set up, please make sure the pennant is checked out to them and that they know when they are done, they need to return the pennet to the front desk or EQR. This should help us manage that space a bit more and provide us with some names and people to follow up with if and as needed. The pennant can be found on the bulletin board located in EQR where there are instructions for you and members to see how this system works. If you have any questions please feel free to ask myself, Justin or James!

Door Screening Positive Response Protocol: If a member happens to say yes to any of the door screening questions please relay to the member something of the following "We appreciate your honesty and you letting us know about the potential exposure incident and/or your symptoms and we will relay that information to our Director. Someone from the Student Health Center will be reaching out to you regarding your well-being and the next steps. For today however, we need to ask you to refrain from entering the building."

*If BSS staff is on duty as door screener and they have a yes response they will ask you to come and speak with the member in which you will follow the door screening positive protocol.

*Please refrain from asking them about their vaccine status or test result status and/or posting any details of your interaction with them in their Fusion account since it is all considered health protected information. After emailing Jen and I the details of the interaction you can place a generic note in their account stating "Member Access on HOLD. Jen is looking into account and reaching out to member accordingly - LC 9/3/21)"

Updates as of 2/1/22:

• We are no longer requiring appointments, so all members would just need to swipe their BayCard, show you an ID and be checked in, there is no longer the prompt to check them in for the facility as we would last semester!

• There has been some issues with members not being able to login to their RAW Portal, there has been an update but if someone calls or comes in stating they are having issues please prompt them to click onto the Student/Facility/Staff icon and they should be able to sign in with their Net ID and be able to access the RAW Portal

• As discussed in the ALL RAW meeting, bandanas and neck gators are not allowed in the RAW, if members do come in with them please do give them a KN95 mask and ask that they wear that one while in the building.

• Ops Team Meeting date will be Fridays 9:30am - 11:00am via Zoom! Our first Ops team meeting will be this upcoming week (Friday, Feb 11) so please have it down on your calendar!

General Info/ Updates / Reminders:

• Welcome back! I hope you all had a well deserved break plus two bonus weeks off to get some rest in! :)

Please give a special welcome to both Dennison & Dani to the team!!!We are all super excited to have you both on the team!

• If there are any changes to your class schedule due to the add/drop period please let me know and send me an updated availability, as soon as you can so I can go ahead and make any adjustments as needed.

• We are no longer requiring that members make appointments to access the RAW. Simply swipe them in and walk them through signing their waivers and/or purchasing memberships as needed. There are no additional steps after swiping a member in unless they are here for a program like group ex class, or ask the trainer, or relaxation room etc. etc.

• Free Week has now been renamed to Preview Period accordingly on Fusion, in light that in the recent past the free week has lasted longer than a week. Preview Period will begin starting Jan. 31stand end on Feb 5th.

  • Fac/staff who wish to purchase a semester membership should and can still just go ahead and do so on Jan 31st since it's based on set semester dates and is not prorated. There's no money savings for them to wait until Feb 5th to purchase their semester membership. If fac/staff are interested in purchasing monthly memberships they would of course perhaps want it wait until Tuesday Feb 7th to purchase their next membership.

    1. Pls remind any fac/staff who ask that we no longer offer automatic monthly payroll deduction, but that they can purchase their memberships online on a monthly basis

    2. If you have any questions please feel free to ask Linda or myself (Emily)

• This semester we will be working with EQR staff to 'check out' the vball, badminton and table tennis net systems. Each of these items is available for check out in Fusion, under Equipment and Net Systems.

  • In EQR you will find there are RAW pennants that each have one of these items attached. When a person asks for the system to be set up, please make sure the pennant is checked out to them and that they know when they are done, they need to return the pennant to the front desk or EQR. This should help us manage that space a bit more and provide us with some names and people to follow up with if and as needed.

• As we get the Spring semester finalized, there are some shifts for BSS that are open. *If you can not work the entire shift duration as listed, Erika said she would be able to make the adjustments that do fit within your availability!* Please let me know if you are interested in picking up any of these shifts.

  • Mon: 9am - 12pm EQR

  • Mon: 4pm-7:15pm EQR

  • Wed: 12pm-3pm FC

  • Thu: 9am-12pm FC

Housekeeping

• College Link nights will be starting back up on Monday, 1/31 with Wii in the Wellness Lounge from 6-7p.

  • Please continue to guide members in the right direction as we would in the Fall semester. Adam has scheduled PAW attendants to facilitate set ups, etc.

  • I have also included the link once again to the memo in case members have questions on what activities will be taking place that week and the sheet is shared to your staff emails so be sure to be sign-in through you staff email, if you do not have access please request it so it can be shared with you all!

• Please make sure to look over Relaxation Room Procedures. It is important that we are familiar with these procedures as Ops will be managing the Relaxation Room space when PAW Attendees are not present. The hours of operation will be Monday-Thursday 7AM -10PM, Friday 7PM - 7PM, and now Saturdays 12PM - 5PM.

  • If you guys have any suggestions on updating any procedure that was on the doc that you believe could be modified based on your experience while being on shift or as a member using the relaxation room during the Fall Semester. Please let Janice, Adam or myself know, all feedback is welcomed and very much appreciated!

Question of the week: What activity will College Link do on 2/28?

Memo

To: Ops Staff

From: Emily and Linda

Date: 12/06/21

RE: Weekly Memo

General Info/ Updates / Reminders:

• This week someone will be stopping by on Tuesday Dec. 7th to drop off some mask that can be distributed to members! Please feel free to prompt members to grab a free mask or even get one yourself.

• PLEASE send in your availability for the week of Jan. 10th as we will be open that week, send that availability in to Emily by the end of the day Wed. 12/8!!

• If you will be in the area next week the week of the 13th there will be shifts available throughout the week available for you to pick up! If you have any questions please feel free to ask me (Emily)! :)

• If there are any changes to your availability for Spring Semester please make sure to send that into me (Emily) ASAP! I plan to have the first two weeks of the semester schedule posted on Humanity by the end of next week at the latest.

• Thank you all for all your hard work this semester!! I have really enjoyed working with you all and appreciate all that you have done to help run the RAW and making sure to implement all the policies that have been put in place to assure the safety of our members! Great job each and everyone of you!! Special shout out to Kristiana & Pat once again for all their hard work over the years here, you both will be missed. Best of luck in all your future accomplishments once again!

• As discussed during our team meeting here is the link to all the shout outs our team received from Building Support Staff :)

Ops Training

• Please make sure you have been caught up with all Red Drill Alert Trainings :)

Housekeeping

• Make sure to assemble your self-care kits that will be in the upstairs office!

• Trivia Prize Pick Ups throughout the week!

Monday - Thursday: 7:00am - 10:00pm

They will be placed in the office behind the front desk :)

Make sure to fill out the prize pick up form and have the winner sign!

• Reminder for those of you that signed up for the CPR/AED First Aid Training on Monday Dec 13th from 9a-3p

Questtion of the week: Favorite holiday tradition or something you'd like to make a holiday tradition?

Memo

To: Ops Staff

From: Emily and Linda

Date: 11/29/21

RE: Weekly Memo

Update as of 12/01:

• Please make sure that you as staff as well as memebers are wearing proper mask, if you do not have one or forget one when coming into your shift please grab one of the mask at the front desk! :)

General Info/ Updates / Reminders:

• We have our last Ops team meeting this Friday (12/3) for the semester - be sure to check the schedule linked below to see if/when you are responsible for leading an icebreaker or team building activity OPS Team Meeting Schedule

• If your availability will change for the week of finals please let me (Emily) know by Wednesday 12/1

• If you will be in the area the week of December 13th - 17th please let me (Emily via email) know, as well as your availability that week as there will be some project$ that week.

• As a reminder the RAW will reopen the week of January 10 - 14 from 11am - 6pm, please let me (Emily) know if you will be able to work during that week along with your availability for that week by December 8th.

• A gentle reminder to get us all back into the habit of filling out our opening and closing checklist :)

• If you haven’t done so already PLEASE make sure to do your RAW Student Staff End of Semester Evaluation they were due Nov. 20th, so please make sure to get it done as soon as possible. Also make sure to be signed on to your staff email to be able to access the form

Ops Training

• This week we will work on:

  • RED Alert Skills Sheet/Exercise for Broken Bones - this has been activated in your training log/spreadsheets, please complete the videos and the quiz before our team meeting this Friday.

• Please check back on the ops training log and make sure you are all up to date on all RED Alert Drill training by our team meeting!

Housekeeping

• The RAW will be having Spirit Week!!! :) Feel free to come dressed in theme for your shift(s) the following days, and if you still would like to participate but are not working those days please submit pics!

Theme Days:

Dec 1st - Pajama Day

Dec 2nd -Ugly Sweater Day

Dec 3rd - Sport Day

• In other all RAW news, we will be having a RAW Gift Exchange, if you would like to participate please make sure to fill out the form that will be sent out via email sometime this week by Erika! Also please make sure to keep who you get a secret if you will be participating :)

• Seeking Nominations for November Employee of the Month! Nominations are due by the end of the day Friday, Dec. 3rd. To nominate yourself or a peer, complete our Online Nomination form!

• In light of the holidays we will start to bring out some decorations to help get us all along with members in the holiday spirit!

Question of the week: What is your favorite holiday movie?

Memo

To: Ops Staff

From: Emily and Linda

Date: 11/15/21

RE: Weekly Memo

New as of 11/18

• I (Linda) have turned off the Fac/Staff/ALP/Post Bacc etc. etc. "month" memberships from sales as of today/Nov 18th - Please direct Fac/Staff/ALP/Post Bacc members to the option of purchasing a day or weekly membership given the shortened time frame we have left in the semester, until winter closure.

• BEFORE YOU SELL ANY ADDITIONAL MEMBERSHIPS - pls make sure people are aware of our upcoming closures

News as of 11/17

• Please take some time during your shift(s) this week to complete this RAW Student Staff End of Semester Evaluation. Your responses are due by Saturday, Nov 20th.

  • As a reminder please be signed in with your Staff email!

• Have a great time off next week! :)

General Info/ Updates / Reminders (updated 11/16):

• As a reminder the final steps you take to resolve and/or communicate the situation when there is a call out should be to call other Building Support Staff and or sending a message on GroupMe to try to find coverage for any call outs. Here is the link to the RAW Employee Contact list where you can find all BSS contact information. Gentle reminder to not give out anyone’s phone number.

• JL/LC suspended Mr. Rajveer Singh's RAW account indefinitely as of Tuesday, Nov 16. If Mr. Singh attempts to access the RAW you can politely direct him to the email that Linda sent on 11/16 with instructions on how to proceed accordingly and the steps he will need to take to potentially regain access

• Many of you have received requests as to when we may resume community/alumni/day pass member passes and memberships. Those memberships are still on hold and we don't have a definitive timeline or ETA for their return. We can continue to convey to the person inquiring that it will be reviewed on a semester by semester basis but that we currently do not have a projected timeline - This response is similar to one that you might provide for IM Sports or drop in basketball and folks curious about those programs/activities, that we are reviewing them semester by semester and will resume when we are able to safely do so.

• We have placed a small stack of disposable cups downstairs in the office behind the front desk in the medicine cabinet. These cups are for you to use if someone who is feeling dizzy/faint/parched etc. needs assistance with water/hydration and does not have a water bottle. Great idea/suggestion Kristiana/Fabiola.

  • Be advised/remember however, that we are not able to provide members with anything else/our own items (no snacks, advil, etc. etc.) but that we can offer to help them grab their bag if they have those personal items with them and would like to use their own snacks/medications when and if they need to.

• Red Padding Panels on Gym Courts: may be installed as early as Monday morning (11/15). The contractor will be here to hang them and finish the project. Like we did last time, please use stanchions and/or A Frames to section off areas that should not be used due to member/contractor safety etc. etc. while they are on site for the installation.

• As a reminder we need to keep careful attention to the emergency exit doors closest to EQR, they tend to stay open a bit unless they are pulled closed. We have added this to our hourly walk through form, please assure that the doors are closed during your walkthroughs and during any open and closing shifts. The battery in the door panel alarm has been replaced as well such that it should be armed at this point too. Feel free to check the blinking red button.

• Please continue to refrain from exiting out the Lot D door most of us come in through at opening or to start our shifts….Pls exit through the EQR or Front Doors and make sure all other student staff do as well. Ops are allowed and able to enter through that door, like Linda/Jen/Janice/Erika ONLY if you are coming in to work to start your shift in the immediate future. If you are not here to work, but here as a general RAW member, use the front doors.

• As a reminder, while we are not enforcing social or physical distancing per se, we have arrived at capacity limits for certain spaces/activities, including a “Court Capacity/Limit'' of 12 ppl on each court at any given time. This involves all people on the court, whether they be playing/working out, sitting on benches, milling about etc.

  • Use good judgment when communicating this guideline. If there is one person sitting solo on a bench watching 12 people play, that is probably okay. If it creeps upwards beyond that one person, revisit the situation. Similarly, if it seems like 12+ people are in the middle of a changeup of players and participants cycling in and out of play for a brief moment, come back in a minute or 2 to reassess.

• Concerning the Relaxation Room please also note that it is fine for the door to be closed/shut if there is a reservation and someone is using it. Since it is single use now, it is fine for it to remain shut while folks are using it. This reminder has been added to the walkthrough checklist.

Ops Training

• Its fire extinguisher training week! Here’s the link to the training module that proceeds hands on training with the simulator. Watch the video, read the doc and complete the quiz during your 1st shift this week so we can complete the simulator training this week as well. Email Emily when you have completed your quiz so she knows you are ready to practice with the simulator. This training has also been activated in the Ops training log/spreadsheet. :)

  • Make sure to be signed in to your staff email when you try to access training(s), otherwise you will not be able to given the sharing settings

Housekeeping

• Thanks to Fabiola and Madi for picking up Pioneer Wellness Challenge small group discussion shifts. YAY!

NEW Riddle: Where does today come before yesterday?

Last week’s answer: Two

Memo

To: Ops Staff

From: Emily and Linda

Date: 11/08/21

RE: Weekly Memo

Added 11/8/21

• Complete your ALL RAW Staff Eval https://forms.gle/GrnFucWozsLsUcEMA by this Friday Nov 12th.

• Table Tennis Table Updates

  • A new net was placed on one of the tables. Its a bit higher so it may need to be removed in order to properly collapse/stow the table.

  • The broken table was moved back to EQR. A work order was placed. Please only use the two that are in the court storage closet for the time being.

General Info/ Updates / Reminders:

• Fac/Staff/ALP/Post Bacc etc. etc. "month" sales will be discontinued as of Nov 10th because Dec 10th is the last day we are open. As of Nov 12th members who want to visit the RAW with a valid membership can purchase weekly memberships as they go so as to not purchase a membership that will expire after we close such that they will lose days.

  • I (Linda) will also be extending monthly memberships for Fac/Staff/Post Bacc/ALP who have valid memberships that will be impacted by our closure the week of Fall Recess. If you sell a membership at the FD please let me know in your EOS report so that I can extend the membership accordingly.

• Winter Break Status:

  • RAW CLOSED starting Dec 11 - reopening on Jan 10.

  • Hours for the week of 01/10 are 11a-6p

  • Reopen regular hours starting Tuesday Jan 18

  • There may be opportunities for projects to work on throughout the month closed for those staying in the area

• REMAINDER: To complete Ops Team End of the Semester Survey by the end of the day Tuesday 11/09 if you haven’t done so already.

• Linda and I will both be out this Friday 11/12, please reach out to Jen to help you out with important matters.

Ops Training

• After a short little resting break from RED Alert Drill Training we will resume with the Dislocation training this week! Please watch the video, read the doc and complete the quiz by Saturday. This training has also been activated in the Ops training log/spreadsheet. :)

• Please make sure to be signed in to your staff email when you try to access the training, otherwise you will not be able to access the training

Housekeeping

• Based on everyone’s feedback we will not be having an Ops Team Meeting Friday, Nov. 19th.

  • However, there is still an opportunity to pick up a virtual shift on Monday Nov. 15th 10am - 11am for our Pioneer Wellness Challenge. As mentioned this will be a virtual shift so there will be no need for you to come in person as long as you have stable and reliable WiFi connection. If you are interested please let me (Emily) know to give you more information and sign you up for the shift! :)

• In other sad news… we will no longer be having an All RAW End of the Year Celebration as mentioned during our last Ops Team meeting, that being said we will be having an Ops Team Meeting Dec. 3rd 3pm-4:30pm. Please make sure to look over at Ops Team Meeting schedule to see if you are taking the lead in an icebreaker or team builder!

NEW Riddle: If there are three apples and you take away two, how many apples do you have?

Last week’s answer: He was born on February 29th.

Memo

To: Ops Staff

From: Emily and Linda

Date: 11/01/21

RE: Weekly Memo

News as of 11/03/21

• The RAW will be CLOSED on 11/11 for Veterans Day and again during FALL Recess starting 11/22 - 11/28

• Winter Break Status:

  • RAW CLOSED starting Dec 11 - reopening on Jan 10.

  • Hours for the week of 01/10 are 11a-6p

  • Reopen regular hours starting Tuesday Jan 18

  • There many be opportunities for projects to work on throughout the month closed for those staying in the area

• REMAINDER: To fill out and send your Spring availability form to Emily by the end of the day this Friday (11/05)!

General Info/ Updates / Reminders:

• Members using the Paramount Functional Trainer located downstairs should be and must be using an attachment when performing any exercise and never grab the cable/ball end directly by hand as this can cause damage to the cable over time and could potentially break and members could get hurt. If you see any members using this equipment incorrectly during your shifts, please inform them why we can not use the machine without any attachment for their safety and to prevent any damages to the equipment. During Philip’s (Precor Rep) last visit (10/29/21) he noticed members using the machine without any attachments and asked them to please use an attachment when using this machine.

• If an Ops team member were to leave their keys here at the RAW, we ask that you please place them in the safe box located in the conference room upstairs where we keep the Ops keys. Please do not take them down to UPD or place them in the lost & found. Inform the team on our Ops GroupMe that you found some keys and the person who they belong to could inform us the keys belong to them and will get them from the safe during their next shift! :)

• It's that time of the year! As we approach the end of the semester and register for Spring classes, please make sure to fill out your new Spring availability form by the end of the day Friday 11/05. Along with our Ops Team End of the Semester Survey by the end of the day Tuesday 11/09.

• November 19 - Last meeting it was mentioned that it could possibly be our last meeting of the semester with the all RAW meeting taking this week's meeting time however, being that there has been a lot of things come up we highly encourage meeting once more before the semester as a team. The meeting would still be on Zoom 3-4:30. We'd like your feelings on having a meeting on the 19th if you could please include your stance on meeting the 19th in your EOS under the general notes for Linda/Emily! This is also a great way to get a couple more hour$ for the week we will be closed and before winter break!

• Thank you for signing up to attend CPR/AED Training this Saturday Nov 6th from 10a-4p. The training will take place here on campus, in UU room 311. Be sure to arrive by 9:50a so that we can start on time. We will take a 30 mins lunch break at some point so be sure to also bring some food with you. You probably also want to bring a water bottle of course. We will also all need to have masks, per usual. Note again that this is not a paid training, but the cert is worth $85 and is good for 2 years. That said there's no need to clock in remotely or anything. Just arrive by 9:50a so we are all assembled and ready to start on time. If you signed up for December 13th and would like to come this Saturday instead please feel free to let Linda know so we can switch that for you!

• Seeking Nominations for October Employee of the Month! Nominations are due by the end of the day Wednesday, Nov. 3rd. To nominate yourself or a peer, complete our Online Nomination form!

Housekeeping

• All RAW meeting is this Friday 11/05 @ 2pm - 4pm! We will be closing the facility early that day! Those closing (Nick & David) can stay in the building after closing up to take the video call from the RAW. Gentle reminder that you can not join in on the call if you are driving!

• The following people will be stopping by on Monday and/or Tuesday between 12p-4p to pick up their prizes from HalloweenFest. The person and prize are listed below. Each person needs to fill out and sign the corresponding prize receipt form that is on top of / taped to their prize.

Instapots: Ella Manipud and Jacob Klinovsky

Nutribullets: Tanner Willifort and Jacob Klinovsky

Electric Kettles: Harry Sio and Sarah Rodriguez

AirFryers: Carla Coronado and Aerielle Ulip

Blankets:

Winner: Feliza Dao

Winner: Jordan Vincent

Winner: John Lee

Winner: Jenna Villanueva

Winner: Gardenia Nava

Winner: Harry Hernandez

NEW Riddle: A man dies of old age on his 25 birthday. How is this possible?

Memo

To: Ops Staff

From: Emily and Linda

Date: 10/25/21

RE: Weekly Memo

News as of 10/27:

• Simple HealthKit will be storing their testing supplies in the office behind the front desk at the end of the day. Their materials will be on a rolling cart and they will access it in the morning (@10a) on campus Covid testing days and return it (@5p).

General Info/ Updates / Reminders

• Just a reminder screenshots of digital BayCards are not an authentic form identification. Everyone is doing a great job upholding this policy when checking in members and we appreciate your work enforcing this policy. We have noticed it is hard to distinguish a screenshot from the digital version. If you guys have found a way to distinguish the two please feel free to include that in your end of shift report so we can relay that information to our team! However due to there not being a real definit to distinguish between the two, we ask that if it is apparent to you that it is a screenshot you inform the member we can not take a screenshot of their Baycard and we must ask them for the actual digital Baycard on Touch Net ID and example to them why we can not accept screenshots as a valid form of identification.

Being that we have not found a concrete way to distinguish between the two, please feel free to brainstorm on some ideas to help us with this issue along with ways that have helped you distinguish the two! :)

• The RAW is offering you all an opportunity to get CPR/AED and First Aid certified for FREE. Complete the below form by Tuesday October, 26th to secure your space in an upcoming CPR/AED Training offered by the RAW. This is not a paid training, but the RAW will cover the cost of the certification ($85) which is good for 2 years. The training covers Adult CPR/ AED/ First Aid. It is about 5-6 hours in duration and includes videos/lecture/slides as well as skills/scenario practice. Form Link: https://forms.gle/PKSDMwHU4Y8o3voH6

• Power Outage Training (is pending feedback from EH&S)

• Mid Term Self Eval Follow Up Meetings (will be scheduled throughout the week)

• Hands ON First Aid Skills Checks: We will be rolling out our first Hands On First Aid Training Skills Reviews this week. This hands on skills review will take all of the red alert modules we have covered so far and roll them into a single hands on skills review. You may want to review, the following training modules and/or concepts in preparation

• SAMPLE

• APVU

• Fainting response processes

• First Aid/Bleeding

• Concussion response processes

• Recovery Position

• Location of AEDS in the building

• Self Evals Common Themes and Suggestions and Average ratings:

I consider the All RAW meeting held on Saturday, Sept 11 useful, engaging, and informative (skip if you did not attend).

Average 4

I consider my weekly/biweekly component area team meetings to be useful, engaging, and informative.

Average 4

What are your favorite aspects of staff meetings?

• Interacting with my fellow staff members and getting up to date information

• The collaborative thinking that allows us to make improvements to everyday operations

• How we talk about situations we have encountered and explain how we solve them which helps others solve problems in case they fall into that same situation.

• Reviewing of the trainings we have done, helps to re-summarize the information

• all our team's information in one place since we all have very different schedules.

What can be improved upon during staff meetings?

• access to training PowerPoints after the meetings.

• in-person meetings

• Time (rushed / staying on time)

  • finding another date than Friday next semester because I feel like due to it being the end of the week people are less engaged and drained from their week of work and school

• Zoom link being more accessible

• Less talking about the memo more team collaboration

How can we make virtual staff meetings more engaging?

• Well balanced between information & team building

• Good mix of different ppl taking lead

• Stretch breaks

• Powerpoint slides

• For all RAW staff meetings, the breakout rooms could be around 6 people as opposed to 3 to have more engagement. I also like the way we've been doing the brainstorming groups in our ops meetings and feel it'd be s great way to engage with each other in all staff meetings

The amount of interaction with full-time staff meets my expectations.

Average 4

The amount of interaction with the Student Assistant Coordinators meets my expectations.

Average 4

The amount of interaction with other RAW Student Staff meets my expectations.

Average 4

What type of feedback would be helpful in supporting your growth?

• Constructive criticism & positive feedback

• understanding the improvement others have seen in me

• principles of leaders that I can improve in

• peer evaluation

• Verbal and written feedback

I have a good understanding of the services and programs provided by Recreation and Wellness Services.

Average 4

Housekeeping

• HalloweenFest (Thursday, 10/28 11a-1p) - Shifts on Humanity

• Trivia Night is Wed 10/27 @ 6p How do you win a prize? Simply register and participate in a friendly game of Kahoot. There will be three grand prize winners at the end of the game. We look forward to seeing you all there!

Registration Link: https://csueb.zoom.us/meeting/register/tZcldeqvrT0oGd398b5J4CV2QpYPJSdcRpXA

NEW Riddle: Each morning I appear to lie at your feet. All day I will follow no matter how fast you run, yet I nearly perish in the midday sun.

I don’t have lungs, but I need air.

The more I eat, the more I grow.

I dance, I live, I drink, I die.

I’m always hungry, ready to eat.

I rarely thirst, I can barely drink.

Shoot me, stab me I don’t mind.

Suffocate or drown me, I’ll be no more.

Answer: Fire

Memo

To: Ops Staff

From: Emily and Linda

Date: 10/18/21

RE: Weekly Memo

News as of 10/20/21

• The Ops Keys should not be passed off/handed off. Your own Ops' key should also not be handed off to someone other than perhaps another Ops you are on shift with at that time. If someone requests a door to be opened etc. etc. an Ops should go open the door. If someone has to wait 5 minutes for you to be able to leave the desk so they can get their things or the door can be opened, that's okay. It's super important that we are not passing our keys off to other people outside the Ops team.

• NEW Equipment: All our Performance Carts are all now on the floor! We have two in Studio A, one in Studio B, one on the Track closer to Studio B and two on Court #1. Here is a picture for reference on how these carts should be. This will now allow us to be able to check during opening and closing if all equipment on the cart is where it should be :)

• Concerning the Transfer Student Scavenger Hunt and QR code poster on the bulletin board and taped to the front desk.....Transfer students were prompted to go in the RAW (among other places on campus) and inquire about the programs and services we offer and/or to check out the website and then complete a google form (linked to the QR Code). The QR codes are location-specific so students will have to go to other buildings if they are interested in filling out the forms to be eligible for a prize (hat/shirt).

General Info/ Updates / Reminders

• We have an Ops team meeting this Friday (10/22) - be sure to check the schedule linked below to see if/when you are responsible for leading an icebreaker or team building activity OPS Team Meeting Schedule

• Power Outage Training (is pending feedback from EH&S)

• Mid Term Self Eval Follow Up Meetings (will be scheduled over the next week or so)

• Hands ON First Aid Skills Checks: We will be rolling out our first Hands On First Aid Training Skills Reviews this week. This hands on skills review will take all of the red alert modules we have covered so far and roll them into a single hands on skills review. You may want to review, the following training modules and/or concepts in preparation

• SAMPLE

• APVU

• Fainting response processes

• First Aid/Bleeding

• Concussion response processes

• Recovery Position

• Location of AEDS in the building

Housekeeping

• Lost and Found Log: Pls add follow up notes to the lost and found log when an item is collected/returned to its owner or taken to UPD. This helps us track the items. These updates can be placed in Column I (Misc./Follow Up)

• I (Linda) have asked Emily to make sure that all staff are not scheduled for more than 19.5 hrs/week so we can have flexibility with clock in and clock out times (5 mins prior and 5 mins after your shifts) and still not go over 20hrs a week and risk violations of HR policies. If you want to pick up a shift or are asked to clock in early or stay later such that you could go over 19.5 hrs pls get prior approval from myself or Emily.

• How comfortable are you approaching members regarding mask policies? We have been doing a very good job with this, IMO with our Remind, Inform, Ask process. We are sometimes hit or miss with collecting info to identify people that may need follow up reminders. Please feel free at any point during your Remind, Inform, Ask procedure to ask members to show you their ID cards. It's not an unreasonable ask and you can frame it as making sure we keep accurate records of the way we are communicating information and our campus guidelines and keeping the building safe and open for all to enjoy. If a member is non compliant with this request you can remind them you have access to account swipes but this way is easiest for everyone and doesn't require escalation of the occurrence to your managers. You aren't required to ask for IDs but if you do ask someone more than once to put their mask on please, or if you ever ask anyone to leave the building, be sure you can identify them so we can ensure we are following up with members accordingly and treating everyone equitably.

Member Error Log Reminder

• A polite reminder to continue to use the member error log anytime there is an issue with a member account and you are uncertain of their status as a RAW member (student/fac/staff with access)

HalloweenFest Updates

• Hour long shifts for Halloweenfest have been added to Humanity - pls pick them up and help out accordingly and join in and deliver the fun!

• The event will include activities such as DIY Cookie Decorating, Ghost Grams, Harvest Coloring Contest, Guess that Squash, Candy Corn Countdown, Pounds of Pumpkin, Apple "Variety" Picking, Witch Hat Toss, Bat Bean Bag Toss, a DJ, the ASI Photo booth, a speed painter, and meal swipes for 100 commuter students who attend.

• Participants will have passports to collect stamps at each activity station - Each stamp enters them into a drawing for instapots, air fryers, blankets, bullet blenders, electric kettles and more!

• Let Adam or Linda know if you have questions.

NEW Riddle: Darkness, dust, cobwebs and creaking floors.

Secrets, spirits, strange noises and occasional slamming doors.

What am I?

I have a name but it isn’t mine. You don’t think about me while in your prime

People cry when I’m in their sight. Others lie with me all day and night. What am I?

Answer: A tombstone

Memo

To: Ops Staff

From: Emily and Linda

Date: 10/11/21

RE: Weekly Memo

News as of 10/13/2021

• Please complete your Mid Semester Self Eval during your next shift. If your next shift is too busy, please be sure to complete this by Monday Oct 18th at 11:59p and check it off your Ops training log once completed.

• Screenshots of digital BayCards are not a valid form of ID when members are attempting to enter the facility. We need members to show us their actual digital BayCard when checking in since it is the verifiable and authenticated version of the card. Screenshots of digital baycards and/or photos of physical BayCards are still not valid forms of ID as neither are verified or authenticated.

• When facilities need to access a space (i.e. facilities men accessing the women's locker room for repairs, accessing a studio with a ladder to change our light bulbs, accessing the Universal lockerroom to fix plumbing etc.) we highly encourage Ops to use good judgement and take steps to close off areas with signs and stanchions (from EQR) as needed

• Thank you all for your detailed end of shift reports regarding the technical issues concerning Computer #1 and Fusion freezing. We sent in a help desk ticket based on the feedback that Fusion freezes on Computer #1 frequently when checking in high volumes of members and toggling back and forth between the access, search, and registration/check in screens. It seems as if this has not been happening on Computers #2 and #3. ITS on campus came by on Tuesday and couldn't diagnose an issue so they asked us that anytime Fusion freezes ,and there is no error report generated that you could screen capture, please attempt to open a browser window or different program to see if it is just Fusion that is unresponsive or the entire computer itself. If you can open up a browser window or another program it may tell us the issue is with Fusion and provide more info to help with diagnosis.

General Info/ Updates

• Thanks again for your assistance with the Pioneer Wellness Challenge last week. Hats off to Janice and PAW for doing the heavy lifting.

• Mid semester self eval forms will be sent out this week.

• Per request, there will be a more solid method of taking notes at the front desk which will be dated and time stamped. For the time being, please make sure to include a date and time stamp for any notes left at the front desk along with including a disregard note if you have or know of that note already being taken care of.

• Ops Training Log items for this week

  • Power Outage (Coming soon!)

  • Concussion

Extra Supplies Update

• There have been more RAW notepads left at the front desk, if you are in need of more office or sanitization supplies please note that in your end of shift report.

Staff “Scope of Work” Reminder

• Team problem solving and helping out are so super important and should be nurtured and encouraged. While encouraging BSS and other staff who are not Ops (PAW etc. etc.) to help out, we also need to be mindful of scope of practice and role clarification. Please do not ask BSS or other non Ops employees to come behind the front desk to check people in or perform other duties. Your Ops Fusion accounts are set up such that you all have clearance to more member sensitive data/personal information and the Ops position is the only position that goes through the background check process accordingly. If you need assistance because a member is asking for badminton to be set up or a towel run to happen, or a tour, or you feel a walkthrough is critical at the moment, the BSS team member can do any of those things to help out so Ops can remain at Front Desk.

Door Screening Questions Check In

• It's been brought to our attention that some staff who are asking door screening questions may be remaining more diligent than others, who might not be taking it as seriously at this point and/or not seeing value in them. Pls connect with Emily or Linda about any instances where you think we are not being as diligent as we need to be so that one of us, or Erika and Justin can follow up with the BSS or the Ops that might need a reminder on the value/importance of the screening process and questions. You are also of course welcome to have that conversation and remind the staff member that we have had two instances of members responding yes, that Covid is still present on campus and in the community, and that while the screening questions, may feel tedious they are critical in our efforts to keep the building open and operating accordingly. Thanks :)

NEW Halloween Riddle: What room do ghosts tend to avoid at all cost?

The person who built it sold it. The person who bought it never used it. The person who used it never saw it.

Answer: a coffin

1,2,3,....,38,39,40 LIFE

• Last Week’s Answer: Life being at 40!

Memo

To: Ops Staff

From: Emily and Linda

Date: 10/4/21

RE: Weekly Memo

Pioneer Wellness Challenge is upon us!

This week, various General Studies classes, in total upwards of 450 freshmen, will be visiting the RAW for 30 minute increments, doing a scavenger hunt and learning about our 4 Key Messages.

• Each session time slot will involve between 15-35 students.

• They will queue up outside and be asked the screening questions prior to entering the building

• Many should have signed their waivers already but they can do that here if needed.

• We will check them into the building, per usual, using an id and then add them to the corresponding Pioneer Wellness Challenge appointment time slot that has been set up. (update 10/5/21) I have updated the check in timing factors to provide a longer window.

• They will get into pairs/triads to complete their hunts

• The scheduled BSS can stand over towards the benches (away from Jamba Juice side) and use the Ops iPad to check in general population members so they do not have to wait in line.

• Signs are up on Court #2 alerting members that Court #2 will be closed periodically this week due to a Special Event. Members can view the court calendar online to see when it is open and closed.

• There are (1:15 min) shifts for Pioneer Wellness Challenge posted to Humanity under Special Events if anyone can pick one up here or there.

There is also a physical schedule which Janice gave us so we are aware of when there will be a session. It is tapped above the gloves at the front desk!

Extra Supplies Update

• Per the pics that Adrien shared on Friday, extra/additional padlocks are in the lower EQR red cabinet second from the fridge. The key to open that cabinet is in the safe marked EQR/Outdoor Adventures Cabinets. Make sure you are putting out black plated ones for sale and not the blue plated ones that we rent. Both are in the cabinet as excess inventory.

• Extra Lysol spray is in the laundry room cabinets as well as hand sanitizer replacement bags, and hand sanitizer liquid. Some of the wall mount hand sanitizers get liquid and some get bags. For the liquid refills you’ll want to use the white “u” key that has been added to the Ops key ring.

• Extra Gym Wipes are in the closet in the men’s locker room

General Updates / Reminders

• We’d like to officially welcome our newest team member, Alex! Alex has now moved into the role of Operations Leads and will be starting this week. Please welcome him to our team!

• We've noticed a couple times now that the crank handle has been left out with the volleyball net, please put this back in the equipment closet with the other vball gear when not in use so that it does not get lost/go missing.

• (New as of 10/5/21) - Justin and team has had to revisit how to manage Fitness Center Equipment Orientations such that for the time being we will not be scheduling those via Fusion. Justin is scheduling them on a case by case basis and tending to a backlog list from earlier this semester. He is scheduling them to take place during times when a trained BSS team member is on shift. If someone comes to the front desk and says they have a FCO, please ask them if they know who it is scheduled with and if they do not, ask them to wait in one of the chairs and radio for the FCA on duty and locate the BSS member who is trained on how to provide FCOs and able to lead it.

• Concerning larger volumes of people on courts/studios etc. etc. at times we have arrived at a “Court Capacity/Limit'' of 12 ppl on each court at any given time. I just added this to our website in two places as well. We will also put up signage that speaks to this.

• The bounce pads at the front desk have been fixed/swapped out and the key replaced. Please get back into the habit of setting up an ipad at stations 1 & 3 in the mornings and collecting them/returning them for recharge in the evenings. Thanks!

• Please make sure to fill out any Maintenance Request Forms as needed. This could be done for any lights that are out, leaks, etc.

• I also want to remind everyone that it is okay for badminton and table tennis to be set up at the same time, each using a half court. It is NOT okay to leave the volleyball net up while badminton is up and vice versa. Volleyball needs to be taken down when badminton is set up given how close the poles are to the nets and the end lines/field of play. I really don't want someone to run into something and hurt themselves. Two people were tying to play volleyball yesterday among and around badminton nets and it was very unsafe.

• In you have not done so already, please make sure to fill out the RAW Member Experience Model Follow Up during your next shift

• If you’d like to nominate one of your peers on our Team, Building Support, PAW or even yourself, make sure to fill out an Employee of the Month Nomination Form! These will be due by Saturday, Oct 9th.

Ops Training

• Electric Cart Training - I am still working on this but I hope to pull people off their shifts to do their training in the back lot, behind the wheel, this week

NEW Rebus Puzzle of the Week: 1,2,3,....,38,39,40 LIFE

• Last Week’s Answer: Piece (Ps) of pumpkin pie

Memo

To: Ops Staff

From: Emily and Linda

Date: 9/27/21

RE: Weekly Memo

Added 10/1/21

The bouncepads at the front desk have been fixed/swapped out and the key replaced. Please get back into the habit of setting up an ipad at stations 1 & 3 in the mornings and collecting them/returning them for recharge in the evenings. Thanks!

Added 9/30/21

There are (1:15 min) shifts for Pioneer Wellness Challenge posted to Humanity under Special Events if anyone can pick one up here or there. We could use the extra help. If you can help for a portion thereof, please let me know and we can make some adjustments as needed too.

Pat and Kristiana had a moment last night when two groups were trying to use Court #2 around the same time with one group claiming they had a "reservation" etc. etc. They handled it super well and referred to the policy/process we arrived at earlier this semester. Here is it below again for your review. I also updated the language online to help clarify any confusion for our members. https://www.csueastbay.edu/raw/raw-programs/drop-in-recreation.html

For the fall 2021 semester, Court #2 will be available for Open Recreation. RAW members will be able to request that table tennis, volleyball, or badminton be set up on a first come, first served basis.

1. Requests must be made at least an hour prior to closing

2. Prompting group has an hour to play. If they want to keep playing after the hour concludes, they may, until another group requests to use the space. They will then receive a 10 minute notice to wrap up their activity.

I also want to remind everyone that it is okay for badminton and table tennis to be set up at the same time, each using a half court. It is NOT okay to leave the volleyball net up while badminton is up and vice versa. Volleyball needs to be taken down when badminton is set up given how close the poles are to the nets and the end lines/field of play. I really don't want someone to run into something and hurt themselves. Two people were tying to play volleyball yesterday among and around badminton nets and it was very unsafe.

General Updates

• Erick’s TRX Class is on Tuesday. Additional class on 10/26. 4 people per class.

• Hair ties are available at EQR.

• Athletic tape is in your first aid packs. Please use this for injuries only and not to wrap ankles, wrists, use an alternative to lifting gloves and/or boxing hand wraps etc. etc.

• With the recent power outage Monday morning, we became aware that some flashlights were dead and or misplaced. Linda headed over to Depot this morning and restocked us with new flashlights, batteries, glow sticks, etc. There are now three big flashlights at the front desk. One on each Fitness Center floor in the same location as the first aid kit, and extra flashlights and batteries at the front desk right where our first aid fanny packs are! :)

  1. 1. FYI - Walkie talkies do NOT work when the power is out, main form of communication in the event this type of emergency is using cell phones and/or group me red

• Please make sure to fill out the RAW Member Experience Model Follow Up during your next shift

• If you’d like to nominate one of your peers on our Team, Building Support, PAW or even yourself, make sure to fill out an Employee of the Month Nomination Form!

Ops Training

• We’ll take a week off from Red Alerts this week and instead watch and engage in the interactive CPR/AED training film for Harry. You’ll most likely want to do this in the office behind the front desk during down/light time since it will take about 15 minutes and it loses its effect if you pause it. https://life-saver.org.uk/films

• Electric Cart Training - This week and next Linda will start to pull people off their shifts to do their training in the back lot, behind the wheel

General Prompts

• Remind, Inform, Ask : Pls continue to make notes in your EOS reports regarding members that may need a follow up conversation or email with/from Jen or myself.

NEW Rebus Puzzle of the Week: PumPkinPie

• Rebus puzzles, also known as word picture puzzles or picture riddles, use images or words to convey a phrase or message, typically a common idiom or expression. To help you solve them, make sure to look at word placement, size, color, and quantity. Take your time and don’t give up.

• Last Week’s Answer: Summer

Memo

To: Ops Staff

From: Linda and Emily

Date: 9/20/21

RE: Weekly Memo

New as of 9/22/21

• Erik will be hosting TRX Small Group Workshops. These workshops are for eligible members who are interested in learning the basics of suspension training and how to use the TRX at the RAW. There will be two workshops held this Fall semester, the first next week on Tuesday, Sept 28th and Tuesday, Oct 26th from 4 - 4:45 PM. Members will be able to make their reservation on the RAW Portal.

• It is with mixed feelings I would like to share with you all that Arsh has submitted her two weeks notice, and her last shift will be this coming Saturday, Sept 25th. Arsh has made a solid impact on the team and the RAW in the relatively short period of time she has been with us. We will miss her! She is moving on to other things/has taken an internship in the financial/business sector that more closely aligns with her career goals and interests. Pls join me in wishing her luck!

• In other related staffing news, Nick has started his first week here and the RAW. Please introduce yourself when you see him and help him out if he has questions.

General Updates

• We’ll be having our bi-weekly team meeting this Friday. Please make sure to take a look at our OPS Team Meeting Schedule for the semester, to note down if you are scheduled this week for either an Ice Breaker or Team Builder. This document will be added to the memo each week that we have a team meeting!

  1. For the meeting on Friday, Sept 24th Madi and Emily will each lead an icebreaker and Val and David will lead a Team Builder

• For this week, the following Door Screener shifts are open to pick up and posted in Humanity.

Monday 9/20: 9am - 12pm & 12pm - 3pm

Wednesday 9/22: 12pm - 3pm

Thursday 9/23: 7am - 9am

• Jamba Juice products/boxes that are in the gym court closet - Victor Cervantes is the rep for JJ and will be back throughout the week to access that space. Please let him in.

• We have ordered hair ties for anyone who requests one. They should arrive on Wed and we’ll put them in a basket back at EQR.

• New staff shirts have arrived! Please complete the form link to submit your request for an additional shirt. https://forms.gle/mxDKGmfkMDE6zki28

• RE: Latex Free Bandages

  • Jen and I did a deep dive on this because we thought we had ordered the bandages we have with latex free in mind. We looked on the box and it says “made with no latex from natural rubber” - Apparently in 2014 the FDA ruled that manufacturers could not say their bandages were latex free as there is currently no way to confirm and/or definitively say that bandages are latex free, due to cross contamination etc. etc. Adriana confirmed that the bandates that are in our fanny packs all come from our McKesson boxes that state “made with no latex from natural rubber.” That said, the workaround that Pat and others arrived at this past week is a proper solution if someone is still concerned about the bandages we have. Please use gauze and tape. See note below….

• We also ordered some athletic tape. When that arrives we will put a roll of tape in each Ops Lead fanny pack. Please use this for injuries only and not to wrap ankles, wrists, use an alternative to lifting gloves and/or boxing hand wraps etc. etc.

• Thanks for sending in your “Self Plans.” We will be holding one on ones this week to discuss and set goals accordingly.

• Opening and Closing Checklists have been adjusted and updated to account for changes in Wellness Center operations this year.

• Hygiene products have been replenished in the areas in which they are currently located (EQR and Women’s Locker Room). We have ordered additional baskets that we will affix to the walls in 3 additional sites - Emily has added a checklist item to the opening staff checklist to confirm that that are all restocked daily/as needed. Additional stock products are in the women’s locker room closet.

Ops Training

• This week we will work on:

  • RED Alert Skills Sheet/Exercise for Recovery Position - this has been activated in your training log/spreadsheets, please complete the videos and the quiz by Saturday.

    • We will be starting some hands-on checks in the near future that combine SAMPLE, Bleeding, Fainting, Recovery Position etc. all into one hands-on training :)

  • Electric Cart Training - This week and next I will start to pull people off their shifts to do their training in the back lot, behind the wheel

General Prompts

• Everyone is doing really well with communication. Pls note that we (Full Time Staff) aren't automatically informed when you put a note in a member's Fusion account. So do please still include the info (name/net id/occurrence) in an email or in your end of shift report if you have an instance where you add a note to a member's account and/or need one of us to follow up on it.

• Remind, Inform, Ask : We would like to empower you all to ask people to leave at this point if you have delivered multiple warnings regarding masks. Many other gyms/rec centers are doing this and we are happy to support you all in doing so. What we would like to encourage you to do is: Remind, Inform, Ask.

  • Remind. "Please put your mask back on sir."

  • Inform: "Please wear your mask properly while in the RAW. This is the guideline we are currently following to keep you and others around you safe during this time. If I need to ask you to put your mask back on/wear it properly again, it will be followed by a prompt to leave the building."

  • Ask to Leave: And finally, asking a person to leave the building, conveying to them that you've issued multiple reminders and explained the guidelines and that they will receive an email from management on processes to follow in order to be allowed back into the RAW.

NEW Rebus Puzzle of the Week:

R + R

• Rebus puzzles, also known as word picture puzzles or picture riddles, use images or words to convey a phrase or message, typically a common idiom or expression. To help you solve them, make sure to look at word placement, size, color, and quantity. Take your time and don’t give up.

Memo

To: Ops Staff

From: Linda and Emily

Date: 9/13/21

RE: Meeting Minutes/ALL RAW Notes and More!

New Additions (as of 9/15)

• Extra cans of Lysol for EQR are in the laundry room red cabinets

• We have received a few requests for Zumba to be livestreamed as well. Pls relay to members who have inquired that we are exploring this as an option and we should know by the end of the month if we are going to be able to do so.

• New staff shirts have arrived! Please complete the form link to submit your request for an additional shirt. https://forms.gle/mxDKGmfkMDE6zki28

New Additions (as of 9/14)

• Expected graduation date sheet was sent out this week, please make sure to add your expected graduation date next time you are on shift. Here is the link to that sheet:

OPS Team Graduation Date

• As a follow up to our meeting, concerning shoes/sandals in the WL/Relaxation Room, we can start to enforce the 'shoes on/proper footwear' guidelines at the location where a potential injury could happen. Some people come into the RAW not wearing shoes. This happens a lot when people are playing bball. They come in in crocs or sandals and change into their bball shoes when they get to the courts. And as was mentioned in the meeting some people might wear crocs or something else if they are just going to the RR or even sandals if they are going to a yoga class, where bare feet are permitted. You're welcome to ask the person as they come in, and depending on the location and activity they plan to engage in, they can proceed and change footwear accordingly or return with proper footwear.

General Updates

• If you are using the microphone at the front desk, especially to help with building closing, please be sure that the mic is back on MUTE ALL when you are done using it. We have received a few EOS reports from BSS who are saying they can hear us in the FC....I know I was at the FD once when a BSS member came and told us he could hear us....so please double check that during your shifts we are on MUTE :)

• Self Plan prompts were sent out to everyone last week. Please complete yours by Friday. I will be reviewing and setting up one on ones in the near future to discuss and set goals accordingly.

• Jen has followed up with member Rajveer Singh (netID gu3582) and has suspended his account/access for a week. He has been notified and in Fusion his account now reflects a suspension. Linda had a long discussion with him in person on 9/13 and he followed up with Jen on 9/14 and confirmed the suspension will remain in place. In the meantime, if he comes in please uphold the suspension and as you would in any instance that necessitates, call UPD if you need help escorting someone from the building.

• ALL RAW - Thanks for attending!

• Ops Team Meeting on Friday - Here's a link to the Richard Branson video in case you want to watch it again - We will be following up on it and the RAW member experience model (Role Model - Authentic - Well-informed) in our next few meetings.

• We will be ordering some Hair Ties to have at EQR for members, and also work to get our hygiene product baskets replenished in a systematic way - Emily and I will work on a process.

• If a student wants to enter the RAW in order to visit the toiletries stand, they can do so without having to check in. We aren't actively tracking use or anything like that. If they want to collect toiletries and ALSO stay and use the RAW, then of course we would still ask them to

• Fall Semester Self Plans: I believe that Adrien, Andres, Arsh, David, Jackie, Madi, and Pat all received an email from Jen prompting completion of the self plan. Val, Fabiola, Emily, Kristiana, Adriana - I will be sending you all a link with the self-plan that you submitted over the summer, please review and modify if/as needed by Friday. We will be following up on these next week or so in scheduled on eon ones to set goals for the semester etc. etc.

• If you would like more info on the RAW Club and/or to know more about how that is forming and what being an officer for the RAW club entails, please reach out to Justin or Adam.

Ops Training

• This week we will work on:

  • RED Alert Skills Sheet/Exercise for First Aid/Bleeding - this has been activated in your spreadsheets, please complete the videos and the quiz by Saturday. I will be tabling the "hands on/live" portion of the Fainting in person skills check until later this month.

  • Electric Cart Training

  • Knowledge Checks for EQR

• Infection Prevention Training

  • • If you attended HazComm/Infection Prevention Training but still need to watch the CSU Run/Hide Fight and the Racing Hearts (AED use) videos pls do so during downtime within your shifts this week. That is the final piece of this training. I have added the video links and checkboxes to your training schedules under the first tab. Check off those boxes if you have already watched these two videos

    • I left TWO (2) Infection Prevention/Haz Com sign in sheets next to the clock in station upstairs. If you attended on Friday, please find your name and sign and add your netid accordingly.

• Tour Training - A good deal of you all have not received this official training. I will check in with Janice to see when/if she intends on offering it again in the near future. In the meantime, do please feel free to take the hard copy of the tour script that is in the Ops Binder at the Front Desk and walk around the building and practice so you are ready if/when someone requests a tour and you have the time to deliver it.

General Prompts

• Everyone is doing really well with communication. Pls note that we (Full Time Staff) aren't automatically informed when you put a note in a member's Fusion account. So do please still include the info (name/net id/occurrence) in an email or in your end of shift report if you have an instance where you add a note to a member's account and/or need one of us to follow up on it.

• Remind, Inform, Ask : We would like to empower you all to ask people to leave at this point if you have delivered multiple warnings regarding masks. Many other gyms/rec centers are doing this and we are happy to support you all in doing so. What we would like to encourage you to do is: Remind, Inform, Ask.

  • Remind. "Please put your mask back on sir."

  • Inform: "Please wear your mask properly while in the RAW. This is the guideline we are currently following to keep you and others around you safe during this time. If I need to ask you to put your mask back on/wear it properly again, it will be followed by a prompt to leave the building."

  • Ask to Leave: And finally, asking a person to leave the building, conveying to them that you've issued multiple reminders and explained the guidelines and that they will receive an email from management on processes to follow in order to be allowed back into the RAW.

NEW Rebus Puzzle of the Week:

TRAVEL
CCCCCC

• Rebus puzzles, also known as word picture puzzles or picture riddles, use images or words to convey a phrase or message, typically a common idiom or expression. To help you solve them, make sure to look at word placement, size, color, and quantity. Take your time and don’t give up.

Memo

To: Ops Staff

From: Linda

Date: 9/7/21

RE: 4 Day Work Week!

General Updates

• The two Ipads are still locked in cases at the Front Desk. I hope to get new keys within the next two weeks. We are waiting on a quote from the vendor.

• Jackie joined the team officially this week. YAY! Welcome Jackie! She also got her key in like light speed :) Sorry to those of you who had to wait for a long time. I think everyone is all keyed up at this point.

• BSS will be having their meetings bi-weekly at 3p on the Fridays we will not be meeting. That said, Friday staff, we will need to help cover the FC floors from 3-4p on those Fridays.

• Fusion Log In and Out: We need to get into the habit of signing out of Fusion when we clock out so the next Ops on duty can log in. Pls be sure to pay attention to this.

• Andres, Adriana, Pat, Fabiola and Kristiana stocked new first aid kits/fanny bags. There are two at front desk now for Ops to wear/use and two new ones on both floors of the FCs.

• The Add/Drop Period ended on Wed, Sept 1st. That said you may see some student accounts who used to have access/a green bar with fees paid eligibility come up red now. You can click on the pencil and look at their general info and see that their membership ended on Sept 1st. That is an indication that they are no longer enrolled after add/drop. If they are insistent something is awry with their account you can issue them a student gratuity pass. But please please make a note in their account, and be sure to fill out the member error log form on this website under our tab so Jen can look into their account accordingly.

• As a reminder people in the studios can workout without their shoes on if they are practicing yoga or engaged in a similar activity. If they are riding spin bikes or using equipment, they should have their shoes on.

• I updated the hotkeys for sales so there are no more Gratuity/Try Before You Buy passes for community or alumni members to keep things simple and minimize any confusion. The only buttons for sales now are padlocks, member error pass, student gratuity (TBYB) pass, and fac/staff gratuity (TBYB) pass

Ops Training

• Pls go through the Training Log and update it accordingly. Make it a priority to get any trainings you have not completed as of yet completed by the end of the week. If you cannot do a training (i.e. you do not have access to CSU Learn, pls highlight that cell).

• Concerning the Knowledge Check cells, pls highlight any that you need training on or have questions about so we can run through that info :)

• Electric Cart Training: I think everyone is working on photocopying their ID, filling out their forms, and completing the CSU Learn training that should have been assigned as well. I added two checkboxes to your training log for these items.

• Infection Prevention Training: Some of you still need this training. I have scheduled a handful of you to attend on Friday Sept 10 at 2p prior to our Ops Team meeting at 3p.

• Red Alert Drills: As mentioned in our staff meeting on Friday Aug 27th, we will start to go through some Red Alert drills/exercises so we are all trained up and prepared for various first aid situations. We will start off with the Fainting training module which is live on your training log. Please review the doc, watch the videos etc. and take your quiz during your first shift this week as I will most likely be running everyone through their hands on skill checks during one of your subsequent shifts this week or next.

Court #2 Updates and Happenings:

• I have removed a Table Tennis Table from the closet on the gym floor so you all should be able to come and go and move equipment around a bit more easily

• Fernando (Marketing AC) has updated the Drop In Rec Flyer. It prompts people to request sports to be set up at EQR. Adrien posted them up and took down the old ones.

• Madi updated the calendar for the gym courts so that it no longer rotates, it just says "Open Rec :Badminton, Table Tennis, Volleyball by Request."

• Per our discussions, people can request the sport, it is set up, and they have one hour to play. If another group asks for a new sport after the hour concludes, the group playing has 10 minutes to wrap up their activity.

Group Ex Updates

• Pls be sure to swipe people into the building itself and then also check members into Group Ex Classes. Pls also be sure to issue them a ticket to attend the class.

• On Tuesdays for Zumba, Erick will work with staff to have the room set up for Zumba after his class concludes at 6p. For Thursday, since Erick does not teach classes prior to Zumba, we will need to work with BSS to help Suleima with that. Please have that on your radars.

• Unfortunately Fusion does not have a Waitlist opportunity for Group Fitness classes, such that people cannot add themselves to a waitlist when the class is full. They can still register to attend via Zoom by registering through the links on our Group Fitness webpage (not the RAW Portal). I did enable the standby registration option for Group Ex classes though such that when class start time hits, if people have not shown up and checked in yet, you can add people to the appointment timeslot/class up to the 10 person capacity.

• This week we'll start to issue notices (via email) to people who have registered for a class and not shown up so as to prompt them to cancel their appointment or risk losing privileges cause they are taking a spot away from someone else.

Wellness Center Updates

• Appointments for the Relaxation Room, Lactation Room, and Wii in the Wellness Lounge have all gone live on Fusion. While the 60min appointments for the lactation room will be available at all times the building is open, the RR and Wii will only be open and available when PAW staff members are on site to manage the processes.

• For the RR members can hold up to 1 appt per day. PAW staff will be checking people in for their appointments in the PAW room. You can walk the person back and pass them off to the PAW team member.

• For RR appointments, since they are for a single person, we are allowing the person to shut the door. So while the RR is on the walkthrough form on the ipad, there's no need for you to enter the room if the door is closed.

• Regarding the lactation room however, we will check members in for their appointment and walk them back and key them in, flip the sign, and prompt them accordingly to let us know when they are done.

Dress Code/Safety/Fitness Center

• We made some changes to our dress code/safety policies such that while everyone still needs to have a covering of some sort on, we will no longer require individuals to have their midsections covered (i.e. sports bras, crop tops etc. are fine now). We will ask all members however, to be sure to use a sweat towel as a barrier between themselves and any shared equipment (benches, strength equipment, stretching mats etc. etc.).

• Masks and shoes and shirts oh my: We would like to empower you all to ask people to leave at this point if you have delivered multiple warnings regarding masks. Many other gyms/rec centers are doing this and we are happy to support you all in doing so. What we would like to encourage you to do is: Remind, Inform, Ask.

  1. So first is offering a gentle reminder. Maybe even tugging on your own mask while walking towards someone as a cue, or just simply saying, please put your mask back on sir.

  2. Second is building upon that to say "Pls wear your mask properly while in the RAW. This is the guideline we are currently following to keep you and others around you safe during this time. If I need to ask you to put your mask back on/wear it properly again, it will be followed by a prompt to leave the building."

  3. And finally, asking a person to leave the building, conveying to them that you've issued multiple reminders and explained the guidelines and that they will receive an email from management on processes to follow in order to be allowed back into the RAW.

If you have already, on multiple occasions across multiple days, reminded and informed you can skip the remind part and go straight to informing that you will be asking them to leave upon any subsequent improper masking. Notices have been sent to: Pardeev Reedy Maramreddy (ej2920), Ganaareddy Nachu (kt6301) Manikanta Kodali (nv6200) as they are three individuals that have come up multiple times as folks who have needed constant reminders etc.

• Spotting/Workout Groups: Pls remain committed to and focused on informing members of our masking guidelines as that preventative measure does seem to be the most effective against Covid 19. Please do not feel as if you need to focus as much energy enforcing social distancing as it relates to spotters and people working out together etc. etc. People still should not be stacked on top of one another in the Wellness Lounge and/or eating in there or being unmasked in there, but people can spot one another and they can workout together and share equipment at this point.

Door Screening Positive Response Protocol: On Friday we had a member come in who answered yes to one of our door screening questions such that we denied them access to the RAW. This is the first time that has happened and we subsequently realized that we had not set up a process or protocol for any such occurrence. If this happens again, please relay to the member something of the following "We appreciate your honesty and you letting us know about the potential exposure incident and/or your symptoms and we will relay that information to our Director. Her name is Jennifer Luna, and she will be reaching out to you regarding next steps and information regarding future access to the RAW. For today however, we need to ask you to refrain from entering the building, but she will reach out within the next 24 hours, if not sooner, with steps on how to proceed given your responses to our screening questions."

Pls refrain from asking them about their vaccine status or test result status and/or posting any details of your interaction with them in their Fusion account since it is all considered health protected information. After emailing Jen and I the details of the interaction you can place a generic note in their account stating "Member Access on HOLD. Jen is looking into account and reaching out to member accordingly - LC 9/3/21)"

Rebus Puzzle of the Week: JOBINJOB

Rebus puzzles, also known as word picture puzzles or picture riddles, use images or words to convey a phrase or message, typically a common idiom or expression. To help you solve them, make sure to look at word placement, size, color, and quantity. Take your time and don’t give up.

Memo

To: Ops Staff

From: Linda

Date: 8/30/21

RE: New Equipment Week!

The following is the agenda from our meeting on Friday (save for the updates in the top two bullets) so you can have a point of reference/read through the bullet points once more.

• Well done with the minor waiver process. When you collect a waiver please be sure to put it in my mailbox upstairs. My mailbox is in the office next to the safe. :)

• Re Court #2: after additional consideration, this will be the new process:

  1. We will place a sign at EQR/on Court #2 saying members can request table tennis, badminton, or volleyball for what they want set up.

  2. Requests must be made at least an hour prior to closing

  3. Prompting group has an hour to play. If they want to keep playing after that that is fine, until another group comes in and then they will have 10 minutes notice to wrap up their activity.

  4. Set up 1, 2, or 3 courts or tables. You can have a mix of 2 tables and one badminton court out safety. When vball is out, that should be the sole thing.

• Ops Lead Meetings - Id like to find a time for us to meet for 60/90 minutes, on a standing biweekly basis. Pls update your Humanity account according to any and all hours you could conceivably do a call-in to a ZOOM meeting

Welcome to 2021 Ops Meeting!

Present at 9:30a: David, Emily, Fabiola, Val, Adriana, Andres, Jackie, Linda

Present at 2p:, Madi, Kristiana, Adrien, Arsh, Pat, Linda

Welcome from the Class of 2019

Pulse Check:

• Everyone clocked in? How is everyone?

• Thanks thanks and thanks for everyone’s efforts hitting the ground running.

Housekeeping:

• Schedules

  • How are the shift transitions going? 15 min overlap okay?

  • 15 min breaks and/or 30 min breaks

    • BSS are stacked - they can rotate if/as needed between BS, FC1, FC2 etc.

• Everyone should have keys by early next week (Adrien, Arsh, Andres)

• Closures on the Horizon

  • Monday Sept 6th - Labor Day

• ALL RAW ZOOM staff meeting Saturday Sept 11 9:30a-11:30a prior to opening - Let Jen and I know ASAP if you cannot make this due to a situation you cannot avoid

General Updates

• Group Ex started this past week (in person and on Zoom - 10 ppl cap)

  • Zumba classes will start next week (T/Th 7-8p and Sat from 1-2p on 9/11)

  • We will review the capacity and use/Waitlist to determine if need to move this class to Court #2 at any point in the future

• Ask the Trainer also started this past week

• Fitness Center Equipment Orientations also started this past week - they are on hold now, service to be resumed shortly - can take name/netid and put in EOS report

• Relaxation Room - opening pushed to Sept 7th

• Lactation Room - if anyone comes in to the front desk and asks to use it, we will let them/escort them back to the Consultation Room, key them in, lock the door behind them, flip the door sign and tell them it's a 30 min appointment and to come to front desk when they are done using the space so we can unlock the door accordingly.

• Front Doors

  • Hopefully they are fixed now...….

  • You can move the QR Code stand from inside to outside and back in at will

• Observation reports- any filled out yet?

  • Homework is not an excused absence - let’s be proactive please

• Feel free to task BSS with giving tours and/or give them when and if you have the time - if its busy you can prompt them to go on a self guided tour and ask you any questions they have.

End of Shift Report Happenings

• Anyone sell anything?

  • Padlocks?

  • Post Bac/ALP/PHAP/Non fees paying student memberships?

• Anyone sign anyone up for Free Week?

  • Its over after tomorrow (Sat, Aug 28) :(

• Fusion slowness / Fusion crashing

  • Look them up in the system to see if they are fees paying or non fee’s paying

  • Are they simply just clicking community member instead of Student Fac/Staff to log on to their RAW Portal?

  • Based on the resource usage Fusion techs are seeing, they shouldn't have issues caused by the server or database, so the techs need to know more about the specific rawportal access issue students are having--are their logins being rejected, is it timing out, are they getting an error message, is it loading slowly, etc.?

  • Are they trying to book appointments on campus with campus wifi or using wifi at home?

• Sports on Court #2 and rotation

  • VBall, Badminton, Table Tennis set up when prompted…..

  • A sign saying members can request table tennis, badminton, or volleyball for Court B if what they want isn't set up.

  • Prompting group has an hour. If they want to keep playing after that that is fine, until another group comes in and then they will have 10 minutes notice to wrap up their activity.

  • Requests must be made prior to an hour to closing

  • We should clean up Gym Floor Closet - remove 1 TTB

  • LC will submit a WO to have facilities remove lockers from Gym closet

  • To continue to discourage bball, bballs will not be kept out at EQR and hoops will be raised and court can continue to have equipment on it

• Practice how to use a padlock we sell so you can show members if they are having issues opening or using their new padlock

• Custodial Duty Phone/after hours custodial needs.

  • The protocol for after-hours is to call UPD at 510-885-3333 and they will contact the MPP on-call and the MPP will call the right department to take care of the issue. Do not attempt to call the "on-duty" phone number on the telephone listing at front desk.

  • Earl is my (Linda's) hero

• Mask reminders / Shirt Reminders / Shoe Reminders a plenty. THANK YOU!

• Basketball - still pending, no clear indication from EH&S as to when we will be able to resume this activity

• Lost and Found items

  • Apple Watch?

• Person on track feeling faint - Madi

• Cut lock - Emily

• Cut lock - Adriana

  • Refrain from entering a space/locker room that is not in correspondence with your asserted gender, even if someone asks for help.

• Side door where OA is alarm going off - Adriana

• Laundry! We will get you all trained this week :)

• Waiver signature capture issues

  • Log in info is posted at front desk

• Bounce pads / Barrel lock - getting these replaced shortly

• Refrain from leaving out the Lot D door we come in through at opening….pls exit through EQR or Front Doors.

• Fusion appointment timeslots were ending at 4p and 9p. Revised so its 4:30p on Saturdays and 9:30p/6:30p (M-F)

• Wellness Center reminder - only unlock the Wellness Lounge. All other doors will be unlocked when Janice/Adam arrive at 8/9a. PAW will prompt closers to lock the doors at 7:45p/8p when they leave. WL can remain open, just close internal door.

• College Link on Mondays

  • Court calendars are updated for reservations - this is on the Employee Website also

• Pool use and Job Inquiry Response/Templates in the drafts folder in the rawcenter email

Miscellaneous

• Any questions about anything in memos that you have read?

  • BayCards not at library anymore

Kudos Kudos and More Kudos

• Communication - End of Shift Reports - YAY! We love to read :)

• My mailbox/where to put things :)

• Group Me - good problem solving and reaching out to your peers

Ops Lead Checking In with Jen/Linda - balance of autonomy and practicing problem solving with communicating (EOS report vs. need to know items)

• Key broke in Bouncepad…..vs front doors wont lock at closing

• Toilet is clogged…..vs water flooding/pooling in EQR/flowing out of washing machine

• Dryer wont start…..vs burning smell from lint trap

• Fusion crashed 5 times …… vs power went out

• Someone rolled their ankle, we gave them ice, friend helped them home......vs someone passed out for 15-30 seconds mins, we just called UPD

• Siemens alarm behind front desk is beeping again periodically.......... vs an alarm you have never heard before is going off very loudly

• Shout Outs!

Trainings Follow Up

• Training Log

• Continuing Education Training Log

  • Red Alert Drills - starting with fainting soon :)

• Cart Operator/Driving on Campus - will require DL and additional CSU Learn training module

• SAMPLE review quiz and walk through scenario

Memo

To: Ops Staff

From: Linda

Date: 8/23/21

RE: First Full Week!

Continued Reminders

• • Preview Week will take place from 8/18-8/28. Fac/Staff and non fees paying students are eligible for free access at this time. Those memberships can all be sold at the front desk provided the person has activated their account/signed their waiver.

  • The Relaxation Room will reopen on Aug 30th with 1 person per hour at the half hour starting at 9:30am. It'll be 45 min appointments with 15 min in between each appt to clean - members can book appointments through Fusion just like RAW Access timeslots.

  • Group Exercise classes and Ask the Trainer (both offered by Erick) will resume THIS week, Aug 23rd as well. Members can book appointments through Fusion just like RAW Access timeslots .

Operations/Team Specific

• • You all should be on the Ops Lead Group Me by now. This is our informal way of communicating, mainly about shift coverage. Please engage with it accordingly and respond as able when your team members request a shift change or support due to a lateness/call out/etc. etc. You have all also been added to the RAW All Staff Group Me that is used for all staff messages.

  • I have placed an Updated Contact List in the Operations Binder at the Front Desk. There are also copies of Cut Lock Reports, Injury Reports etc. etc. and then some in that binder.

  • Review your Ops Lead Training Checklist - Use down time during your shifts to complete and work through items you have not yet completed. Later this week I will be adding some "continuing education" items to this so we can all keep learning.

  • Ops Lead Meeting on Friday Aug 27th: You are scheduled for either the one from 9:30a - 11a or the one from 2p - 3:30p. The ZOOM link and PW are below and also posted in the notes section of the Humanity shift.

    1. https://csueb.zoom.us/j/4179542483?pwd=dHQ0UGxLbnZqODV1VW1pQTAwSEU4UT09

    2. Password: RAWsome

    3. Go into your Humanity Account and update your availability (tab in your account profile) by Wed, Aug 25th at closing to include ANY and ALL times you could jump on a 60-90 min zoom call so we can arrive at a better meeting time for all of us to attend.

  • I have posted what I am hoping is the final schedule for the fall semester using the week of Aug 30th as the template. Pls take a look at that week on Humanity and make sure to inform me ASAP if I missed something that you listed on your availability card you filled out 2-3 weeks ago. I will be extending this schedule for the remainder of the fall by/on Tuesday 8/24. https://campusrecreationanduniversityunions.humanity.com/app/schedule/position/week/schedule/957107/3%2c8%2c2021/

    1. Closing shifts have 3 ppl on, starting at 6p to help with that process.

    2. We need help with opening on Wed AMs from around 9a-11a - can anyone help out with that? I am happy to make the shift longer if it makes it more appealing :)

    3. Please work with one another, and myself as needed, during the day to take your 15 minute breaks.

  • Laundry and towel runs - everyone is slowly getting trained up on laundry. We are also not going through that many towels so the need to do laundry as of right now is pretty low. That said, we should be doing at least 1 towel run per shift, and deff one just prior to closing. Please make sure this is happening.

  • We had a professor emeritus stop by the other day and he was told he could not purchase a membership, which was accurate given what we had told you all. We later found out that professor/retire eligible accounts retain full and similar rights upon retiring as if they were still faculty. If this happens again, please give them Jen's card and tell them to email her and she will be in touch with them as to how to purchase a membership and the like. On the other hand, Non-matriculated students are not current students so they do not currently have access rights.

  • It is fine to open the Wellness Lounge when we open the remainder of the building. Please leave all other rooms in the Wellness Center locked at this time unless prompted by/asked by a PAW team member to open something for them.

  • Ask the Trainer and Equipment Orientations start this week. Members can register for both of these online through their Portal just as they do access timeslots. You can check them in at the front desk as well, and make sure to hand them off to Erick/point Erick out to them for Ask the Trainer. He may be in the office in the Fitness Center. Pass members off to a Fitness Center Attendant for Equipment Orientations. Both Erick and FCs are aware of their appointments.

General / Miscellaneous

• • The Shuttle Bus Drivers typically come in to use the restroom by Jamba Juice. That is okay :)

  • Many students ask us how to get BayCards and the like. Everyone can download the app, but if they want a physical BayCard they can follow this link and see how to get theirs. Bay Cards are no longer issued at the library: https://www.csueastbay.edu/baycard/getting-your-bay-card.html

Fusion

• • Log on and appointment issues should be resolved. We reduced the number of available appointment time slots that were showing on the screen from 15 days in advance to 5. We have been told that this should help/work. ITS is also looking into the "slow" internet in Housing to see if that might be the case for residential students....

  • iPad holders are a pain to open. We are looking into alternatives. We have 4 ipads we can use/in rotation so if you leave the ones in at night. We can pull them out in the AM and replace them accordingly. You can also use the iPad in their cases and set them up as 'wavier listening stations' and small hand it off to the person and then wipe it down when they hand it back.

Word of the Week: cacophony - an unpleasant mixture of sounds; harsh noise; discord

Memo

To: Ops Staff

From: Linda