Here are a few things you can try:
Make sure you are connected properly to your wifi. More information: here
If you have a modem and a router: Try unplugging them for 30 seconds and replug them.
If the first to options aren't working, contact your ISP (internet service provider)
The School district has a list information on different deals from commercial internet service providers as well as information for free/low-cost internet access. You can check out this resource: here
There are three locations you can drop your Chromebook at:
Fitzpatrick Annex Building(rear of Fitzpatrick Elementary School): 4101 Chalfont Drive, Philadelphia PA 19154
Martin Luther King High School: 6100 Stenton Avenue; Philadelphia, PA 19138
South Philadelphia High School: 2101 South Broad Street
❗If you are unable to receive a replacement please contact your school.
Contact you school to receive one.
6th to 12th graders are allowed to reset their own passwords. To reset your password you can:
Select "Forgot your Password"
Answer your security questions
Change your password
According to the School District's policy, you cannot login to the school district unless you are in the 48 contiguous states.