Learning Coaches
Register your account using the directions you received from K12. The email will guide you through creating both a Learning Coach account and a Student account, which you'll need in order to access live and recorded classes, complete assignments, and track attendance in the K12 Online School. The email will include detailed login steps, including how to create secure usernames and passwords for both Learning Coach and student accounts.
*What to Look For in Your Email Inbox:
An email titled something like “Welcome! Access Important School Account Info Here!” from [registration@k12.com]registration@k12.com, which includes the link to set up the Online School accounts.
If you don't see this email in your inbox, please check your spam/junk folder.
If you don’t receive the email, have any trouble setting things up (not able to register, link has expired, etc.), or need assistance with this process, our support team is available!
Call 866‑512‑2273 (select option 2).
Students
Go to: https://learn.k12.com
If the above link does not work, please attempt to use one of the following:
www.K12.com and select 'K12 School Login' from the top right hand corner
*The Online School is recommended to be used in Chrome or Edge internet browsers.
***Please note that a CAVA school name may appear that is different from the county in which you live. Please disregard this - students were loaded into the OLS by various schools (differs by grade span), but this does not mean that your student is enrolled in the school listed.
Click Here to Retrieve Forgotten Online School Username or Password!
K12 School (OLS) login credentials for students are typically created during the Learning Coach account setup. However, if you missed this step—no worries! You can easily create the student account later by visiting the My Account page within your Learning Coach K12 School account. Click here for step-by-step instructions on how to do this.
Students and Learning Coaches
Check that your time zone is set correctly (click here for steps).
Learning Coaches: Watch the Click here to watch the Learning Coach Overview Video to familiarize yourself with the Online School.
Students: Click here to view the Canvas Student Getting Started Guide and explore the Online School.
*Please Note: Courses cannot be viewed by students and Learning Coaches until they are published and started. Courses and Class Connect Sessions will appear by August 14th for students beginning at the start of the school year.
Students and Learning Coaches
Try each of these steps in order:
If you get a 504 (Gateway Timeout) error or a message that says 'This website is under heavy load (request timed out),' please wait for a short period and reload the page as this is an indicator that the OLS site is currently down.
Clear your browser's cache, cookies, and history:
Update your internet browser
Try a different internet browser
Contact K12 Tech Support Help Center:
1-866-512-2273 or https://www.help.k12.com/s/
Students