Privacy Policy

Privacy

Note: The wording in this document reflects the requirements of the General Data Protection Regulation 2016/679 (GDPR), which came into effect in the UK on 25 May 2018.

Data controller: Change Oasis Limited, trading as EmergentTeams, Woodlands, West Green Common, Hartley Wintney, Hampshire, United Kingdom, RG27 8JE.

Change Oasis Limited, trading as EmergentTeams (“we”, “us”, “our”, “EmergentTeams”) collects and processes personal data relating to clients to whom we provide team and individual coaching, peer to peer group coaching and consultancy services (“Clients”) and facilitate peer to peer networks with other professionals (“Professional Networks”). We are committed to being transparent about how we collect and use this personal data and to meeting our data protection obligations.

This Privacy Notice explains how we will process the personal data relating to you, if you are a Client or a member of our Professional Networks, when you engage with us.

Clients

What information do we collect about Clients?

We collect a range of information about you. This includes:

• your full name (where Client is a sole trader), or the name of the Client representative;

• your contact details, including email, address and telephone number; and

• your job title.

Mostly, we collect this information either directly from you by email or over the phone, from the contact form on our website, or from LinkedIn.

We may sometimes collect additional information about you from our existing Clients and contacts.

Your data will be stored securely in our company Google Drive.

Why do we process personal data about Clients?

If we are providing you with coaching or consultancy services, we may process your personal data in order to enable us to perform our service contract with you.

Our Professional Networks

What information do we collect about individuals in our Professional Networks?

We collect a range of information about you. This includes:

• your full name;

• your contact details, including email, address and telephone number; and

• your job title.

We collect this information either directly from you by email or over the phone, from the contact form on our website, or from LinkedIn.

We may sometimes collect additional information about you from our existing Clients, members of our Professional Networks, and contacts.

Your data will be stored securely in our company Google Drive.

Why do we process personal data about individuals in our Professional Networks?

We process your personal data in order to:

• Establish and maintain our network of professionals; and

• Keep you informed of our latest news and industry news, as well as our exclusive networking events; and

• From time to time, to send you our email newsletter.

When we process your personal data as part of our Professional Networks activities, we do so on the basis that we have a legitimate interest in processing your personal data, which enables us to maintain contact with you in order to provide you with resources and networking opportunities that may assist you, us and all of our network professionals to build and maintain your networks of professional contacts. Any processing of personal data relating to individuals in our Professional Networks shall be done with the purpose of promoting our aligned interests to boost business performance across our Professional Networks.

Where we rely on legitimate interests as a lawful basis for processing personal data, we will consider whether or not our interests are overridden by the rights and freedoms of the individuals in our Professional Networks

If you do not wish to be part of our Professional Networks, you may opt-out at any time by emailing hello@emergentteams.works.

Clients and our Professional Networks

Who has access to your data?

We keep your information confidential but may disclose it to our personnel (including our consultants, sub processors or subcontractors) insofar as it is reasonably necessary for the purposes set out in this Privacy Notice, provided that they do not make independent use of the information.

We are located solely in the EU and we will not transfer your data outside the EU.

How do we protect your data?

We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Our IT systems are all password protected.

Please be aware that, while we place a high priority on the security of all information that we hold and process and we endeavour to provide robust, commercially reasonable security at all times, no security system can prevent every security breach.

For how long do we keep data?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or accidental disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, as well as any applicable legal requirements.

Your rights

• As a data subject, you have a number of rights. You can:

• access and obtain a copy of your data on request;

• require us to amend incorrect or incomplete data;

• require us to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;

• object to the processing of your data where we are relying on legitimate interests as the legal ground for processing;

• ask us to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override our legitimate grounds for processing data; and

• request a machine-readable copy of your personal data which you can use with another service provider.

Please send your requests to hello@emergentteams.works.

We may request specific information from you to help us confirm your identity to ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

If you believe that we have not complied with your data protection rights, we would encourage you, at first instance, to raise your concerns or complain to us by contacting joss@emergentteams.works, so that we may make every effort to address your complaint.

Alternatively, you can raise your concerns or complain to the relevant data protection supervisory authority, which in the UK is the Information Commissioner’s Office at https://ico.org.uk/concerns/.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide any of your personal data to us. However, if you do not provide the personal information requested, we may not be able to provide you with the team and individual coaching, peer to peer group coaching, consultancy and peer to peer network services that we offer.

Website Users

Website cookies

Cookies are small files of letters or numbers downloaded onto a device when users access websites. They are widely used in order to make websites work, or work more efficiently, or to personalise your experience, as well as to provide service information to the owners of the site.

We use cookies to help identify your computer. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customer needs. We only use this information for statistical analysis and then the data is removed from our system.

To achieve this we use the services of Google Analytics and will only share data in an anonymised form, ie no personally identifiable data such as a name is disclosed.

Links to other websites

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

Marketing

Unless specifically agreed, EmergentTeams does not undertake direct marketing activity using personal data held within our databases.

We may occasionally share information with our business customers such as news, our events or information you have requested, or just general details about the company and our work that may be of interest.

We do not sell any of our information to any third party for any external marketing.

Any changes to our marketing activities will be updated in this Policy and we will ensure that the activity we undertake will be compliant with UK and European data protection regulations.

Changes to this Privacy Notice

We reserve the right to update this Privacy Notice at any time, and we will provide you with a new version of this Privacy Notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

This Privacy Notice does not form part of any contract to provide services.

If you are unsure about how or if this Privacy Notice applies to you, please contact hello@emergentteams.works.