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What is the Secure Browser and Why do we use it?
What is the Secure Browser and Why do we use it?
The secure browser is a safe site that is downloaded on the computer and is used for state testing. This allows the computer to only have open the testing platform and nothing else to make it a secure testing environment for our students.
Where do I go to download the Secure Browser for my student?
Where do I go to download the Secure Browser for my student?
If my student downloaded the Secure Browser last year, do I to re-download it for them again this year?
If my student downloaded the Secure Browser last year, do I to re-download it for them again this year?
Yes! Every year a new and updated Secure Browser is released. For a successful testing session, you will need the latest Secure Browser. You can download the Secure Browser using the guides on the Secure Browser page.
To remove the old Secure Browser, please delete it and re-download the file. For more details on how to re-download it, please follow the instructions on the Secure Browser page.
What do I need to have in order to experience a successful testing session?
What do I need to have in order to experience a successful testing session?
An updated Operating System
Updated features to allow the Secure Browser to run.*
A functioning camera**
*For specific instructions to download and run the Secure Browser on your device, please check the detailed instructions on the Secure Browser page.
**If your camera is not working and you have a school computer, please contact Technical Support at 866-512-2273/www.help.k12.com as soon as possible to get your camera/your student's camera to work.
If my student's computer is not working, does my school provide one?
If my student's computer is not working, does my school provide one?
Yes! Please reach out to your lead administrator or lead teacher as soon as possible to request your computer.
What do I do if my school computer is not working properly?
What do I do if my school computer is not working properly?
Please contact the K-12 Support at 866-512-2273 or chat at www.help.k12.com. Please make sure to receive a Ticket Number. This number can be used by your Homeroom teacher to track your case if needed.
My student has a Chromebook, will the Secure Browser work on this device?
My student has a Chromebook, will the Secure Browser work on this device?
No. Although the Secure Browser is available to download, privately owned Chromebooks do not have the feature to download the Secure Browser. Please contact your lead teacher to request a CAVA computer for your student as soon as possible.
What if I am having trouble downloading the Secure Browser on my school issued computer?
What if I am having trouble downloading the Secure Browser on my school issued computer?
If you have already talked to your teacher and looked at the FAQs on this page, please follow the steps found in the Parent Facing Website for troubleshooting https://sites.google.com/californiava.org/caaspptestingfamilyhelp/home
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