Does the Chromebook have a dead battery? If the battery light (to the right of the shift button on the keyboard) blinks orange when you press the power button, then the Chromebook needs to be charged.

Does the charger work? If the charger is working, a light will show on the power adapter.

If the Chromebook is plugged into the charger and does not turn on, try to restart the computer. Hold down the refresh key (looks like an arrow in the shape of a circle at the top of the keyboard) and the power button (top right of the keyboard) at the same time for ten seconds. Release the keys, then press the power button once more. If the Chromebook, does not turn on at this point, please fill out a tech request or call Mrs. Minor.

Make sure that you are using the correct username and password. Your username and password can be obtained by asking any of your teachers or Mrs. Minor.

It's possible that the server is overloaded when you are trying to login. Start over and try again.

If your username and password aren't working, confirm that you are logging into caswell.instructure.com instead of canvas.instructure.com. You can also go through the IAM portal that is linked on the Caswell County Schools home page.

Clear your browser memory. Click here to view a video that shows this process step by step.

Finally, try restarting your Chromebook.

Double check that you are signing in with the correct credentials. Make sure there are no spelling errors, typos, etc.

Suspensions from chromebooks can be issued by admin. If this is the case for you, it will be unlocked as soon as the suspension has ended.

If you don't know why you are blocked from logging into your Chromebook, please call the school to let us know. You may need to bring the Chromebook by the school for it to be unlocked.