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What are failed orders? How do we solve the problem of failed orders?
The orders fetched from a channel which could not be created successfully at Uniware are categorised as “Failed Orders”.
The two major reasons for an order getting failed are:
Incorrect address – If the billing address is incorrect and the system is unable to recognize the state code, the order is marked as ‘failed’ in Uniware.
No product mapping –The products contained in the order do not find any mapping in the system. For the products whose SKU mapping is missing, the orders are marked as ‘failed’.
FYI: Product mapping is a link between Uniware product SKU and channel SKU. Whenever you add a channel containing some limited products, you need to map the listed products with the ones existing on Uniware.
Option A:
To check the failed orders in the system, check the Overview in Dashboard and click on the ‘Failed Orders’.
Option B:
Or Click on Orders in the main menu and select the view FAILED ORDERS.
View the "Failed Orders" and fix the errors, just select the respective order rows and choose action “Fix Problems”
Search the Item Type and Link the Seller SKU and click on link now
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