Troubleshooting

1. Sign out and sign in - If you are on the login screen, click on the Sign out button on the bottom left. If you are already signed in, click on the status bar and then click on sign out. Then sign back in using your school Google account.

2. Shut down and restart - Hold down the power button for more than 3 seconds or power down using the shot down button in the Chromebook status window.  Restart.

3. Check the web filter login. Try to go to yr.no in the Chrome Browser. If you are able to access the site then you have already been enabled by the District's required Lightspeed web filter. If the blue screen requesting login credentials appears sign in using your school credentials.

4. Remove users and add a user again - Sometimes removing users from a Chromebook and then adding a user back onto the Chromebook can reset the Chromebook.

5. Update Chrome OS - A Chromebook automatically checks for updates, but it is also possible to check for and install updates manually.

6. Clear Your Browser History - Press the Ctrl + H key at the same time. This will open the history menu. Click on "Clear Your Browser History", choose what to clear, and clear the data.

7. Clear cache & cookies 

NOTE: School-managed devices may restrict you to remove users and clear browser history. Contact your school's IT Manager if you need assistance.  

Fix Hardware and Software Problems - Google's Help Center page with topics to assist if you're having a problem with your Chromebook hardware or operating system. The most used troubleshooting methon (for a battery that won't charge) is a Hard Reset: 

1. Turn off your Chromebook.

2. Press and hold Refresh  and tap Power .

3. When your Chromebook starts up, release Refresh 

You can also press and hold Back  + Refresh  + Power  for at least 10 seconds.

Chrome Help Center - Google's help center for all browser-related issues. 

When your Chromebook’s operating system (OS) doesn’t work properly, you can recover it. Chromebook Recovery removes and reinstalls the OS. 

• Add the Chrome Recovery Utility to your Chrome browser on any PC or laptop.

• Launch the app

• You will need a 4 GB or larger USB flash drive that you don't mind erasing - plug this into your PC or laptop. 

• Enter the model number of the Chromebook to recover. You can find it on the recovery screen of the Chromebook you are trying to reinstall Chrome on. 

• Follow the on-screen instructions

• The image will take a while to load to the USB flash drive. 

• Once loaded, plug it into the Chromebook and it will rewrite the OS.