Tech Support

Device Troubleshooting

Zscaler Login Issues (firewall):

  • You must use FULL email address (ie: student22@cfci.net) and password (student's PowerSchool number)

Chromebook Login:

  • Username: You do NOT put @cfci.net (ie: student22) and password (student's PowerSchool number)

When do I contact the Teacher?

  • Is your question regarding CURRICULUM or a teacher ASSIGNMENT?

  • Is the link your teacher assigned blocked?

  • Are you having issues logging in to a website that you regularly use in the classroom?

When do I submit a Tech Request?

  • Mechanical/device issues

  • Computer/iPad Login issues

  • Broken device/replacement inquiries

Tech Request for Students, Parents & Teachers

For quick fix tech issues, email: help@cfci.on.spiceworks.com

To submit a Tech Help Desk Ticket, fill out this form: https://cfci.on.spiceworks.com/portal

What happens when I file a Tech Request?

  • Paul Allen, CFCI Network Administrator, will receive all requests and will address mechanical, server, and other support issues.

  • The Support Team with address issues that arise that the can be taken care of quickly (ex. missing logins, access to a file, etc).

  • Screenshots of the issue will expedite the process. PLEASE include whenever possible!


For all tech support requests, please allow at least 12 hours for response (unless it is a weekend).

We promise, we are working on your issue!