Tech Support
Device Troubleshooting
Zscaler Login Issues (firewall):
You must use FULL email address (ie: student22@cfci.net) and password (student's PowerSchool number)
Chromebook Login:
Username: You do NOT put @cfci.net (ie: student22) and password (student's PowerSchool number)
When do I contact the Teacher?
Is your question regarding CURRICULUM or a teacher ASSIGNMENT?
Is the link your teacher assigned blocked?
Are you having issues logging in to a website that you regularly use in the classroom?
When do I submit a Tech Request?
Mechanical/device issues
Computer/iPad Login issues
Broken device/replacement inquiries
Tech Request for Students, Parents & Teachers
What happens when I file a Tech Request?
Paul Allen, CFCI Network Administrator, will receive all requests and will address mechanical, server, and other support issues.
The Support Team with address issues that arise that the can be taken care of quickly (ex. missing logins, access to a file, etc).
Screenshots of the issue will expedite the process. PLEASE include whenever possible!
For all tech support requests, please allow at least 12 hours for response (unless it is a weekend).
We promise, we are working on your issue!