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K12/Stride's technology support department is available to help troubleshoot and solve issues related to:
K12 supplied hardware
The Windows Operating System
The Microsoft 365 workspace (Word, Excel, PowerPoint, Outlook, etc.)
Windows/Microsoft 365 Login Issues and Resetting Passwords
Self-Help Resources
My computer arrived, but I don't have a login for it. ---->Tech Package Teacher Instructions.pdf
Help! I can't download anything to my computer or I don't have the 'permissions' to do what I want to do. ----> Using the STRIDE Company Portal
How do I setup/change my Microsoft Multifactor Authentication options? ----> Configuring Microsoft MultiFactor Authentication
How can I setup Microsoft Outlook on my mobile device? ----> Setting Up School Email for Mobile Devices (k12.com)
I want to use Google Chrome and my Windows 11 computer keeps opening Edge instead. ----> Changing Default Apps in Microsoft 11
I need to return a piece of K12-owned equipment. ----> Return Label Request - Service Portal
What are the steps to request a document camera to use in live sessions? ----> Requesting a Document Camera
HOw do I use OneDrive? ----> Syncing and Backing up your Computer with Microsoft OneDrive
Google Workspace Resources
Google Workspace Resources
We have a team that administers CAVa's Google Workspace. Reach out to Trish Weber (trweber@caliva.org) for help with anything Google-related.
Updating Google Chrome
Updating Google Chrome
Update Google Chrome - Computer - Google Chrome Help
Working with Student Google Workspace Accounts
Working with Student Google Workspace Accounts
Student accounts are created on a regular basis as families complete their enrollment process. New students are added twice a week, usually Mondays and Wednesdays. Please see this document for detailed information. Student Google Account Information
See below for additional resources to share with students and families.
Student/Staff Questions and Password Resets
Student/Staff Questions and Password Resets
Use the CAVA Google Workspace Update/Change Request Form to request student or staff password changes or resets (24 hour turnaround): https://forms.gle/39RsKBttXfNnGR2p7
Urgent questions: Email Trish Weber: trweber@caliva.org
Need help learning how to use one of the Google modules (Classroom, Sheets, Slides, etc.)?
Need help learning how to use one of the Google modules (Classroom, Sheets, Slides, etc.)?
Our Instructional Coaching team is here to help! Teachers, reach out to your instructional coach for assistance. Staff, reach out to Trish Weber (trweber@caliva.org) for help and resources.
Requesting Staff Account Suspension and Reassignment of Drive Documents
Requesting Staff Account Suspension and Reassignment of Drive Documents
Google Account Suspension Request - Google Forms
Google Login Resources & Presentations for Classroom Use
Google Login Resources & Presentations for Classroom Use
Login Directions for Students (Letter Format)
Login Directions for Students (Presentation Format)
Step by Step Login Directions - Student Orientation (Presentation Format)
Adding a Second Google Profile (Using a CAVA Google Account with a Personal Google Account)
Engageli Resources
Engageli Resources
Teachers, reach out to your Instructional Coach for help or training on Engageli, our LMS platform.
Additional resources can be found at:
Low Bandwidth Mode Troubleshooting
How much RAM does your CAVA computer have? The newer computers have 16GB—users with less than 16GB of RAM should contact Trish Weber (trweber@caliva.org) to discuss their options.
Weekly, users should choose the ‘restart’ option which will invite updates to be installed. This will help make sure that the computer has the latest Browser and Operating System Software
If Chrome is causing issues, check to make sure it has been updated. Directions can be found here: Update Google Chrome - Computer - Google Chrome Help
Consider switching browsers – switching to Edge has been helpful for some users
If an external monitor is being used, connect it to the laptop with an HDMI cable instead of USB.
Check your home network – are there devices on your network that could be using Internet bandwidth while you’re teaching (Security Cameras, other household devices, etc.)? Most networks have two transmission frequencies (2.4Ghz and 5.0Ghz). Some users have improved their lagging by moving their home devices onto one frequency and assigning their school laptop onto the second frequency. The router/modem manual or ISP should have directions specific to your equipment.
Consider hardwiring your computer to your Router/Modem
Powerschool School and the Online School (Canvas) Resources
Powerschool School and the Online School (Canvas) Resources
There are a number of different ways to get help with TotalView or the Online School. Ask:
Your Instructional Lead or Curriculum Specialist
Your Teacher Trainer (for new staff)
Your Instructional Coach
Your Team on Microsoft Teams
K12 Zone Resources
K12 Zone Resources
K12 Zone Intro Video: (1:30) See how simple it is for students to get started, navigate the K12 Zone, and socialize with their classmates and teachers.
A Day in the Zone: In this video, you will learn what makes the K12 Zone an engaging, welcoming environment for students to learn and play.
K12 Zone Visitor Zone: Log in to explore the features - a special visitor zone for adults and teachers.
CAVA K12 Zone Family Newsletter: The CAVA K12 Zone Newsletter is your go-to guide for everything in the K12 Zone! Packed with updates, new activities, exciting events, and must-know resources, it’s the best way to stay in the loop.
CAVA K12 Zone Student Social Contract: (Student Facing) This document provides a complete list of CAVA K12 Zone behavior rules and expectations for students in grades 3-8.
Grade Specific Resources
Homeroom 6-8 K12 Zone Deck: These slides briefly explain the K12 Zone, a short video, and review important behavior expectations. You can also use this as an opportunity to review our schoolwide BEAR Expectations.
Zoom Resources
Zoom Resources
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