• Childology operates a cancellation policy for all child psychiatry & psychology appointments scheduled with our practice. 

• Cancelling or rescheduling an existing scheduled appointment, and non-attendance without notice (‘no-show’) will strictly incur a cancellation fee. 

• Childology reserves the right to refuse to schedule any further appointments until outstanding fees are paid, at the discretion of the Case manager. Under exceptional circumstances at the discretion of the Case manager, the cancellation fee may be waived.

It is your responsibility to ensure that you attend your scheduled appointment. 

Please keep in mind that any appointment can be delivered via Online chat, so this is an alternative to cancelling your appointment altogether. 

• Cancellation of Your Appointment at Short Notice Has an Effect on:

1. You. Overcoming your psychological or physical well-being difficulties requires a commitment to your treatment. Progress simply cannot be made if you do not attend your psychological appointments as scheduled as momentum of treatment is lost.

2. Other clients. There are many clients who are on a waiting list for an earlier appointment, and these clients are missing out on an earlier appointment they need. 

3. The psychologist. Inadequate notice of change to appointments and non-attendance is disruptive to the psychologist’s time who has allocated your consultation time to you to help you achieve your treatment goals.

• Appointments Reminder Strategies

Place a sticky note somewhere you will see regularly. 

Add an event on your phone calendar, and set an alarm reminder for the appointment. 

Ensure that your appointment does not conflict with other commitments. 

*Business day; 10 am – 10 pm from Saturday to Thursday.

Thank you for choosing Childology for your well-being treatment! We look forward to helping you achieve your goals.