By default, the board will automatically log out after 30 minutes of being idle. 

To change that, you must log into your AMS account and turn that setting off: 

1. Log into your AMS account.

2. Click "Edit" next to Idle Session Logout. 

3. It is recommended to have it log off after 2 hours. 

4. Click Apply.

You can return to those settings to edit them at any time. 

Link to BenQ Video Instructions

Before cleaning:

• Power off and unplug the display.

• Let it cool before wiping.

Screen cleaning:

• Use a dry microfiber cloth to remove dust.

• For smudges, lightly dampen the cloth with 70% isopropyl alcohol (never spray directly). 

• Wipe gently in straight lines, not circles.

• Let it dry before powering back on. 

What to avoid:

• No paper towels, tissues, or rough cloths.

• No harsh chemicals (ammonia, bleach, strong solvents).

• Don't press hard or let liquid seep into edges.

Other care:

• Dust vents and ports gently with canned air or soft brush.

• Keep area around display clean and well-ventilated.

• Avoid direct sunlight or heat sources.

Frequency:

• Suggested light wipe weekly.

• Deeper clean as needed.

Multi-Window will need to be enabled on the board via the settings:

• * Recommend enabling before or after school.

• Tap settings gear button on front of panel

• Tap advanced

• Scroll down to multi-window

• Toggle on (FYI - this will IMMEDIATELY restart the panel)

Lock the board (04 model) to prevent anyone from accessing it at inappropriate times.

1. Click setting gear button on front of panel

2. Tap "Advanced"

3. Scroll down and tap "Display Locks"

4. Use the toggle buttons for what you want to lock: keypad (buttons on front of panel), remote control, and/or touch. 

Settings > Advanced > Display locks > Touch lock

If you have the updated 05 boards

Unlock the board

For the teacher to easily unlock whatever has been locked, just hold down the "settings" button on the remote or panel for 10 seconds and it will unlock.

"Lock" board - Alternatively, tap your NFC card to quickly log out.  Tap again when you return (all tabs, apps will be as you left it).

Option 1: From Settings, click on the blank screen icon at the bottom of the pop-up window.

Option 2: Change the blank button settings on the remote so that it blanks out the screen but does not mute the board. 

• On the front pane of the board, press Settings

• Tap Display

• Scroll down and tap Advanced Settings

• Scroll down and select the drop down next to "Remote control Blank button" 

• Select "Blank Screen Only"

Substitutes will log into the board using Guest mode to do Option #1 below. Or follow Option #2 to mirror the teacher laptop or Chromebook. 

• Option #1: If the teacher gave the substitute instructions to share with students via a Google Doc/Slide, the Substitute will open the Chrome app from the home screen of the BenQ board, sign into their account, and type the URL for the Doc/Slide into the browser. Or if it was shared with the sub, he/she can open the Drive app to access the file rather than opening Chrome.

• Option #2: If laptop is not available, the CTA can issue a Chromebook to the sub for the day. The sub can plug in the HDMI cord on the teacher's desk to their Chromebook in order to display the "Teacher PC" on the board. See Steps 3 and 4 on the BenQ One-Pager Quick Guide to learn how to project the Chromebook and to switch sources.

• Tap “Login” on the left side of the BenQ Board

• Select “SSO” (do not type in your credentials yet)

• Select Login with Google

• Enter yourCVISD email address and password.

• You will more than likely have to add your Microsoft Credentials and authenticate on your personal device. 

Learn cool tips to navigate your board more easily and level up your BenQ skills. Check out this presentation with our top 10 BenQ moves.