Member Support
Got questions? We can help. Our dedicated support team is available exclusively for Connected Schools members.
Have questions or need support?
Got questions? We can help. Our dedicated support team is available exclusively for Connected Schools members.
For tech support issues, such as trouble logging in or accessing materials on the Common Sense site, email us at connectedschools@commonsense.org. We will respond promptly, typically within the same business day.
For all non-tech questions about the Connected Schools program, member benefits, Common Sense resources for families and educators, or to brainstorm about parent engagement, reach out to Lisa Solomon. She'll ensure a team member will respond to you quickly. Here are several ways to connect:
Text: 310-883-4650 (please mention your name, school, and question)
Email: lsolomon@commonsense.org
Weekly Wednesday Zoom office hours from 9:00am-10:00amPT/12noon-1:00pmET - Zoom meeting ID: 947 9623 4402 or use this Zoom link to join.
Set up a Zoom or phone call by clicking here and picking a time that works best for your schedule.
This site, and the included resources, are designed for our current 2024-25 paid members of the Connected Schools Program. Please do note share this site or program information outside of your school. If you'd like to share how to join or "refer a friend," please go to our membership page. For any questions about this program or its content, email Lisa Solomon at lsolomon@commonsense.org.
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