Privacy Policy: This Privacy Policy explains how CarCuro’s Mobile Application collects, uses, discloses, and protects the information of users who access or uses CarCuro’s expertise services of car and automative detailing, including but not limited to the provision of paint protection film (PPF) application services, car polishing, waxing, compounding, paint correction, ceramic coating application, paint and surface restoration, and interior and exterior cleaning and reconditioning for all types of vehicles through Application namely, CarCuroHereinafter referred to as “Application”. By using this Application, you agree to the terms of this Privacy Policy.
The Application is intended for use by individuals who are legally capable of entering into binding agreements and managing vehicle-related services. Accordingly, thesaid Application is not intended for use by individuals under the age of 18 years.
1.Collection of Information:
The Application may request, collect or process certain information including data that it considers necessary, relevant or incidental for delivering and enhancing the Services.
Such Information may be collected from the following sources:
• Information provided by vehicle owners or authorized users: Information that vehicle owners or authorized users voluntarily and affirmatively provide to us while registering, using the Application or interacting with the Services.
• Automatically collected information: Information that is automatically collected when vehicle owners or authorized users’ access or log in to CarCuro’sWebsite or Mobile Application, including certain technical or usage-related data generated through interaction with the Application.
2.Personal Information:
While registering or using this Application it may collect the following Personal information of vehicle owners or authorized users such as:
• Full Name
• Phone/Mobile Number
• Email Address
• Address or Location details
• Vehicle details (model, registration number, Vehicle Identification Number etc.)
• Payment Method
3.Non-Personal Information:
This Application may collect non-personal information such as:
• Device information
• I.P. Adress
• Application usage data
• Cookies and analytics data
4.Lawfull Processing of Data:
The Application is committed to ensuring the protection and lawful processing of personal data in accordance with the provision of the Digital Personal Data Protection Act,2023 (“DPDP Act”). All personal data collected will be processed lawfully, fairly, and for lawful purposes directly related to the services provided by the application. Only such personal will be collected as is necessary for the intended purpose.
5.Modification & Service History Disclosure:
The Application may allow vehicle owners or authorized users to provide information regarding modifications, performance upgrades, accessories installed, repair records, and service history of a vehicle (“Modification & Service History Data”). This information may include but is not limited to, details about engine modifications, aftermarket parts, tuning, maintenance activities, servicing dates, and repair documentation.
6.Purpose of Collection:
The Application may collect, store, and process this information for purposes including vehicle record management, service tracking, improving platform features, facilitating vehicle transactions, or providing relevant recommendations and insights to users.
7.No Verification Guarantee:
The Application does not independently verify the accuracy or completeness of user-submitted modification or service information and shall not be responsible for any inaccuracies, omissions, or misrepresentations in such data.
8.Using of Information:
The information collected may be used for the following purposes:
• To provide car servicing and vehicle modification services.
• To schedule service appointments.
• To communicate service updates and reminders.
• To improve CarCuro’s services and user’s experience
• To process payments.
• To comply with legal obligations.
9.Sharing of Information:
CarCuro do not sell or rent your personal information. However, we may share information with:
• Authorized service partners and garages
• Payment gateway providers
• Technology and hosting service providers
• Potential transfer of data in case of mergers, acquisitions, or sale of assets.
• Government authorities if required under applicable law.
• Our parent company, affiliates, subsidiaries, dealers, services providers and other business partners.
• In response to subpoenas, law enforcement and regulatory inquiries, government agencies, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims;
Whereas, CarCuro believes that it is necessary to share the information in order to investigate, prevent, or act against any illegal activities, suspected fraud, technical issues, situations involving potential threats to the physical safety of any person, activity CarCuro may consider to pose a risk of being an illegal, unethical, or legally actionable or as otherwise required by law.
10.OTP Integration and Data Retrieval through APIs:
The user acknowledges and agrees that the Application uses One-Time Password (OTP) based authentication system integrated with various Application Programming Interfaces (APIs) for the purpose of identity verification, account authentication, and retrieval of user/customer related information necessary for providing the services. For the said purposes, the Application may connect with third-party platforms and digital services, including but not limited to WhatsApp, Instagram, government portals, and other social media or digital platforms.
The Application requests for OTP by submission of OTP through Application, customer/user expressly allows Application to Firstly, Authenticate the customer’s\user’s identity through OTP verification. Secondly, Access, retrieve, or verify limited customer information available through such integrated APIs solely for service – related purposes. The said information would only be used for facilitating services, communication, verification, and compliance requirements.The customer/user further acknowledge that the OTP shall be provided voluntarily and that submission of the OTP constitute consent to the above activities.
The Personal data and Non-Personal Data mentioned in Clause No.2 and Clause No.3 respectively, having minimal scope will be collected for the sole purpose of providing of services.
11.Communication of Promotions and Marketing:
The user hereby expressly gives consent to the Application using the user’s or customer’s contact details, including but not having limitation to use of mobile number, email address, and social media identifiers, for the purpose of communicating offers, deals, promotions, service updates, and other marketing or information content.
Such communications may be through various channels, including but not limited to email, SMS, phone calls, and digital or social media platforms such as WhatsApp, Instagram, or other similar platforms. The Application may engage authorized third-party service providers to facilitate such communications.
12.Location Access:
The user/customer gives consent to the Application accessing and using the customer’s real time or approximate location data for the purpose of facilitating pickup and delivery services. Such location access shall be used solely for operational purposes, including but not limited to identifying service locations, coordinating pickups and deliveries, and ensuring efficient service execution. The Location access is enabled voluntarily and may be disabled at any time through device settings; however, disabling such access may impact the availability or efficiency of certain services.
13.Data Security:
In order to make every effort to ensure that user experience on the Website / Mobile Application is secure, we use encryption technology to protect usersagainst the loss, misuse or alteration of user’s personal information. When user fill out any contact forms or access user’s account, a secure server encrypts all of users information.
14.Vehicle Modification Disclaimer:
Any vehicle modifications requested through the Application are performed based on the customer’s instructions. The user acknowledges that:
• Certain modifications may require approval from the Reginal Transport Office (RTO). The customer is responsible for obtaining any required permissions.
• Some modifications may affect vehicle insurance coverage, warranty, or resale value for which CarCuro will not be responsible.
15.User Discretion and Option to Discontinue
User may choose to block cookies by adjusting the settings on user’s browser to refuse all or certain cookies. However, if user blocks all cookies, including essential cookies, some parts of the Website or Application may not function properly or may become inaccessible.
Users also have the right to withdraw their consent to the processing of their personal information at any time. The method for withdrawing consent will be simple and comparable to the manner in which the consent was originally provided. However, the Company may retain such data as may be required for compliance with legal obligations, dispute resolution, or as otherwise permitted under applicable law.
Withdrawal of consent will not affect the lawfulness of any data processing carried out prior to such withdrawal.
The user acknowledges and understands that withdrawal of consent may result in the inability of the Company to provide certain or all services available through the Application, where such data is essential for service delivery.
If users wish to remove their contact information or stop receiving communications from CarCuro, you may do so by using the “Unsubscribe”option available in our communications or by following the instructions provided therein.
16.Account Deletion and Personal Data Removal:
Users may request deletion of their account at any time through the Applicationsettings or by contacting customer support. Upon receiving a valid request, the Application will initiate the process to delete or anonymize the user’s personal data.
17.Cookies and Tracking Technologies:
The Application may use cookies and similar technologies to improve functionality, analyze usage, and enhance the user experience.
18.Third-Party Links:
The Application may contain links to third-party websites or services. We are not responsible for the privacy practices of those external platforms.
19.User Rights:
Users may update or request correction of their Modification & Service History Data through their account settings or by contacting the Application’s support team, subject to technical and legal limitations. Such update or request correction of their Modification & Service as and when required.
20.Retention of Data:
Such data may be retained for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, or enforce Application agreements.
By using or visiting the Website / Mobile Application and agreeing to the terms of this Privacy Policy, User shall be construed to have consented to, and accepted the disclosure of his Information to third parties as provided under this Privacy Policy.
Application will share users Personal Information internally with such persons who need it to complete to carry out Services.
We will retain your personal data only for as long as necessary to provide CarCuro’s Services to user customer and to fulfill the purposes for which the data was collected. This may also include retaining data to comply with legal, regulatory, tax, accounting, or reporting obligations. The duration for which we keep personal data depends on the type of information, its sensitivity, the purpose for which it is used, and any applicable legal requirements.
In general, we will retain your personal data for as long as you maintain an account with us. After your account is closed or your contractual relationship with us ends, your personal data may be retained for the following purposes:
• Marketing purposes: for up to three (3) years from the date your account is closed or from the end of the contractual relationship if you do not hold an account with us.
• Legal claims: for up to seven (7) years to establish, exercise, or defend legal claims.
• Accounting purposes: for up to ten (10) years from the end of the relevant financial year, where the data is required for accounting or financial record-keeping.
In certain circumstances, CarCuro may retain personal data for a longer period if required by applicable laws or regulations, or where it is necessary to address legal claims, ongoing disputes, inquiries, or complaints.
21.Data Breach Notification and Data Protection Measures:
In the event of any unauthorised access, disclosure, alteration, loss or destruction of personal data (“Data Breach”), the Company will take all reasonable and necessary measures to promptly identify, contain, assess, and mitigate the impact of such breach. The users are advised to promptly notify the company upon becoming aware of any suspected unauthorized use of their account or personal data. CarCuro shall not be held liable for any breach due to negligence, of user including failure to maintain the confidentiality of login credentials, except as required under applicable law.
22.Changes to This Privacy Policy:
CarCuro may update this Privacy Policy from time to time. Any changes will be posted within the Application as and when need arises without prior notification to its Users and the same will be made available on the Application However, our commitment to protect user’s privacy will continue to remain. CarCuro urge users to visit CarCuro’s Website periodically to make sure Users are aware of any changes to our policies and practices. Users continued use of the Website and Application following the posting of changes to this Policy shall be deemed user acceptance of those changes. CarCuro shall not be liable for any damages user may suffer as a result of any changes to this Policy.
23.INDEMNIFICATION:
To the maximum extent permissible under applicable laws, CarCuro shall not be responsible for any damage, harm, loss, liability or inconvenience suffered by user as a result of your use of CarCuro’s Website, Application.
User agree and undertake to indemnify, defend and hold harmless, the Company, its affiliates and their respective directors, lawful successors, assigns and any third party from and against any loss, cost, disputes, actions, claims, suit, damage, liability, or expense howsoever caused, or suffered by the company including legal fees and disbursements in connection therewith and interest chargeable thereon asserted against or incurred by such indemnified persons, that arise out of, arising out of or in any way connected with this Policy, Personal Information and/or users use or access of CarCuro’s website or Applications.
24. Limitation of Liability:
CarCuro shall exercise reasonable care, skill, and diligence in providing services through the Application and in handling user data in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
The CarCuro shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption, arising out of or in connection with the use, the Application. The user agrees to use the Application responsibly and acknowledges that both parties shall bear proportionate responsibility for their respective actions and omissions under these terms.
25.Governing Law:
The Website and Mobile Application are intended for users residing in India and are operated in accordance with the laws of India. By accessing or providing personal information through the Website or Mobile Application, user confirmsthat user complies with the applicable legal requirements under Indian law.
26. Ownership of the Application:
The Application, including all associated software, content, design, features, and functionality, is the sole and exclusive property of CarCuro. All rights, title, and interest in and to the Application are owned by CarCuro.
No individual, organization, or third party shall have any ownership rights, claims, or interests in the Application unless expressly authorized in writing by CarCuro. Any unauthorized use, reproduction, distribution, modification, or claim of ownership over the Application or any part thereof is strictly prohibited and may result in legal action in accordance with applicable laws.
27. Dispute Resolution:
In the event of any dispute, controversy, or claim arising out of or in connection with this Application, including its interpretation, performance, breach, or termination, the parties shall first attempt to resolve the matter amicably through good faith negotiations.
If the dispute cannot be resolved through negotiation within a reasonable period, the parties may attempt to settle the dispute through mediation, with a mutually agreed mediator.
If the dispute remains unresolved through negotiation or mediation, it shall be finally resolved by arbitration in accordance with the applicable laws governing arbitration in India. The arbitration proceedings shall be conducted by a single arbitrator mutually appointed by the parties, and the decision of the arbitrator shall be final and binding.
The seat and venue of arbitration shall be in City of Pune, India, and the arbitration proceedings shall be conducted in the English language, unless otherwise agreed by the parties.
28.Chatbot Disclaimer:
The Application may provide access to a chatbot feature for assistance of user. Any responses, suggestions, or opinions generated by the chatbot are for informational purposes only and shall not be considered as professional, legal or binding advice.
29.Contact Us:
If incase of any queries questions and Grievances regarding this Privacy Policy, the user may contact CarCuro.
Name: Rohit Tiwatne
Email: info@carcuro.in
Phone: 8600004006
30.Acknowledgement:
By selecting the checkbox labeled “I Agree” and proceeding to use the Application, the user provides their free, specific, informed, and unambiguous consent for the collection, processing, storage, and use of their personal data by CarCuro in accordance with the provisions of the Digital Personal Data Protection Act,2023 and the Company’s Privacy Policy. The user confirms that they have read and understood the terms governing the processing of their personal data.
☐-Check box.