Tech Support

Troubleshooting Chromebook Problems Yourself

Chromebook not running in top form? Identify the situation that you have and try the listed steps:

Device Freezes or Runs Slowly.

1. Reload the browser tab.

2. Close the Chrome Browser window and open a new window.

3. Restart the device using the hard reset command (press the reload and power buttons at the same time.)

Powerwash Your Chromebook

1. A powerwash deletes all hard drive files (Your "Downloads" folder.) If you have important files in your downloads (pictures, music, etc...) back them up by copying them to Google Drive.

2. Shutdown your chromebook, then press ESC + Reload+ Power. If you don't see a white screen that says "Chrome OS missing or damaged", repeat.

3. Press ctrl+D

4. Press "Enter"

5. Press "Spacebar"

6. Press "Enter"

7. Connect to vkpublic wifi network (or the network available where you are at) and press "continue"

8. Click "Accept and Continue"

9. Sign in using your Google account info to enroll your device.

10. Sign in using your Google account to use your chromebook.

CIPAFilter Connection Issues

• Sign in to CIPA Filter while connected to vkpublic wifi.

• Make sure you only have 1 credential/ username listed.

• If you have to sign in each time, make sure you click the CIPA Filter extension icon and click "Reauth". Then the extension will sign in automatically.

Printing

1. Printing At School-Students can print to the library copier from printing stations in the library.

2. Color Printing-Students don't have access to the color printer because color printing is expensive. If necessary, ask your classroom teacher if you can share it with them to print.

3. Printing At Home

Battery won't charge

1. Make sure cord is fully attached 1) to the wall outlet 2) to the charging block 3) to your device.

2. Make sure that the power outlet is working. Not sure? Just try another outlet.

3. Unplug your charger from the wall and your Chromebook, then plug it back in.

Device Controls Not Working

• Keyboard Issues

• Touchpad Issues