Embedded Files
This site is no longer being updated.
Self-Isolation rules have changed on 16th August for persons who are fully vaccinated. Please refer to the guidance below to establish who needs to self-isolate and who does not.
Self-Isolation rules have changed on 16th August for persons who are fully vaccinated. Please refer to the guidance below to establish who needs to self-isolate and who does not.
Resource to support decision-making in schools
Resource to support decision-making in schools
Updated 1 September 2021
infovideoSept2021.movContacting PHA about a confirmed case of COVID-19 in your school community
Contacting PHA about a confirmed case of COVID-19 in your school community
Should there be any difficulties, or if you need further advice about a positive case, the Public Health Agency has established a dedicated phone line to assist schools when there has been a positive (confirmed) test for coronavirus (COVID-19) in an educational setting. The phone line continues to be an option, if schools would prefer this method to contact PHA.
Should there be any difficulties, or if you need further advice about a positive case, the Public Health Agency has established a dedicated phone line to assist schools when there has been a positive (confirmed) test for coronavirus (COVID-19) in an educational setting. The phone line continues to be an option, if schools would prefer this method to contact PHA.
The phone line will be staffed by specialist public health staff who will support you through the risk assessment process and provide guidance on next steps when a case of Covid-19 is confirmed in the school.
The phone line will be staffed by specialist public health staff who will support you through the risk assessment process and provide guidance on next steps when a case of Covid-19 is confirmed in the school.
It is not a general helpline and your first port of call for general advice where there has been no confirmed case continues to be the New School Day guidance available on the DE website.
It is not a general helpline and your first port of call for general advice where there has been no confirmed case continues to be the New School Day guidance available on the DE website.
PHA helpline hours
PHA helpline hours
Telephone number 028 95 360484
Telephone number 028 95 360484
Operating Hours
Operating Hours
Monday - Friday: 8am-4pm
Monday - Friday: 8am-4pm
Weekends: 10am-2pm
Weekends: 10am-2pm
Outside of these hours school principals requiring urgent advice and support can contact the Education Authority emergency helpline for suspected or confirmed covid cases on 028 9041 8056. This line is open 8-8 seven days a week.
Outside of these hours school principals requiring urgent advice and support can contact the Education Authority emergency helpline for suspected or confirmed covid cases on 028 9041 8056. This line is open 8-8 seven days a week.
EA helpline hours
EA helpline hours
Telephone number: 028 9041 8056
Telephone number: 028 9041 8056
Monday - Friday: 8am-8pm
Monday - Friday: 8am-8pm
Weekends: 8am-2pm
Weekends: 8am-2pm
Possible or confirmed Covid-19 case in your school (updated August 2021) - flowcharts
Possible or confirmed Covid-19 case in your school (updated August 2021) - flowcharts
flowchart covid contacts school settings 19 Aug v4.pdfOperational guidance on managing notification of COVID 19 cases in the school setting 19 Aug 2021 (002).pdfFlowchart for parents
Flowchart for parents
Parental Flowchart Close Contacts in school settings 030921.pdfLetter for parents of close contact in school settings
Letter for parents of close contact in school settings
Letter for parents of close contacts primary and post primary schools V1 030921.docxLetter for parents of close contact in nursery and preschools
Letter for parents of close contact in nursery and preschools
Letter for parents of close contacts in Nursery schools C2K V1 030921.docxLetter for adult close contacts in school settings
Letter for adult close contacts in school settings
Letter for adult close contacts in school settings V1 030921.docxUsing SIMS for contact tracing
Using SIMS for contact tracing
Updated 1 September 2021
SIMS.net Contact Tracing Helpsheet.pdfThis is a cleaning service specific to Covid-19 and available to all schools. In the case of a positive case, principals should contact EA cleaning service:
Contact: cleaning.covid19@eani.org.uk
Page updated
Report abuse