Welcoming new patients who have problems with with mental health or substance use issues.
Welcoming new patients who have problems with with mental health or substance use issues.
CONQUER Core Values
CONQUER Core Values
CONQUER is Veteran Owned
CONQUER is Veteran Owned
At CONQUER, our core values are captured in the word T·ACIES — a Latin word for “battle line.” It represents the line we hold together in the fight for recovery, hope, and wellness. These values are not just words; they are actions that define who we are and how we serve.
Together, they form our rallying cry:
Trust the Battle Line.
We trust each other, our mission, and the values that guide every decision we make.
T - Trustworthy
We earn the trust of patients, partners, and communities through transparency, reliability, and integrity. We follow through on our promises — if we say we will help, we do. Trust is built through consistency, honesty, and a genuine desire to serve.
Our reputation is our most valuable asset, and we protect it by doing the right thing, even when no one is watching. Every patient, partner, and colleague should know that CONQUER keeps its word.
A - Accessible
We remove barriers so people can reach the care they need, when they need it.
We serve the entire state of Washington through telehealth, mobile units, and physical clinics.
When traditional options aren’t possible, we meet people where they are — in encampments, jails, shelters, or on the street.
Our after-hours phone system and jail-based programs ensure no patient is left without care, even when others are unavailable.
Accessibility also means affordability — we work to contract with Medicaid, MCOs, and insurers so treatment is never out of reach.
C - Compassionate
We meet every person with empathy, dignity, and respect, regardless of their circumstances.
We treat patients as whole people, not problems to be managed.
Our Certified Peer Counselors walk beside patients with lived experience, reminding them they are not alone.
Compassion also means patience — listening to what patients want for their recovery, even when it looks different from our expectations.
I - Innovative
We find new ways to reach people, deliver care, and repair the broken parts of the system.
From mobile Health Engagement Hubs to integrating psychiatry with housing, we are not afraid to do things differently.
Innovation means saying yes when others say no — building programs in jails, on the street, and in transitional housing.
We constantly evaluate what works and adapt quickly, knowing that standing still in a broken system is not an option.
E - Evidence-Based
We ground our care in proven methods while remaining open to new best practices. We use ASAM criteria, medication-assisted treatment, and integrated mental health care that are backed by research
We train staff to chart, bill, and treat with integrity so our care stands up to scrutiny in audits, courtrooms, and clinical reviews. Evidence-based also means measuring outcomes — tracking how many lives are stabilized, how many patients find housing, and how many reconnect with family.
S - Sustainable
We build systems that endure — supporting both patients and providers for the long run.
Sustainability means financial responsibility: ensuring our clinics, housing, and outreach programs thrive beyond grants or short-term funding.
It also means developing staff, creating pathways for growth, and rewarding loyalty so the people who care for patients are cared for too.
For patients, sustainability means lifelong recovery — not just a 30-day program, but a community that lasts as long as they need us.
Closing Thought
When we say T·ACIES, we’re declaring the battle line we stand on together.
Trust the Battle Line reminds us that our strength is not just in what we do, but in how we do it —
with trust, accessibility, compassion, innovation, evidence, and sustainability.
This is what sets CONQUER apart and ensures our patients receive not just treatment,
but belonging, hope, and a path forward.
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