Your travel documents will include a detailed list of all services booked for you as well as directions for the route.

We will first include an overall day-by-day summary of your trip and a link for Travel guide books and Google maps. Cycling packages will also receive a link with further information on bike assembly/maintenance.

Each page will then be dedicated to your accommodation, including the following information:

• address and contact details of the lodging,

• written directions on how to get there,

• a map link to help you view the lodging’s location on Google Maps,

• the number of nights and room type booked for you,

• any other useful information for check-in / check-out.

Any other services you’ve booked (airport transfers or bike rentals, for example) will also appear in detail - all services will appear in chronological order. 

These documents do not need to be printed.  Some accommodations may wish to see this voucher, and you can display on your phone if you wish.

You can also find your Travel Documents here: https://core.caminoways.com/client. Just log in with your email and if you don't know your password, click on 'forgot password' or first 'access'

For more info and what they will look like, please check out this page or the tab "Travel Documents" above.

We aim to have all services confirmed for you as soon as possible, but this can vary depending on where you travel (if there are plenty of providers to choose from), when you travel (if it’s a busy season or not) and how far in advance you book.

Once all the services are booked, we will send out your travel documents via email.

You can find your Travel Documents here: https://core.caminoways.com/client. Just log in with your email and if you don't know your password, click on 'forgot password' or first 'access'

If you are doing the Camino trail, you will be looking for a Credencial, a small brown booklet with spaces for stamps. The booklet is only available in Spanish and its first page will have space for your personal information - you can find Santiago de Compostela’s pilgrim office directions on how to fill it out HERE.

If you are doing the pilgrimages in Italy, you will need the Credenziale, a small blue booklet with spaces for stamps. This passport will have fields for personal information also but in both Italian and English.

Both of these booklets would be available in pilgrim offices, churches, monasteries and pilgrim hostels (albergues). If you are doing the Via Francigena, every location with a Credenziale has been condensed HERE.

If you are doing the Finisterre Way, you can either use the Credencial mentioned for the general Camino trail, or obtain the specialised Credencial del Peregrino with spaces only for specific stamps along the Finisterre trail. Both booklets should be available in the pilgrims’ office in Santiago de Compostela for you.

Lastly, if you are doing the Kerry Camino, your passport will be a green booklet. You’ll be able to obtain this at the Tourist Information Centre in Tralee.

In the rare event where you cannot find a pilgrim passport, not to worry - you can simply use a small notebook to collect stamps in. 

You’ll be able to find further information on stamps and certificates under the “What do I do with the pilgrim passport at the end of the trip / how do I go about receiving my certificate?” point below.

The main items to bring on any walking or cycling holiday include the following:

• sturdy hiking boots (the thicker the sole the better to support your feet),

• specialised socks (merino wool recommended),

• comfortable clothing with breathable fabric,

• a backpack for your necessities (personal items like wallets, IDs or medicines shoUld be kept close at all times),

• reusable water bottle (to minimise usage of plastic),

• flashlight (especially if you decide to start your day early / finish it late),

• blister plasters and general painkillers,

• raincoat or rain poncho,

• at least one thicker jumper for colder mornings or walks in the wind (polar fleece works well),

• sun protection of all kinds - creams, lotions, hats and glasses.

The recommended (though optional) items to bring would include the following:

• cameras (instant, film, digital),

• binoculars (especially for woodland areas with large bird populations),

• a good book to read during down-time,

• notebooks (in case you’d like to jot down any thoughts),

• language guides and dictionaries.

The main currency used in all destinations that we sell is the Euro (€). 

Most places along the routes have card readers and ATMs if you would like to withdraw cash - only very small cafes away from towns might have no card reader, therefore we generally recommend carrying around €20.00 each day for basic small expenses like coffee, cakes or snacks in places that can't accept cards. Depending on how many people are with you, and how many places you visit on the route, this amount can of course vary.

Exception: Ireland- Causeway Coast route uses British Pound.

In larger towns and cities, most providers speak English. As you walk through the trail (especially through the smaller towns and hamlets), the locals and providers might have either limited English or no English at all, although enough good spirits to be able to help you as much as they can. 

If you would like to learn some of the most useful phrases feel free to check out our free E-book HERE. Since you will be generally seen as a guest in the country, the expectation will be placed on you to embrace the language and customs as much as possible, although locals and providers would be more than happy to help you if they can.

The weather on the trail depends on when and where you decide to travel. We recommend checking the average weather expectations by route HERE.

But to give you a brief idea…

• Southern Europe (Spain, Portugal, south of Italy) will have hotter weather due to their proximity to the equator. Although all of these countries are known for their hot summers, Italy in particular can be quite extreme with temperatures in Tuscany rising above 32℃ in 2019. Recommended time to travel is spring and fall.

• Central Europe (France, Switzerland, north of Italy) will have slightly more moderate weather. Winter might make some trails impossible due to occasional snow, and early spring and late fall might be more rainy and windy, therefore early and late summer would be the recommended time to travel here.

• Canary Islands are available throughout the year, although their summers can be quite extreme too. Recommended time to travel is Spring and Fall, and they’re also a great destination for winter, still providing moderate sunshine, no rain and just enough gusts of wind to cool you down as you walk.

Before checking out of your hotels each morning, we recommend checking the weather forecast to decide how to dress.

Is it included in my package?

Our tours don’t include travel insurance, 

Should I get travel insurance?

Travel insurance will help you to minimize the financial risks in case of illness, accidents, theft, lost luggage and emergencies when you are traveling.It is important to research the types of insurance coverage available before you travel to any destination. Policies will vary in terms of what is included in a travel insurance package. 

All of our clients can get a free travel insurance quotation from WorldNomads.com 

If you are travelling from outside of Europe , you may need a visa. In order to obtain a visa, you will need to visit the consulate of the country you’d like to travel to - if your walking holiday covers numerous countries, a visa needs to be obtained for each one. The consulate will require a number of documents from you - since you have purchased a packaged holiday with us, we’ll be able to help you prove where and when you’ll be travelling.

Please contact a member of our customer care team in order to obtain a visa application letter - on it, we will include the following information:

• our name, full address, and date of when the letter was issued,

• the official logo of our company, which acts as an official signature from us,

• the full names of all travelers,

• the amount paid for the trip in total (and by whom),

• a day-by-day breakdown of the trip, showing where you’ll be staying each night,

• the full names and addresses of each accommodation secured for you,

• all other services included in your package (luggage transfers, airport transfers, etc.).

Some consulates may ask for an “official Credential of St. James” if you intend to go on a Camino trip - this is actually not necessary and will appear only as one of two options (the second option usually being an official letter from the travel company like ours).

Please note that in order to obtain this letter, your trip needs to be paid in full.

The trails we sell are regarded by the local people and authorities with respect and kindness, therefore the routes are very safe. In fact, locals tend to dote on solo travelers, striking up eager conversations, happily pointing out directions or offering refreshments. 

We encourage families to explore active holidays as it can be a great bonding and teaching experience. An active holiday can be straining for children that aren’t used to covering longer distances - in this case we strongly recommend to either add split options between towns (to reduce the number of kilometres covered each day), or add rest days in-between the journey (to explore the local area and give the body a rest).

There’s a common misconception that cycling can ease the distance but cycling the trails can be challenging and one must be familiar with basic bike maintenance (eg. how to change a tyre or clean the bike parts). Cycling is therefore only recommended to families who plan to go on a very flat trail and cover only a modest amount of distance.

Cycling the trails can be an enjoyable experience and help cover the distance in a shorter amount of time. However, it can be a challenging endeavour and is not recommended to those who don’t cycle often / have any bike experience.

As such, we recommend this only to people with good experience in cycling and with some experience in riding for long hours, therefore if you have booked a cycling tour, we recommend familiarizing yourself with essential bike maintenance (how to change a tyre, for example, basic bike repairs and assembly such as tube changing and attaching pedals). When delivered at your first hotel, your bike will require you to adjust it and attach a few smaller parts (clear instructions will be provided with the bike, and further information on your bike rental will be included in your travel documents).

For more information regarding cycling the Camino, please read the following blogs: 

CYCLING THE CAMINO: WHAT YOU NEED TO KNOW

BIKES RENTAL - WHAT YOU NEED TO KNOW

If you have booked a Self-guided tour, you will be required to navigate the route independently, using the directions provided in your travel documents, markings on the route, and GPS coordinates (available upon request). It’s quite easy, since most routes are maintained regularly and very clearly signposted.

If you have booked a Guided tour, you will be accompanied by friendly, English-speaking guide to help you and the rest of the group navigate through the trail. The guide will provide insight on the local culture, history and customs, and will also help to bind the group together. Those who take part in guided tours will also have access to directions and GPS coordinates if they wish, but the guide will do most of the leading.

Our guided tour packages usually include airport transfers that are scheduled for only one specific time and date. Please examine the “Extras” section of your itinerary to see the specific airport you’ll be collected from / dropped off to, as well as the date and time - if you are unable to schedule your flights in accordance to these transfers, we’d be happy to provide public transport information or personalised transfers at an extra fee.

Your guide will assist you with any language barriers, check-ins and stamp collection along the route. They will provide a briefing on the route each morning and also make sure that the city tax is paid before leaving the hotels. If there are variants to the route, the guide will choose which path to undertake and it is not recommended to split away from the group. At the end of the trip, the guide will collect everyone’s pilgrim passports, bringing them to the pilgrims’ office, collecting everyone’s Compostela certificates at once. 

Our aim is to book the whole group in the same hotel (allowing you to share meals and start the next day’s journey from the same spot). It is therefore, not recommended to request upgrades during the trip as it may take away from the overall experience of being in a group. However, if you add extra nights before or after the trip, upgrades and day tours are readily available.

Due to limited choice of accommodation on most routes most accommodations that we book do not allow pets.

We accept special requests (such as a specific hotel, room type or little celebrations like birthdays or anniversaries) but those need to be communicated to us at the time of booking. Once the request is received and approved, our reservations team will do our best to fulfill it - we would also advise on any additional costs that would be included. 

If your trip is in status "postponed" due to the pandemic and you wish to give us the new dates, please read the instructions on this page.

Due to the situation and in order to give more flexibility to our customers, we extended the travel postponement possibility until March 2022. This means that you can give us your new travel dates until the end of March 2022 with a view to travel until the end of the year 2022.

Hopefully, this will help you get organised and be able to accomplish the travels you initially planned with us in the future.

For more information about the current situation and our latest update about travels to Europe, please click on this link.

Please note that if you now wish to make any changes to this existing and rescheduled itinerary, a fee will be applicable as per our standard terms and conditions (https://caminoways.com/terms-and-conditions section 6, alteration by the client).

We’re here to help you as much as possible in the event of an accident or injury. First and foremost however, it’s important to have the emergency number on hand - for any serious injuries and risks to your well-being, please dial 112 immediately (emergency number for all countries in Europe).

If you have a minor accident while walking or cycling, don’t hesitate to get in touch with us over the 24/7 assistance line. A member of our staff will be able to find the closest available support vehicle to collect you. Payment for the support vehicle can be taken over the phone in order to submit an invoice to your driver right away. It’s always best to find a convenient, recognisable spot for a pick-up.

If any further conditions prevent you from continuing the trip, please let us know over the 24/7 assistance line and we will inform the relevant providers. In this case, please read point “Can I perform changes to the trip while on route? - Cancelling Services” point below for more information on our cancellation policy.

If you start your Camino in Galicia you will need to collect at least two stamps per day from churches, café and restaurants or other official establishments on your way to Santiago (at least for the last 100km).Correos, the Spanish postal service, has special Camino stamps available to pilgrims in many post offices along the Camino de Santiago.

If you start from outside Galicia you will only need one stamp per day.

On the Via Francigena you need to stamp along the route too, 2 per day if you are walking the last 100km.

Tipping is not a common custom for our providers (taxi drivers or hotel staff). Due to this, and the fact that all of your services would be fully paid by the time you travel, the providers will not be expecting any further payments from you. 

However, if you pop into any local place that serves food (bars, cafes, restaurants), a small tip would be welcome should you wish to leave one.

At the end of your trip, you can present your pilgrim passport at the appropriate location for a certificate - this is optional but very rewarding. 

• The Camino trails end in Santiago de Compostela, therefore please visit the pilgrims office in the city for your main Compostela certificate.

• The Via Francigena and St. Francis Way offer the Testimonium upon arrival in Rome, therefore please visit the Opera Romana Pellegrinaggi building in St Peter’s Square to request this. 

• If you walk at least 100km into Assisi on the St. Francis Way, you can also obtain the Assisiana from the pilgrims office (Statio Peregrinorum) in Assisi’s Basilica.

• The Finisterre Camino can provide two certificates - the Finisterrana (available from the local pilgrim hostel) and Muxiana (available from Casa de Cultura, the local arts’ hall). Both can be obtained at once if you pass by Finisterre and Muxia.

• At the end of the Kerry Camino, your certificate of completion will be available at the Church of St. James in Dingle.

A note on the pilgrims’ office in Santiago de Compostela: please note that during peak seasons on the Camino trails (May and September), the pilgrims' office in town cannot handle the volume of incoming pilgrims looking for the Compostela certificate, therefore they introduce a ticketing system. You will receive a ticket with a timestamp, telling you exactly when your certificate can be collected, and sometimes the time can carry over to the next day. To avoid disappointment, we recommend to book at least a two nights’ stay in the city as a result.

Hotels in France, Italy, Portugal and Switzerland apply a City/ tourist tax per person per night, this tax cannot be included in the package price as it can only be charged directly to the guests at the hotel, so the guests will have to pay this tax directly on the spot. The tourism tax is an average €1-€2.50 per person per night, but can vary in places and is subject to change, so this figure is given as a guideline only. 

We can't guarantee the facilities in every accommodation. We recommend to ask upon check in if this service is available. Please be aware that they might charge a fee at their discretion.  You will find  laundromats in bigger towns along the route.

Extra Nights / Extra Meals:

Our accommodations are paid only for the very specific date and meal plan you requested.. Any further changes to the accommodations or their meal plans cannot be obtained from us at that point - you would need to independently check availability with the front desk.

• If you’d like to check-in to your hotel before or after your original arrival date, the accommodation may wish to charge you extra and may not have your selected room type available on such short notice.

• If you’d like to request dinners at the accommodation while en-route, please check if they have a restaurant and if so, ring them at least one day in advance, giving them some time to organise this for you. Meals should be paid for the restaurant directly.

• Adding more nights in the middle of your trip is strongly discouraged as it pushes all other services forward, and at that point the providers may either wish to charge you extra and / or may not have availability for you.

• Please check the latest hotel availability and pricing directly with the front desk in case of adding more nights at the beginning or end of your trip.

Extra Bags:

Our standard holiday packages include one bag per person, which cannot exceed 20kg (the only exception to this is the Le Puy Way, where 15kg is the maximum). No other items should be tied to or left behind with the main luggage - our transporters will count these items (no matter how small) as an extra item to transport, therefore they will charge you the standard transport fee for another bag.

In the event where you need an additional item to be transported, please ring our 24/7 assistance number, so that we in turn can inform your transporter in advance. In the event where an item is left behind without previous notice, our transporter will not be obligated to transport it.

Payment for this additional item will need to be taken over the phone on the spot with one of our agents in order to submit the invoice to the transporter. No luggage transfer can be performed if a payment for the additional items is not submitted.

Other Extra Services:

• Bikes and bike accessories cannot be rented out en-route as our provider needs time in advance to provide the right tools and deliver the items. There are small bike rental shops along most routes if you’d like to arrange something independently.

• Transfers can be organised en-route - simply let us know where you’d like to be picked up from, where you’d like to go, and your preferred pick-up time. Payment for this service would be taken over the phone in order to send the updated invoice to the driver right away. If you need a transfer from the trail there and then, it may take some time for our driver to leave the depot, and it would also be up to you to find a convenient, recognisable spot for a pick-up.

• Day Tours can be booked en-route but we require at least one day’s notice to check availability for you and secure your spot. Payment for this service would also need to be taken over the phone there and then.

• SPA entries can also be booked en-route but we require at least one day’s notice to secure the specific massage / treatments for you. The necessary payment would be taken over the phone and you’d receive written directions by email on how to confirm your appointment.

Cancelling Services:

As mentioned before, our providers are paid in full 14 days before your departure, and any cancellation after this is non-refundable. This is outlined in our Table of Cancellation Charges in our Terms and Conditions here: https://caminoways.com/terms-and-conditions

If you need to cancel services due to unforeseen circumstances (and need to return back home), a good travel insurance package may allow you to claim the non-refundable charges back. Please let us know if you need a written record of the cancellation - a member of our customer care team will issue out an insurance letter for your representative, stating all payments submitted thus far, the trip that was due to take place, and the non-refundable amount you’re entitled to claim back.

weight restrictions

Our price includes luggage transfers on the walking days, each transfer is strictly limited to ONE 20KG PIECE OF LUGGAGE PER PERSON regardless of size. (except 15 kg only for Le Puy Way). Extra luggage can be catered for and this can either be added before the trip start or on the morning of the walking day BEFORE the luggage transfer for a supplement.

How it works

You will need to fill in the details on the luggage tag provided and attach it to your bag at the start of your trip. Every day of your trip your luggage will be moved to your next hotel and we expect it to arrive before 4pm. You must make sure your Luggage is left at reception by 8.30am to avoid delays. You can keep your room until later, but it is important your luggage is ready for collection. We advise to use luggage transfer for basic items such as clothing and shoes, valuable items should be packed in your day pack as Greenlife Tours Ltd. cannot be held responsible for any loss or damage. Transporters will not deliver luggage to your room; if you require assistance, we suggest you ask reception staff for help. 

Special dietary requirements

For all dietary requirements, please advise us and we will pass the information to the accommodation. We would recommend also mentioning it to your accommodation at check-in to make sure they’ve passed the information to the kitchen.

GLUTEN-FREE

We can inform hotels of a gluten intolerance and they will do their best to provide gluten-free bread. Unfortunately, in most smaller places, especially very rural parts of Spain, it is not guaranteed that such gluten-free foods are available. We suggest to always bring a few basic products (e.g. gluten-free cereals/bread) with you and the accommodation will be happy to prepare it for you.

LACTOSE-FREE

Providing options without dairy should not be a problem. The hotels will do their best to provide a lactose-free or non-dairy milk. In the rare case that this type of milk is not available, they will provide an alternative.

VEGETARIAN

Most pilgrim menus provide a vegetarian option, but it is best to inform the hotels anyway if you have pre-booked your meal. As meat and fish dishes can be found on most menus in Spain, Italy and Portugal, the choice may be limited.

VEGAN

Hotels provide a vegan option if requested. Your meal could include roasted vegetables or a salad and it’s good to keep in mind that options may be limited.

SHELLFISH FREE

In many towns along the Camino, seafood is a speciality in the area and will be found on most menus. As shellfish can be hidden in a lot of foods, it is very important that the hotels are reminded of this requirement on check-in. You will usually have the choice of a vegetarian or meat dish instead.

For all dietary requirements, please advise us and we will pass the information to the accommodation. We would recommend also mentioning it to your accommodation at check-in to make sure they’ve passed the information to the kitchen

For further information please see HERE 

Breakfast

Continental breakfast is the norm, as cooked breakfasts aren’t common in France, Spain or Portugal. A frequent option will be buffet-style breakfast including fruit, bread or toast, pastries or cake, cheese and cold meats, coffee, tea and juice.

Lunch

We do not include Lunch in our packages. We recommend you visit the local shop at your departure point or stop in the bigger towns/villages along the way to purchase basic supplies, including water, snacks, fruit, etc… Depending on the route/ section chosen, you might be able to stop at cafés along the way.

Dinner

Our standard package includes dinners during the trek (apart from the first and last night) and these will be generally the ‘Pilgrim menu’, including three starters to choose from, three mains and dessert. Starters usually include soup or broth, salad or fish.

Mains generally include fish or meat with chips/potatoes and bread or a vegetarian option.

Common desserts will be cake, ice cream or a piece of fruit.

Drinks

As standard drinks are not included in the dinner and need to be paid directly from the customer.. Some hosts might offer complimentary drinks to guests however this is strictly at the discretion of each property. Any additional food and drink consumed (in addition to the menu included as part of your package) should be paid directly to the hotel.

When / where is the collection

We will book your transfer according to your flight time. Meeting point for transfer from Airport to Hotel is in the Arrivals area. Meeting point for transfer from Hotel to the Airport is at hotel reception.

My flight is delayed 

If your flight is delayed please call the assistance number, at least 2 hours in advance so we can notify the drivers and reschedule your transfer. Please note if you are late and the team hasn’t been notified, your transfer will be lost, and re-booking will be needed

Assembling the Bike:

Your bike will be delivered before 7:00 pm one day before you start cycling. The staff at the front desk will store your bikes (which come pre-packaged in boxes) until you arrive.

The bikes arrive fully assembled, but you’ll need to take a look over the bike to make sure all suits you. Please also dispose of the packaging in an environmentally friendly way - the hotel staff can help you with this.

Before starting your cycle, please make sure to do the following:

• attach the pedals (green on the right, orange on the left),

• turn the handlebar right (disc brake should be on the left),

• adjust the seat to your liking.

Your bike will have a full toolkit included, and most of the time it’s placed inside the panniers that are included in the rental. You will also have detailed, easy-to-follow instructions on how to attach the pedals and maintain the bike. A map to our provider’s bike shop in Santiago de Compostela is also included which is useful for e-bike renters who will need to return the e-bike directly to the shop. Standard mountain bikes will be collected from your final hotel.

Bike Breakdowns:

Accidents on cycling trips are rare but can happen. In the event where an issue with the bike occurs, our team must be notified over the 24/7 assistance line as soon as possible in order for us to help. Our bike provider has many connections along the routes and will be able to direct you to the nearest bike shop, who can assist with bike repairs. 

The bike shop will charge you for the repair, so please keep your receipt. At the end of the trip, when the bike is returned to our provider, he will examine the repairs that took place and offer you a refund where applicable (if the receipt is kept and available for view).

Our bike provider would hope to have the bikes returned in the same condition as he originally had them in - should the bike be damaged at the end of the trip, the provider can charge the necessary repair costs which will lower the final amount you receive from your bike deposit. As a result, we kindly ask to take care of the bikes and follow the instructions carefully.

Please note that if you’ve brought your own bikes to the trail, our providers and staff are not obligated to assist with breakdowns on the route.

Public restrooms  are not frequent along the walking routes, however you can use the restrooms of cafes/ restaurants you will find along the walk. You can check your Travel documents for more information or be able to plan the breaks accordingly.

Places to eat- Depending on the section or route chosen, you might be able to stop at cafés along the way. Some sections/routes have plenty on offer, while other more remote walking sections will have limited services on the way. Always make sure to check your walking notes or guidebook for availability. We recommend packing some snacks/water/Fruit att the local shops before leaving in the morning.

Pharmacies- There are pharmacies along the routes and in the majority of the main towns where you will overnight but language can be a barrier. Bring any medication you might need with you. However if you are looking for aspirin, paracetamol or panadol, they can be easily obtained in the local towns.

How can friends and family contact you

If family and friends are unable to contact you in an emergency through email or phone, they can contact us at our Assistance phone or our office and we can pass on a message if required.

Will my mobile work

 European travellers travelling within any EU country will be able to use their mobile phone to ‘Roam like at home’. This means that you can make and receive calls, and send and receive text messages in the same way you do when at home. For overseas travelers we recommend checking with your provider about global roaming and the costs involved . Alternatively phone sim cards are easy to get your hands on; just make sure your phone is unlocked before you travel.

Internet coverage

Communication facilities are always improving globally. Many hotels and public places have Wi-Fi so it’s usually possible to keep in touch with home. Some properties might not have Wi-Fi in the rooms but only in the common areas.

Will I be able to charge my electrical appliances

In most places you’ll be able to recharge your appliances at the hotel. We recommend you bring a travel adapter with you.

For Spain & Portugal  there are 2 plug types: Plug type C is the plug which has two round pins and plug type F is the plug which has two round pins with two earth clips on the side. Spain operates on a 230V supply voltage and 50Hz. For Italy there are three plug types: plug type C is the plug which has two round pins, plug type F is the plug which has two round pins with two earth clips on the side and plug type L is the plug type which has three round pins. Italy operates on a 230V/50Hz.For France there are 2 plug types: plug type C is the plug which has two round pins and plug type E is the plug which has two round pins and a hole for the socket's male earthing pin. France operates on a 230V/50Hz. For Ireland the voltage is 230v/50Hz. Plugs and sockets operate using three prongs.

All our tours include a 24/7 support number, provided as part of your holiday pack. This number is designed to give you peace of mind and provide assistance with any possible issues or additional requests arising during the trip.This is the best way to get in contact with the team if you need support while you are on your trip (please note that emails and social media are only regularly checked during office hours and therefore your query might not be seen immediately).

Should you be facing any issues with services while on route please contact us on the 24h assistance number at the time of occurrence, in order to give both the supplier and Greenlife Tours the opportunity to resolve the issue. 

We cannot entertain any complaints or requests for compensation if issues are not raised with Greenlife Tours at the time of occurrence.

All issues with accommodation must be raised with the reception desk at the time in order to allow the hotel to provide a remedy on the spot. 

Toiletries 

Shampoo, shower gel, Soap bar and towels are generally provided in all our Accommodation

Air conditioning/heating

It is likely that you will either have a fan or air-con. If you are staying in more remote or small  areas, you will need to expect the facilities to be a little more basic.

Check in times 

Check-in times can vary from hotel to hotel and region to region. Generally, they are between midday and 2pm. If you do arrive earlier, you’ll be able to store your luggage with the hotel and head out to explore for a couple of hours.

Room types

We always book standard rooms with private bathroom in any of our accommodation categories. If you require a superior room it is on request and may be subject to a supplementary cost.

We can provide double (1 double bed), Twin (2 single beds) and single rooms. Triple and family rooms are not common. If available more often  they consist of a portable bed/travel cot added to a double/ twin room in order to make it into a triple room.

On average, it takes around one hour to cover 4 kilometers (2.4 miles) on foot and 12-15 kilometers (8.6 miles) on bike. This can however vary depending on your trip’s elevation profile and your own physical ability. We generally recommend starting your day around 08:30 or 09:00 am, after breakfast opens up. 

Take it easy and don’t rush - you have the whole day to get from one town to another, so why not take some time to explore and catch a few snacks? There’s many interesting spots and sights along our trails and opportunities to sit down and enjoy nature (while also giving your muscles a well-deserved rest). 

On average, our tour-goers get to their accommodation from 2:00 to 4:00 pm, with plenty of time to eat out in the evening, take a good shower or bath, and plan out the next day.

Will refrigeration be available for medicines? eg. Insulin 

Availability of refrigeration cannot be guaranteed. As a general rule, many of our hotels provide access to small fridges; Let us know if you are travelling with medication that requires refrigeration and we can deal with the accommodation for you.

Transporting medical appliances

To transport any medical appliance outside the luggage allowance (like a CAP machine) it will count as extra piece of luggage, even if it fits in a small briefcase. Let us know in advance and we will be able to assist in arranging this service

We will return the bike deposit usually about 3 weeks after your last travel day with us. When we will process your refund we will send you a confirmation by email.

Please note that if damage takes place to the bike during the trip, our bike provider can charge any costs necessary to cover repairs, which can lower the final amount you receive from your deposit. It’s therefore important to keep the bikes well looked after during the trip.

A few days after your return back home, our system will send you a feedback form which can be filled out with your comments on the route. If you have any suggestions at all in regards to our providers, information provided to you, the nature of the route or anything else at all, we would be very appreciative if you could let us know. 

The feedback forms are reviewed by our managers who do their best to implement the necessary improvements. We value direct feedback like yours to help us out. The feedback form takes roughly ten minutes to complete.