Policies
Policies
For a smooth and enjoyable experience, please review the policies before reserving your spot.
All sales are final. There will be no refunds for sessions except where required by law.
Refunds will not be issued for unused sessions, late cancellations, no-shows, scheduling conflicts, illness, travel, or changes in personal circumstances.
In the event the session is cancelled, clients will receive a credit, rescheduled session, or alternative option, not a monetary refund.
A minimum of 24 hours’ notice is required to cancel or reschedule sessions. Late cancellations or no-shows will be charged in full.
I reserves the right to cancel, reschedule, or modify classes, sessions, at any time due to instructor illness, emergencies, space availability, equipment issues, or other unforeseen circumstances.
For your safety and hygiene, grip socks are required for all Reformer sessions.
Clients must wear grip socks while using equipment
Bare feet or regular socks are not permitted
This helps prevent slipping and keeps equipment clean for everyone.
Effective Date: April 9, 2026
Your privacy is a priority. This policy outlines how your information is collected, used, and protected when you interact with our website, booking links, and services.
This Privacy Policy applies to all interactions through:
Our website (Google Sites)
Our booking links (via Linktree)
Third-party booking and payment platforms
We may collect the following information when you use our services:
Personal Details
Name
Email address
Phone number
Booking Information
Appointment details
Session history and preferences
Health & Fitness Information (Optional)
Information shared through intake or waiver forms for safe participation
Payment Information
Securely processed through third-party providers (we do not store full payment details)
Technical Data
IP address
Browser type
Website activity (via cookies or analytics tools)
Your information may be collected through:
Contact forms on this website and Linktree
Links accessed through Linktree
Booking and scheduling platforms
Payment processors
Intake and waiver forms
Your information is used to:
Schedule and manage sessions
Communicate booking confirmations and updates
Process payments and send invoices
Personalize your Pilates sessions
Maintain client records for safety and service quality
Improve your overall experience
We never sell or share your personal information for marketing purposes.
We use trusted third-party services to operate our business, including:
Booking and scheduling platforms
Payment processors
Website hosting (Google Sites)
Link-in-bio tools (Linktree)
These platforms may process your data according to their own privacy policies.
All payments are processed securely through third-party providers.
We do not store or have access to your full payment details.
Our website may use cookies to:
Improve functionality
Understand user behavior
Enhance your browsing experience
You can disable cookies through your browser settings at any time.
We take reasonable steps to protect your information, including:
Secure booking and payment platforms
Restricted access to personal data
Digital safeguards
Please note: no online system is completely secure.
You have the right to:
Access your personal information
Request corrections
Withdraw consent (where applicable)
To make a request, contact:
cassie@cassiekirkos.com
We retain your information only as long as necessary to:
Provide services
Maintain business records
Ensure client safety
This policy may be updated from time to time.
The latest version will always be posted here with the updated effective date.
Cassie Kirkos
Toronto, ON
cassie@cassiekirkos.com
By booking a session through our website, email or Linktree, you acknowledge that you may be required to complete an intake form and liability waiver prior to participation.