1. What areas do you serve?
We provide non-emergency medical transportation (NEMT) throughout Virginia Beach, Chesapeake, Suffolk, Norfolk, & Portsmouth and surrounding areas. We also offer long-distance and out-of-state transport upon request.
2. How do I book a ride?
You can book a ride by:
Calling us at: 757-917-3027
Emailing us at: wealwayscaretransport@yahoo.com
3. What types of transportation do you offer?
We provide:
• Ambulatory transport (for individuals who can walk with assistance)
• Wheelchair transport (for clients using wheelchairs)
• Stretcher transport (Coming Soon)
• Dialysis, chemotherapy, and rehabilitation transport
• Hospital discharge transportation
• Private pay & long-distance transport
4. How much does a ride cost?
Our pricing varies based on the type of service and distance. Please visit our Services & Pricing page for full details.
5. Do you accept insurance or Medicaid?
We are in the process of enrolling with DMAS to accept Medicaid for NEMT services. At this time, we accept private pay and can provide documentation for reimbursement if applicable.
6. Do you offer same-day or last-minute rides?
Yes, but availability is limited. A $15 same-day booking fee applies for last-minute requests. We recommend booking at least 24 hours in advance.
7. What if I need to cancel my ride?
We understand that plans change. Please notify us at least 4 hours before your scheduled pickup to avoid a 50% cancellation fee.
8. Do you provide assistance getting in and out of the vehicle?
Yes! Our drivers are trained to provide door-to-door and door-through-door assistance for all clients. If extra support is needed, we offer escort assistance for an additional $20 per trip.
9. Are your drivers trained and insured?
Absolutely! All our drivers are:
CPR & First Aid Certified
Background-checked & drug-tested
Trained in passenger assistance & wheelchair securement
Fully insured for NEMT services
10. What safety measures do you have in place?
Safety is our top priority! Our vehicles are regularly sanitized and maintained, and our staff follows strict safety protocols to ensure a smooth, secure ride.
11. Can family members or caregivers ride along?
Yes! One companion may ride for free with the client. Additional passengers may be allowed based on vehicle capacity for a small fee.
12. Do you provide transportation for non-medical trips?
Currently, our focus is on medical-related transportation. However, we may accommodate special requests for seniors and individuals with mobility challenges.