Paid staff vacancies
When applying for a position with us, we ask that you take the time to complete our short, anonymous, Diversity Monitoring Form.
This is not linked to the shortlisting process.
Current Vacancies
Are you a creative self-starter with lots of energy and ideas?
Do you have experience of dealing with a wide variety of people and organisations?
Do you want to work for an organisation that provides a warm, feel good factor because your work will help some of the most vulnerable people in our community?
Then we want to hear from you!
1. Advice Services Coordinator - peripatetic
£26,519 per annum pro rata
Hybrid - All our offices in Cherwell & West Northants and remotely
37 h a week
Permanent contract
Citizens Advice North Oxon & South Northants (CANOSN)
For applications please email CV and Cover Letter to recruitment@cano.org.uk
The Advice Services Coordinator (ASC) is part of the ASC team, who are jointly responsible for the quality and day-to-day organisation of the advice services in Cherwell & South Northants.
Responsible to the Chief Operating Officer, ASCs monitor and improve quality of advice, and supervise paid and volunteer advisers, volunteer supervisors and receptionists.
Main objectives:
Provide day-to-day supervision of face to face advice services at our offices in Cherwell and West Northants, as required
Provide remote supervision at times required by our advice service
Contribute to the improvement of quality by checking cases and providing feedback to the advice team, in order to improve outcomes for clients
Contribute to ensuring advice projects achieve targets
Contribute to training as required
Key accountabilities
Service delivery
Provide specialist support and act as consultant to the advisers and supervisors
Contribute to quality of advice monitoring procedures
Monitor quality of work through case checking and analysis
Undertake supervision of advice sessions, including face to face, telephone and digital advice
Ensure all relevant policies and procedures are followed during the advice sessions
Ensure that social policy issues are identified and reported to the CitA Research and Campaign team
Act as key holder and liaise with Service Coordinator to be a “paid presence” when required
Attend regular meetings of paid and unpaid staff
Encourage good teamwork and lines of communication between all members of staff and volunteers
Administration
Maintain and monitor effective and efficient IT and administrative systems
Monitor health and safety policy with regard to staff, equipment and premises within statutory requirements
With the Chief Operating Officer, maintain and carry out complaints procedures in accordance with Citizens Advice guidelines.
Training and development
Identify and implement own training and development needs
Identify the training needs of staff and volunteers as appropriate and contribute towards CANO's training and development plan
Assist with training activities as appropriate, in conjunction with the Training Officer and Advice Services Team
Other duties and responsibilities
Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service
Comply with health and safety guidelines and take responsibility for your own safety and that of colleagues.