Terms Of Engagement

Terms of Engagement

1. Crux Fides Consulting LLP (CFCA or “we” and its grammatical variants) operates from Mondays to Fridays excluding weekends (Saturday and Sunday) and public holidays. Our operating hours are between 10 am to 12 noon and 2.30pm to 5.00pm.

2.  We are contactable primarily via the following email addresses:

i.                ksw@cruxc.com

ii.               rb@cruxc.com

We have designated the following WhatsApp number as our business account +65 9169 6998. Please note that we do not accept instructions or directions for matters via this number. This means of communication is set up to address simple business-related queries or clarifications and shall be monitored during our operating hours.

3.  Kindly designate an individual and an alternate with a valid working email account (and preferably a telephone number capable of receiving text messages) to provide instructions and for business communications which person/s shall be deemed as duly authorised by you to provide instructions and agree to terms and conditions which shall be in English. CFCA shall deem all communications to such addresses or accounts as valid, secure, and complete upon transmission on our part. CFCA shall not be liable for and shall be free from all liability in any form arising from any harm, damage, loss, or expenses incurred by you because of usage of such addresses and accounts. If CFCA in its sole discretion determines that it is unable to receive proper instructions or directions for any matter after more that three (3) attempts to establish communications with you, CFCA reserves the right to terminate any arrangement with you and we reserve the right to forfeit any funds paid to date towards services and/or products rendered or to be rendered by CFCA without further reference to you. For avoidance of doubt, any amendment to Contract instructions especially as set out in a Work Instruction must be approved in writing by a Principal of CFCA which at the date of this document is Ms Khaw Su Ween or Mr Richard Bangras, for such instructions to be effective and applicable to the Contract. 

4. For avoidance of doubt, to the extent that CFCA is found liable by a court or other venue of competent jurisdiction, CFCA’s maximum liability to you shall be limited to S$5,000 or 50% of the fees you paid CFCA in aggregate (for an engagement or series of engagements), whichever is the lower, for any losses of any nature whatsoever. Any liability if so established, shall only be to you and no other person or entity. No party shall be liable to the other for any loss of profits, loss of opportunity, loss of data or any special, indirect, or consequential losses. Any communication to you which are part of any engagement, are for your sole benefit and are not to be shared with any third party. You shall indemnify CFCA from and against all liability incurred because of such sharing of the said communications.

5.  We strive to respond to any client’s business-related query within seventy-two (72) hours from our receipt of such query, during our operating hours. If for any reason a query requires more time or further clarification from you, we shall let you know accordingly.

6.  Prices for any CFCA service or product shall be as set out in a Confirmation with a Work Instruction provided by CFCA via an email after an assessment of your request. Please note in respect of services provided by CFCA, rates vary according to length of time spent on a matter, complexity, disbursements (ie external expenses we are expected to incur if at all) and any specific instructions you may have.  Upon our initial assessment of any matter, we may at our discretion request that you tender a deposit before we commence any work. Any such deposit and payments you have tendered, shall be forfeited if CSSA must terminate any engagement because of your default in the terms of the Contract as evaluated by our reasonable determination. Please note we may during an engagement determine at our discretion that the nature or type work requested has changed to an extent that requires a revision in any rates originally quoted. In such situations, we shall revise our rates for the engagement but shall not proceed further with the engagement unless you confirm your written approval of the revised rates. If you do not agree to such revisions, we shall terminate the engagement at that stage and bill you for services rendered to date. Unless otherwise agreed all our invoices tendered for goods or services rendered by CFCA are payable within fourteen (14) days of the date of issuance of our invoice for the same and where we hold your deposits, we shall deduct the relevant funds from the deposits upon issuance our invoice. We reserve the right, at our sole discretion, to either suspend or terminate any engagement if payment for any service or good is not provided within this time frame. At present we accept payment via electronic bank transfer (or Pay Now) to DBS bank account no: 0721094193 and UEN No: T23LL1140H. We may update our payment methods from time to time and shall let you know accordingly. Our confirmation of receipt (or non-receipt) of funds you have tendered to CFCA shall be final, conclusive, and binding on you. 

7. We aim to be a paperless organisation from end to end. We therefore will place almost exclusive reliance on electronic means of communication. You acknowledge and undertake the risk that such means of communication may not be the most secure available at the appropriate time or be able to prevent intervention by malicious third parties. CFCA shall not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such means of communications and you agree to keep CFCA free and harmless from any harm, loss, damage, or expenses incurred as a result thereof.

8. This Clause is mutual and applies to all information provided to each other. CFCA and You shall both observe the following obligations:

a.      that all information will be treated as being absolutely confidential;

b.      no disclosures to anyone if not agreed in advance in writing, unless to lawyers, other professional advisors or if a court or regulator demands it or otherwise required by applicable law;

c.   all information is to be kept really secure and no less than reasonable commercial efforts must be applied to keep it secure;

d.     if confidential information has been compromised then report it to the other party immediately; and

e.      return or destroy the confidential information once your engagement with CFCA has ended, subject to laws which say it must be kept.

Each Party agrees that it is reasonable that damages alone may not be an adequate remedy for a breach of this Clause     and CFCA may apply for interim and/or injunctive relief.

9.  Unless otherwise agreed, all arrangements between the parties shall be governed by and construed in accordance with Singapore law and parties agree to submit to the exclusive jurisdiction of the Courts of the Republic of Singapore.