FAQ
I'm in crisis, what do I do?
In case of an emergency, call 911
Not sure who to contact?
Access 24/7: 780-424-2424
Edmonton Distress Line: 780-482-4357
Suicide Crisis Hotline: 988 (phone and text)
Kids Help Phone: 1-800-668-6868 or Crisis Text Line: 686868
Mental Health Help Line: 1-877-303-2642 (Toll free)
Children and Mental Health Crisis/Mobile Response Team: 780-407-1000
Indigenous Hope for Wellness Hotline: 1-855-242-3310
How do I book an appointment?
Go to the CUE Counselling Services page or the above Booking an Appointment tab and click book online. Another page will open with the listed counsellors and their calendars. Click on a date and time that is most convenient for you.
Can CUE Counselling conduct an assessment for accommodations?
Unfortunately, our counsellors are not able to do assessments.
If you are looking for accommodations please reach out to our Learning Accommodations Services Advisor. Further information can be found on the Learning Accommodations Services website.
How do I cancel an appointment?
You can cancel your appointment from your Jane App sign in or you can email your counsellor directly or studentlife@concordia.ab.ca
How long are appointments?
Appointments are generally 50 minutes. If you booked a Meet and Greet appointment these will be 20 minutes.
What is the cost?
Counselling is free for CUE students registered in a course.
Where are you located on Campus?
CUE Counselling is located in the Student Success Centre across from the Bookstore.