No Contacts

This student does not have any guardians listed.

• Add guardians individually to school or classroom directory.

• Add in bulk from spreadsheet in school or classroom directory.

• Invite to join ClassTag using a classroom join code.

Pending

This student does not have any guardians that have accepted their ClassTag invitation.

• Send more schoolwide announcements to reach families.

• Send a priority announcement so family can receive notification via email and text if available.

• Send a direct conversation to this family.

Unreachable

This student does not have any guardians with good credentials, or have never opened any of the first 5 notifications sent.

• Update contact credentials in school or classroom directory.

• Add another credential, like mobile number for SMS messaging.

• Add a new guardian (if applicable) for this student.

Unresponsive

This student does not have any guardians that have read the last 5 notifications, though they have opened notifications before.

• Update or add another credential, like mobile number for SMS messaging.

• Send more enticing announcements that encourage users to open and read!

• Send a priority announcement to reach families by email and text.

• Encourage users to update their communication preferences in ClassTag.

Engaged

This student has at least one guardian that has read a notification within the last 21, 14, or 7 days.

• Continue to engage with these families through Events, Sign Ups, Parent-Teacher Conferences, and Two-Way Messaging

• Ensure families are aware of how to update their ClassTag settings and preferences.