Family Rollout & Support

How Should I Introduce ClassTag to Families?

Introduce ClassTag on your other communication channels and let families know what's coming.
Share a presentation at Back-to-School night.
Send flyers home during registration or the first week of school.
Send welcome announcements on ClassTag as priority and public broadcasts to reach as many parents as possible. (Check out ClassTag announcement or newsletter templates in product!)

How Do Guardians Access ClassTag for the First Time?

With ClassTag Connect, there is no reason for guardians to create an account or to use a join code.
Instead, guardian accounts are automatically created when they are uploaded to the school directories (either manually by the school leader, or via data sync.)
Once guardians are loaded into the school directories, they can "activate" their account in one of three ways:

Via Join Link within ClassTag Email or Text

When you begin sending announcements from ClassTag, guardians will receive them via email and/or text. When recipients click on the button within an email, or the link within the text - they will be automatically redirected to ClassTag on the web and prompted to create a password and select a language preference.

That user can now sign in at any time on the web or mobile app with their email address and the new password they just created.

Via Google Single Sign On

If a user's email address in ClassTag is Google affiliated, then it is very simple to sign in with Google SSO. Visit www.classtag.com and click SIGN IN. Now click on the Google button to automatically sign in at any time on the web or mobile app.

Via "Forgot Password"

Visit www.classtag.com and click SIGN IN. Enter the email address (that was uploaded in ClassTag) and CONTINUE. Follow the workflow for "Forgot Password" to create a new password.

That user can now sign in at any time on the web or mobile app with their email address and the new password they just created.

NO NEED FOR A JOIN CODE

If guardians are asking for a join code, they are likely in the wrong place. Please direct them to use one of the methods above to SIGN IN.

If they are not able to sign in, you will need to confirm that the email address in ClassTag is the same email address they are using to sign in.

How Can Guardians Update Their Settings and Preferences?

Guardians must first "activate" their ClassTag account (see steps above) in order to update their preferences.
By updating their ClassTag preferences, guardians are able to ensure they receive your communications in their preferred language and channels.

Update Contact Information

Guardians can update their contact information in ClassTag by clicking on the 3 bars in the top, left corner and selecting ACCOUNT SETTINGS. Select Account Settings again from the menu to update or add contact information.

Staff members with User Manager permission can update guardian contact information directly in ClassTag.

Update Language Preference

Guardians can update their language preference in ClassTag by clicking on the 3 bars in the top, left corner and selecting ACCOUNT SETTINGS. Select Account Settings again from the menu to update their language preference.

Staff members with User Manager permission can update guardian language preference directly in ClassTag.

Update Notification Preferences

Guardians can update their notification preference in ClassTag by clicking on the 3 bars in the top, left corner and selecting ACCOUNT SETTINGS. Select Notifications again from the menu to select HOW they would like to receive notifications, and FOR WHAT they would like to receive notifications.

What Does ClassTag Look Like for Parents?

Frequently Asked Questions

Joining ClassTag

Account Settings + Preferences

Features

Support

How Can I Reach Out to ClassTag Support for Help?