OSBSO.org Internal Process

Basic Services: Complaint about a Shadow Banking Financial Service Provider

If you have a concern about the financial services you’ve received:

Step 1: Determine if your service provider is a participant in the shadow banking system: see Shadow Banking Indicators.

Step 2: Talk with your service provider regarding your concerns and your preferred outcome.

Step 3: If you are still concerned and would like to make a complaint, complete this online form.

After you complete the online form, you will be subject to the following 5 steps:

  1. Receipt of Initial Information Package (IIP™) - Review of your IIP is free of cost; and will be the basis of determining applicable fees.
  2. Receipt of Case Filing Fee (CFF™) - click here to make payment and see the list of Tariffs & Charges
  3. Intake by OSBSO.org
  4. Initial response
  5. Next steps based upon initial response

Comprehensive Services

Documents available to registered members only. There is a fee for access to the below documents. Contact us for details.


OSBSO.org - Expedited Arbitration Rules & Fees

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