Complaints Procedure

When Students, Parents and/or Guardians have a concern related to the IB Programmer at ARMS, they should do the following:

Classroom-based concerns (grades, instructional practices, etc.)

  • Address concerns with teacher- via email, phone call, or a conference

  • Escalate concerns to

    • IB coordinator

    • School counselor (assigned to student by grade level)

    • Assistant principal (assigned to student by last name alpha, or to specific departments)

  • Escalate concerns to Principal

  • Escalate concerns to Area Superintendent

  • Escalate concerns to the school district

    • On the district website, there is a subsection for the Board of Education where the elected representatives of neighborhoods and communities can hear and address family concerns. (www.cms.k12.nc.us)


School-based concerns


Note: Staff emails and school phone numbers can be found on the Albemarle Road Middle School website- https://schools.cms.k12.nc.us/albemarleroadMS/Pages/Default.aspx