Embedded Files
Tech Support
Wifi Troubleshooting
Wifi Troubleshooting
How Do I Handle Student Technology Issues
How Do I Handle Student Technology Issues
For students with technical issues (including App store, apps, email and any Mac issue), please ask them to send an email to chshelpdesk@clover.k12.sc.us. Please ask them to include the following information in the email:
Name
Type of issue: Promethean, iPad, MacBook, etc
Description: Please be detailed as possible
A ticket will be created on the student’s behalf and they will be called as soon as possible to get the issue resolved as soon as possible.
They can also visit Alex Love in Room 202 (MacStation) which is right next to the library on the 2nd floor. Should students need to charge, they can also do so in this room. We do NOT lend out chargers to students. The MacStation is open from 7:45 to 3:45 each day and day users may come and go as needed.
Student Help Desk
Student Help Desk
Please make sure that students refer to the troubleshooting handbook or MacBook Essential Lesson videos BEFORE contacting the help desk. This will quickly resolve many simple problems for them and greatly help us work through all student issues as quickly as possible.
Help Desk for Students
Help Desk for Students
Please send an email to chshelpdesk@clover.k12.sc.us or ngchelpdesk@clover.k12.sc.us and include the following
Your Name
Teachers by block
Type of issue: Promethean, iPad, MacBook, etc
Description: Please be detailed as possible
How Do I Handle Teacher Technology Issues?
How Do I Handle Teacher Technology Issues?
Hardware Issues
Hardware Issues
(ie. phone, board, computers, iPad, software/hardware, speakers, WIFI) should be emailed to chshelpdesk@clover.k12.sc.us.
Please include the following information in the email:
Your Name
Your Room Number
Type of issue: Promethean, iPad, MacBook, etc
Description: Please be detailed as possible
A ticket will be created on your behalf to get the issue resolved as soon as possible.
Instruction / Software and Technology Tools
Instruction / Software and Technology Tools
(such as Canvas, Google tools, FlipGrid, etc.), please feel free to email Nick LaFave directly.
Teacher Help Desk
Teacher Help Desk
Please send an email to chshelpdesk@clover.k12.sc.us or ngchelpdesk@clover.k12.sc.us and include the following
Your Name
Your Room Number
Planning Period
Type of issue: Promethean, iPad, MacBook, etc
Description: Please be detailed as possible
Technology Help Line
Technology Help Line
803-810-8003
Monday-Friday8:00 am-4:30 pm
System Status
System Status
Status Page Tutorial
How do I Update CHS Social Media Pages?
How do I Update CHS Social Media Pages?
Website/Facebook/Twitter/Press: Please help Mrs. Brandi Christopher keep our content current by sending her any content, news or photos. It's important that our students shine and each of them deserves the positive press!
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