This Privacy Policy is intended to be aligned with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Digital Personal Data Protection Rules, 2025 ("DPDP Rules"), and other applicable laws and regulations in India, as amended or replaced from time to time.
The said application will be used for the said purposes only which shall include providing and administering its technology platform, vehicle-washing service bookings, customer support and related platform services.
1.INTRODUCTION:
This Privacy Policy explains how we collect, use, and protect personal information when you access or use our mobile applications and services (the “App”). By creating an account or using the App, you agree to these practices.
2.INFORMATION WE COLLECT:
We may collect the following categories of personal information:
Account & Profile Information
• Mobile number
• First and last name
• Email address (Optional)
• Preferred wash rates (Optional)
• Resident's name
• Resident’s mobile number
• Resident’s Address
• Resident’s flat number
• Resident’s parking slot
• Resident’s Vehicle number
• Resident’s Vehicle make
• Resident’s Vehicle model
• Resident’s Vehicle type
• Resident’s Wing
• Wash/service time
• Wash price
• Resident’s Vehicle registration number
• Resident’s Vehicle-related information
• Cleaner’s mobile number
• Wash history
• City and PIN code
• Date of birth, where required for a specific purpose
• Other information voluntarily provided by you.
• App activity and navigation data
• Device type and performance analytics
3.HOW WE USE INFORMATION:
• Authenticate cleaners using mobile number and OTP
• Manage cleaner accounts and access.
• Manage cleaner association with assigned societies.
• Support society-based cleaner verification/approval.
• Allow approved cleaners to add and manage customers under their assigned society.
• Create and manage customer and resident records.
• Register and manage vehicles.
• Retrieve available vehicle information through authorized third-party RTO/vehicle APIs
• Manage daily wash/service schedules.
• Record wash/service status and history.
• Manage wash/service pricing.
• Send service-related notifications and updates.
• Maintain security, prevent fraud and unauthorized access.
• Create and manage user accounts
• Validate wash access
• Process sign-ups, renewals, upgrades, and cancellations
• Identify the customer; contact/share via WhatsApp
• Locate the vehicle on-site
• Manage the subscription and billing
• Send alerts, receipts, and account notifications
• Improve app performance, reliability, and security
• Detect and prevent fraud or unauthorized access
4.INFORMATION SHARING & DISCLOSURE:
We do not sell personal information.
We only share limited data with trusted third-party service providers necessary to operate the business, such as:
• App hosting and support partners
• SMS/email communication providers (opt-in where required)
We do not allow third parties to use customer information for their own independent marketing purposes.
5.AGE REQUIREMENTS:
Users must be 18 years of age or older to create an account.
Our services are not intended for children under 18, and we do not knowingly collect information from children under 13.
6.HOW, WE PROTECT YOUR INFORMATION:
We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases or the databases of the third-parties with which we may share such Information, nor can we guarantee that the Information you supply will not be intercepted while being transmitted over the internet.
7.APP STORES; EXTERNAL WEBSITES:
Your app store (e.g., iTunes or Google Play) may collect certain information in connection with your use of our App, such as Personal Information, Payment Information, Geolocational Information, and other usage-based data. We have no control over the collection of such information by a third-party app store, and any such collection or use will be subject to that third-party's applicable privacy policies.
8.CHANGES TO THIS PRIVACY POLICY:
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. Any such changes will be posted on our App and our Website. By accessing our App or our Website after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the Information. Please refer back to this Privacy Policy on a regular basis.
9.RETENTION OF DATA:
Data Retention and Deletion
CUROMATIC shall retain Personal Data only for as long as reasonably necessary to fulfil the purposes for which such data was collected or otherwise processed, including for providing and administering its vehicle washing, cleaning, detailing, booking, customer support and related services.
Depending upon the nature of the relationship and services provided, CUROMATIC may retain the following categories of Personal Data:
• Cleaner Account Information: Information relating to cleaners, service personnel or other authorised users, including account, profile and access information, for the duration of the relevant account or engagement and for such additional period as may be reasonably necessary for operational, security, dispute-resolution or legal purposes.
• Customer/Resident Information: Information such as name, contact details, address, booking details and other information necessary to provide and manage services, for the duration of the customer relationship and thereafter only for as long as reasonably necessary for applicable business, contractual, legal or dispute-resolution purposes.
• Vehicle Information: Vehicle registration number, make, model, vehicle-related details and other information necessary to identify and provide services for the duration necessary to maintain service records, provide customer support, administer warranties or memberships, resolve disputes and fulfil other legitimate business or legal requirements.
• Wash/Service History: Records of bookings, completed washes, services performed, service dates, service personnel, service status, complaints and related records for as long as reasonably necessary to maintain service history, provide after-sales support, resolve disputes, prevent fraud and enforce applicable agreements.
• Authentication/Login Records: Login, authentication, session, security and related technical records for as long as necessary to provide secure access, maintain account security, detect and prevent unauthorised access, investigate security incidents, prevent fraud and comply with applicable legal or regulatory requirements.
• Vehicle Information Obtained Through Third-Party APIs: Vehicle-related information obtained through authorised third-party APIs shall be retained only for the period necessary to provide the relevant service, complete the applicable transaction, maintain service records or fulfil a legal, contractual or security requirement, subject to the terms applicable to such third-party data sources.
Personal Data may also be retained for such additional period as may be reasonably necessary to:
1. Provide, maintain and improve services;
2. Maintain required business, accounting, tax, payment and transaction records;
3. Comply with applicable laws, regulations, governmental requirements or lawful requests;
4. Establish, exercise or defend legal claims;
5. Resolve customer complaints, disputes or service-related claims;
6. Detect, investigate and prevent fraud, abuse, unauthorised access or other unlawful activity;
7. Maintain the security and integrity Application, systems and services;
8. Enforce CUROMATIC’S Terms and Conditions, agreements and other applicable policies; or
9. Fulfil any other purpose permitted or required under applicable law.
Where Personal Data is no longer required for the purpose for which it was collected or processed and there is no applicable legal, contractual, security or other lawful requirement for continued retention, CUROMATIC shall take reasonable steps to securely delete, destroy, anonymise or otherwise dispose of such Personal Data in accordance with applicable law and CUROMATIC's internal data-retention procedures.
Where deletion of particular Personal Data is not immediately possible because the information is contained in a backup, disaster-recovery system or other archival system, CUROMATIC shall take reasonable measures to ensure that such data is not actively used or processed except where necessary for restoration, security, legal compliance or other purposes permitted under applicable law, and shall delete or anonymise it in accordance with the applicable retention and system lifecycle procedures.
Different categories of Personal Data may therefore be retained for different periods depending on the purpose of processing, the nature of the service, applicable legal obligations, the existence of disputes or claims, security requirements and other circumstances relevant to the processing.
10.MARKETING COMMUNICATIONS:
Subject to applicable law and consent requirements, CUROMATIC may communicate with users through:
• SMS;
• Email;
• Push notifications;
• WhatsApp;
• Phone calls; and
• Other digital communication channels.
Users may opt out of promotional communications by using the unsubscribe mechanism, notification settings or by contacting CUROMATIC.
11.APPLICATION PROCESS:
• Cleaner logs in using their mobile number.
• OTP is used for authentication.
• Cleaner access is linked to the relevant society.
• Cleaner KYC/verification is completed through the society/authorized society representative.
• Only after approval/verification can the cleaner operate under that society and add/manage customers.
12. VEHICLE / RC INFORMATION – THIRD-PARTY API:
When a vehicle is added to the CUROMATIC platform, the vehicle registration number may be submitted to an authorized third-party vehicle/RTO information service provider.
The third-party service may return available vehicle-related information such as:
• Vehicle make
• Vehicle model
• Vehicle type
• Registration-related information
• Other vehicle information made available by the API provider
The information received through the third-party service is used to simplify vehicle onboarding, maintain accurate vehicle records and provide/manage CUROMATIC services.
CUROMATIC may process vehicle information received through authorized third-party service providers. The availability and accuracy of information obtained through such services may depend on the respective third-party provider and its data sources.
13.INFORMATION SHARING – THIRD-PARTY API:
CUROMATIC may share the vehicle registration number and other information necessary to obtain vehicle-related information with authorized third-party vehicle/RTO information service providers. Such third-party providers process the information for the purpose of providing the requested vehicle information service to CUROMATIC, subject to applicable contractual, security and legal requirements. CUROMATIC does not sell personal information.
14.FINAL CLEANER APP DATA FLOW:
Data collected by CUROMATIC will flow in the following manner:
Cleaner Login
↓
Mobile Number + OTP
↓
Society-based KYC / Verification
↓
Cleaner Approved by Society
↓
Cleaner Can Add Customer Under Assigned Society
↓
Flat Number + Wing + Customer Details + Wash Time + Price
↓
Vehicle Registration Number
↓
Third-Party RTO/RC API Fetches Available Vehicle Details
↓
Customer & Vehicle Record Created
↓
Daily Wash / Service Activity & Wash History
15.INDEMNIFICATION:
To the maximum extent permissible under applicable laws, we shall not be responsible for any damage, harm, loss, liability or inconvenience suffered by you as a result of your use of our Application.
User agree and undertake to indemnify, defend and hold harmless, the Company, its affiliates and their respective directors, lawful successors, assigns and any third party from and against any loss, cost, disputes, actions, claims, suit, damage, liability, or expense howsoever caused, or suffered by the company including legal fees and disbursements in connection therewith and interest chargeable thereon asserted against or incurred by such indemnified persons, that arise out of, arising out of or in any way connected with this Policy, Personal Information and/or users use or access of our Application.
16.GOVERNING LAW
This Privacy Policy shall be governed by the laws of India.
Subject to applicable law, disputes relating to this Privacy Policy or the processing of personal data shall be subject to the jurisdiction of the competent courts/authorities in District and Sessions Court.
Nothing in this clause shall restrict any statutory rights or remedies available to a Data Principal under applicable law.
17.LIMITATION OF LIABILITY
To the extent permitted by applicable law, we shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Application. This includes, but is not limited to, loss of profits, data, goodwill, or other intangible losses.
This limitation applies to situations such as unauthorized access to or alteration of your personal information, or unauthorized access to or use of our servers and any information stored on them.
Nothing in this clause excludes liability that cannot be limited or excluded under applicable law.
18.CONTACT US
For privacy-related questions, requests or grievances, please contact:
CUROMATIC
Legal Entity Name: Car Curo Services Pvt Ltd
Registered Office: Ground Floor, Grand Horizon Mall, Shop No. 5 & 6, Sinhgad Rd, behind Hotel Bramha Garden, near BBQ Nation, Manik Baug, Anand Nagar, Pune, Maharashtra 411051
Email: info@carcuro.in
Privacy Email: info@carcuro.in
Customer Support: Sumit Mhalim
Phone: 8600004006
Website: www.curomatic.com
Data Protection / Grievance Contact: Rohit Tiwatne
Email: info@carcuro.in
19.USER ACKNOWLEDGEMENT
By using the CUROMATIC Platform, you acknowledge that:
1. You have read and understood this Privacy Policy;
2. You understand the categories of personal data that may be processed;
3. You understand the purposes for which personal data may be processed;
4. You understand that certain information may be necessary to provide specific CUROMATIC services;
5. Where consent is required, you may provide or withdraw consent in accordance with the applicable mechanism; and
6. You may exercise your applicable rights under the DPDP Act and Rules through the mechanisms provided by CUROMATIC.
CUROMATIC is committed to responsible, transparent and secure handling of personal data and to respecting the privacy rights of its customers and users.