I can’t get into my Class Connect Session or the OLS/ Online MS/HS

• Clear your cookies and cache on your computer. (In Google Chrome, Press Ctrl+Shift+Delete) Try again.

• Check email, ParentSquare and/or Facebook to see if there is a service disruption.

• Check help.k12.com to see if K12 has posted an outage notice.

• If there is not an interruption

  • call K12 help, 866-512-2273 and reach out to your teacher(s) by email to inform them of the login issues.

• If there is a confirmed interruption

  • Check your email to see if the teacher sent a Zoom link to get in the class.

  • Check the Fire Drill website

  • work on your lessons within the OLS.

  • Watch your schedule for class cancellations or to retry accessing them.

  • Continue to check your school email for information/announcements.

Technology is wonderful, but it does fail. It tends to fail just before an important deadline. For this reason, it is very important to have a back-up plan. Technical issues are not acceptable reasons for missing deadlines. Before you start your course, develop a ‘Plan B’. Some things to consider are:

• Where will you work if your normal internet service goes down? Some families have a device with hot spot, or they go to their local library or coffee shop with free wi-fi.

• If you have a K12 loaner computer, and it breaks or gets a virus, call K12 Tech Support and notify your Advisor.

• Whose computer can you borrow while you wait for K12 to fix it or to send you a replacement?

• If you do not have a K12 computer, where will you get your computer fixed if something happens to it? What will you use until your computer is fixed?