What if I need technical support?

• Please open a ticket in the IT Service Center.

• Technical support is only available for District-owned technology, non-district owned technology is not supported. In addition, home support visits are not available.

What if a student needs technical support?

• If you are not able to resolve the issue, please direct the student to the library for assistance.

What if a student needs their Chromebook repaired?

• Students should go to the library for assistance. If available, a Chromebook loaner will be issued to the student until their device is repaired and returned to them.

What cloud-based storage services are permitted to be used?

• The only two board approved cloud storage services are OneDrive and Google Drive. Note that this is referring to district issued OneDrive and Google Drive accounts only, NOT personal accounts.

What if a student needs to reset their password?

• If you are on campus you can use the "Student Password Reset" button on this web page and login using your district account to reset student passwords.

• The Student Password Reset portal is only available while connected to the CCSD network.

What if a student does not have Internet access at home?

• Direct students to contact their Library Media Specialist to determine if they qualify for hotspot services.